Production Supervisor

Charlena Rhodes, MBM

317-***-**** ********.******@*****.***

**** ********** *********, ****, ** 46123

Professional Summary

Strategic and people-driven leader with over 15 years of progressive experience in operations, production, and front-line staff management across diverse industries. Proven success in leading cross-functional teams, executing workforce development strategies, and driving process improvements using Lean and continuous improvement methodologies. Recognized for effectively managing union environments, resolving employee relations issues, and mentoring high-performing teams. Seeking a leadership role in management or human resources where I can foster talent growth, organizational excellence, and team alignment with corporate goals.

Core Competencies

Team Leadership & Staff Development

Employee Relations & Conflict Resolution

Talent Acquisition & Succession Planning

Union Labor Relations & Compliance

Performance Management & Coaching

HR Strategy Implementation

Lean Manufacturing & Process Optimization

Safety & Quality Compliance

Scheduling & Workforce Planning

Training Program Design & Delivery

Professional Experience

Lakeside Book Company – Indianapolis, IN

Manufacturing Production Supervisor Aug 2021 – Present

• Lead daily operations and staffing strategy for a high-output production environment.

• Partner with HR and leadership to drive talent development, performance planning, and succession strategies.

• Facilitate employee training and compliance in safety, quality, and operational efficiency.

• Manage investigations, disciplinary actions, and coaching initiatives.

• Champion continuous improvement projects to increase productivity and minimize waste.

Hampton Inn & Suites – Indianapolis, IN

Manager on Duty Jun 2022 - Present

• Supervised front desk operations and cross-functional hotel areas, maintaining service standards and team performance.

• Conducted staff scheduling, training, and performance reviews to improve guest satisfaction scores.

• Recruited, trained, and developed team members while maintaining compliance with brand and company policies.

ConAgra Brands – Indianapolis, IN

Production Operations Supervisor May 2018 – Aug 2021

• Directed food production and sanitation processes with a focus on safety, cost, and quality targets.

• Led cross-training initiatives and enforced operational procedures for over 50 employees.

• Supported plant-wide HR and safety programs, enhancing team accountability and workplace morale.

Faurecia – Columbus, IN

Production Manager Oct 2016 – May 2018

• Led performance improvement and quality control programs across production units.

• Defined employee development plans and conducted team evaluations.

• Directed workshops on Lean tools such as 5S, TPM, and 6M to improve team engagement.

Carrier Corporation (UTC) – Indianapolis, IN

Production Supervisor / Fabrication Manager / Group Leader Apr 2004 – Oct 2016

• Managed production of HVAC systems, overseeing 100+ employees and multiple work cells.

• Coordinated with union representatives to maintain labor peace and uphold the CBA.

• Implemented lean strategies, safety initiatives, and team leadership practices to improve output and reduce costs.

Education

Master of Science in Business Management

Indiana Wesleyan University – Indianapolis, IN 2014

Dean’s List (2012–2014)

Bachelor of Science in Business Management

Indiana Wesleyan University – Indianapolis, IN 2012

Associate of Science in Business Administration

Ivy Tech Community College – Indianapolis, IN 2008

Dean’s List (Fall 2007)

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