Food Service Director
Resume:
Dennis Medeiros
Career Food Service Professional
Food Service Director
Contact
Pawtucket Rhode Island 02860
401-***-**** (w)
401-***-**** (c) Text only
Dmedeiros2112@ yahoo.com
Profile
Analytical, energetic, and detail-oriented Director with broad and deep experience in varied Food Businesses. Goal driven, results oriented, can work autonomous or collaborative with a team. Motivating and coaching people toward a common goal is a part of my skill set. Able to shift gears, from staff development to contract and lease negotiation to reading blueprint to permitting for structural changes. New Product development, focusing on menu changes that promote healthy lifestyles. Listens intently for meaning when communicating of staff.
Key Skills
Budgeting
Sourcing & Procurement
Monetary & Inventory Controls
Start up experience Excellent oral and written Abstract Planner, Organized Team Building, Good Listener
People Development
Trainer, Coach, Leader, Program & Menu Development
Goal Driven, Results Oriented
Activities and Interests
Business Theory, Literature Coaching
Environmental conservation
Art
Traveling, Scotland & Europe
History
Cooking & Baking
Experience
April 2006—Present
Food Service Director • Student Development • Exeter, Rhode Island
Complete Menu Development Train New Students in Culinary Arts preparing them for gainful employment. Took over food service that was 81,000 over budget and reduce the loss to only 11,000 first year. To date my department has been at or below budget 16 years running. Instituted a in house training program for all staff, improving their culinary skills while reducing waste. Conducted Wellness Days to educate Students to make better choices when selecting meals. Introduced Heals menu and designed quarterly Heals Day with events. draft, negotiate and enforce leases and purchase & sale agreements. Extremely low labor turnover, by online training, supported by team development. All staff had higher evaluation scores consistently.
June 2000- April 2006
Managing Director Barnstormer LLC Boston, Ma – Pinner, UK
Opened pilot locations in the United States
Oversee day to day operations
Assisted in product development
Liaison with British partner group: Financial/Marketing
Management development
Contract negotiations
Vendor Relations
Accomplishments
Introduced new brand of sandwich shop into US market
Imported bakery product from Europe
Improved staffing by involvement with work release program; Middlesex county
Community involvement / relationship marketing
Brought Bedford into profitability in three years
Worked on Business plan for expansion
Einstein Bros. Bagels; Denver, Colorado 4/96-6/00
Area Manager
11.5m/annual sales
Monitor weekly store financial status in review of established projected goals.
Implement Catering program to increase sales.
Oversee Commissary
Conduct weekly shop visits.
Director of Operations/ Services
Developed and maintained deployment schedules for shop openings.
Provided feedback to Support Center as to operational issues and ideas regarding systems.
Facilities management – review blueprints, advise on alternatives for higher throughput.
Maintained a repository of operational information that assists other departments in identifying, prioritizing and executing projects as appropriate.
Evaluated current and future needs, developed programs through planning, written proposals and follow-up on the implemented program.
Coordinated various departmental needs with the Management Information System.
Met weekly with CEO and CFO to review operations.
Accomplishments
Established SHOPWORKS team to prepare shops for turnover to shop management.
Assisted in the development of training materials, introduced The Bagel Blast, fact sheet.
Open 55 shops in two years, between 7 States
Improved year over year shop performance both in sales and cogs
Bess Eaton Donut Flour Company; Westerly, Rhode Island 6/90-4/96
Regional Operations Director
Responsible for 9.75m/annual sales.
Successfully developed two district managers and two training store managers.
Developed individual unit Business plans/yearly budgets for the area.
Responsible for local area marketing.
Accomplishments
Three consecutive years of sales growth (avg. 13%)
Implemented project Workbox to improve drive-thru efficiency; (70-78%) of sales were produced through Drive-thru sales.
Introduced an Imagineering program for on-going management development.
Achieved lower than industry average management and customer service turnover.
Achieved highest percentage of team members promoted from within organization.
Bess Eaton Donut Flour Company; (continued)
Management Training Director
Acting Regional Operations Director until Department Head was hired.
Worked with management development team in implementing changes within training department.
Facilitated training seminars.
Accomplishments
Implemented a Working Interview process to improve the caliber of management candidates entering the program.
Assisted in developing a Register Training Manual.
District Manager
Responsible for 6.5m/annual sales.
Reduced Management turnover by improving communications.
Prepared yearly budgets for units.
Opened new units.
Completely renovated older shop in district.
Consistently developed promotable CSR’s into management level positions.
Accomplishments
Maintained highest district average for QSC scores as well as Mystery shop scores.
Operations Assistant
Responsible for 2.7m/annual sales.
Improved both food and labor cost in troubled units.
Improved sales by improving the customer service in units.
Hired new Managers for area units.
EDUCATION
Attended: Bryant College; Smithfield, Rhode Island
BA Finance with minor in International Marketing
Attended: Attleborough High School; Attleborough, Massachusetts
College Prep, Business Program
REFERENCES
Available upon request.
Contact this candidate