Scrum Master Team Lead

Sarah Hutchinson

207-***-**** ***********@*****.*** www.Linkedin.Com/In/

Scrum Master

Creates and maintains meticulous Scrum Boards, ensuring accurate tracking and reporting of project process. Servant Leader who coaches team members to apply Agile values and principles in their decision-making. Key skills include:

Scrum Principals Agile Methodologies Coaching JIRA Infrastructure Projects Problem Solving Conflict Resolution Project Management Facilitation Leadership Skills

Experience

Cigna Health Care August 2022 - Present

Scrum Master

Facilitate Agile ceremonies such as DSU, Retrospective, Sprint Planning, Team breakouts. Efficiently addressed and removed impediments for the team. Promoted team collaboration and transparency. Proficient with Jira.

Ensured timely project delivery by proactively identifying and removing impediments, enabling uninterrupted team progress.

Led two Agile teams and increased sprint velocity by 25% through improved backlog organization and proactive sprint planning.

Facilitated engaging and effective retrospectives that improved team moral and resulted in actionable process improvements after each sprint.

Brought in Agile best practices such as continuous integration, code/design revies, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.

Created and maintained meticulous Scrum Boards, addressing deviations early to keep projects on schedule.

Optimized backlog grooming to expedite project cycles, increasing throughput.

Cultivated a culture of feedback, significantly improving team dynamics.

Cigna Health Care December 2018 - August 2022

Sr QA Tester Specialist and Team Lead

In-depth knowledge of Testing procedures and theory. Ability to create detailed Test Scenarios, Test Cases and defects. Was the primary tester of a complex project.

Ensured all defects were tested and closed in a timely manner.

Proficient with SQL Server databases, TFS, Zephyr and Jira.

Fulfilled the Team Lead responsibilities.

Was QA tester, Team Lead and Scrum Master of two teams.

Simultaneously led a cross-functional team while managing Scrum ceremonies and performing hands-on QA testing for applications.

Molina Healthcare January 2016 - June 2018

Testing Supervisor

Managed Testing efforts for the Team. Wrote all coaching’s and presented them to the professional. Created presentations and training materials to present to client. Created and Presented budgets to the client.

Supervised a team of 14 QA testers, overseeing test planning, execution, and defect management for Healthcare applications.

Led daily stand-ups, coordinated test assignments, and ensured testing milestones aligned with development timelines

Collaborated with developers, product managers and Business Analyst to ensure high-quality, on-time software releases.

Championed a culture of accountability and continuous improvement within the testing team

Proficient in SQL Server Management – querying, data validation, and troubleshooting databases.

Bank Of America September 2009 - January 2016

Technology Project Analyst

Oversaw the executing and managing testing within applications. Proficient in SQL Server Management and Quality Center. Liaison between Line of Business and Technology Team.

Analyzed business and functional requirements to design comprehensive test plans and test scripts for applications.

Proficient in SQL Server Management – querying, data validation, and troubleshooting databases.

Created comprehensive training materials and documentation to onboard new hires and support business users in understanding system functionality and processes.

Completed daily Audits for compliance.

ADDITIONAL RELEVANT EXPERIENCE

Bank Of America

Activation Specialist

Experienced customer service representative skilled in assisting credit card customers with balance transfers, card activation, and account support to ensure a seamless and satisfactory experience

Bank Of America

Customer Assistance

Skilled in providing compassionate and effective customer assistance in credit card collections, negotiating payment arrangements, and resolving account delinquencies while maintaining compliance and customer satisfaction. Was promoted up to stages from inward to 30 day delinquent, 60 day delinquent and 120 day delinquent.

Bank Of America

TACS – Customer Service

Experienced in delivering exceptional customer service in a credit card company, assisting clients with account inquiries, card activations, transaction support and conflict resolution.

Bank Of America

Telemarking Representative

Proficient telemarketing customer service representative with experience promoting credit cards, credit card products, handling inbound and outbound calls, and assisting customers with account set up and inquiries.

Education

Information Technology

Northern Maine Technical College, Presque Isle, Maine

Certifications

SaFE 6.0 Certified Scrum Master Certification

SaFE 6.0 RTE Certification

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