Front Desk Public Relations

Location:

Harare, Zimbabwe

Posted:

May 15, 2025

Contact this candidate

Resume:

CURRICULUM VITAE

Kudzayi L. Mutume

**** ******** *****, ************ ******,

Cell 077*-***-***, 073*-***-***

E-mail: ********@*****.***

PERSONAL DETAILS

MARITAL STATUS : MARRIED

SEX : Female

DATE OF BIRTH : 18 July 1979

NATIONAL –ID : 59-0168650Q-34

DRIVERS LICENCECLASS 4 : 91517HC

PASSPORT NUMBER : CN -75412

CITIZENSHIP : ZIMBABWEAN

OBJECTIVE:

Seeking a commercial related position in either Sales and Marketing, Customer Services, Public Relations and Communication that challenges and taps in my vast experience, acquired Skills and Qualifications so that I can positively impact business performance, personal and professional growth.

FUNCTIONAL SUMMARY:

I am goal –oriented, driven by desire to achieve and unpack new horizons, committed to the ideals of teamwork, performance management and desire for continuous organizational improvements.

I pay attention to detail and have very good communication and negotiations skills

Professionalism

I carry my duties diligently, honestly and passionately to achieve organizational set targets. I am an analytical, accommodative, innovative, intelligent and a contemplative character with good interpersonal skills. I have passion for efficiency and excellence in personal and work life.

Planning and Organizing:

I have ability to achieve set goals and objectives through prioritizing activities; monitoring and adjusting plans to meet changing requirements and use time efficiently.

Communications &Technological Awareness:

I can communicate effectively both orally and in writing. I am proficient in number of computer applications i.e. word, excels, PowerPoint, MS project, SPSS, access, windows, email and internet.

Teamwork:

I am a team player whoworks effectively and efficiently with people of different national and cultural backgrounds respecting diversity.

ACADEMIC QUALIFICATIONS

+5 Ordinary Level subjects (1995)

Advanced Level (1997)

PROFESSIONAL QUALIFICATIONS

1.Bachelor of Arts In English & Communication (UZ)

2.Diploma In Public Relations (IACZ)

3.Diploma In Executive Secretarial (CCOSA)

EMPLOYMENT HISTORY:

Current Employer:

Company Name: Maranatha Christian High School

Current Position: Administrative Assistant

Date of Appointment: 1 March 2024

Key Responsibilities:

●Prepares periodic reports related to uniforms purchasing, inventory control, enrolment and processing of orders at Maranatha Christian High School

●Carries out administrative duties for MCHS such as filing, typing, copying, binding, and scanning.

●Ensures effective processing of requisitions

● Working together with the central admin in maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies, placing and expediting orders for supplies for the school.

●Routine communication, coordination and planning with the relevant requesting staff programs regarding the order and delivery of supplies.

●Control operating costs ( OPEX) in line with the budget approved

●Performs various tasks as assigned by the Finance Director.

●Participate in staff recruitment and development

Major Challenges and Problem Solving:

1.Ability to meet deadlines despite limited resources

2.Analytical mind capable of solving complex issues arising

3.Ability to absorb pressure from angry/irate customer

4.Ability to adapt to unplanned changes in the organization

Previous Employer 1:

Company Name: Telecel Zimbabwe

Position: Customer Services Supervisor

Date of Appointment: April 2004 to August 2015

Key Responsibilities:

●Mange customer Care Agents, front line staff in regional satellite offices

●Prepare budget and strategies for the Call Centre department operations

●Control the operating costs with reference to the company budget

●Orient and evaluate Performance Appraisals to promote productivity

●Attend to and resolve customers complaints

●Educate customers on new and old company products through market visits and road shows among other methods

●Sale company products to new and old customers

●Prepare Department Reports for Management decision making

●Recommend and Implement Systems changes for continuous improvement on service delivery

●Track and evaluate the quality and quantity of agent/customers communications or interactions

●Initiate and participate in new product development in response to customer needs

Major Challenges and Problem Solving:

●Ability to adapt to unplanned changes in the organization

●Analytical mind capable of solving complex issues arising

●Ability to absorb pressure from angry/irate customer

Major Achievements:

-Development of the New Call Centre Systems and its Procedure and Processes Manual Document that is in operation currently

-The design of the New call Centre

-Won the Best Student on Public Relations with the Institute of Administration ( IAC)

Previous Employer 2:

Company Name: United Touring Company of Zimbabwe (UTC)

Position: Sales Consultant

Date of Appointment: Feb 2001 to April 2004

Key Responsibilities:

●Sale and market tourist destinations country wide

●Book airlines and hotel reservations for tourists

●Identify tourists needs and recommend to company management for implementation

●Gather and provide intelligent information for potential tourists

●Attend to tour operators’ meetings on behalf of the company

Previous Employer 3:

G-Tel

Position: Contact Centre Supervisor

Date of Appointment: Oct 2018 to Date

Key Responsibilities:

●Manages customer care agents, front line staff to improve business performance( effective service delivery)

●Evaluate Performance Appraisals to promote productivity and recommend disciplinary for misbehavior

●Attend to complex situations that arises in order to proffer immediate solutions where possible

● Prepare reports for Management decision making

●Prepare departmental strategy and budget that drives the business

●Control operating costs ( OPEX) in line with the budget approved

●Prepare and analyze call Centre data in order to improve processes, optimally allocate resources with the objective of attaining efficiency and customer satisfaction

●Participate in staff recruitment and development

●Any other duties which may be assigned to me from time to time by the Company authorities

HOBBIES

●Reading the Bible

●Listening to music and watching movies

●Surfing the internet

REFEREES

1. Mr. N Tshabangu

Human Resource Manager

GTEL Zimbabwe

Harare

Tel: 077*******