Front Desk Accounts Receivable
Resume:
s*** Danny Drive
Charlestown, Indiana *****
*********@*****.***
ANGELA EARL
SUMMARY OF
QUALIFICATIONS
More than 25 years of experience in Revenue Cycle Management. Leading various teams including Contracting, Credentialing and Call Centers.
● EXCELLENT BILLING MANAGEMENT BACKGROUND
● OVERSIGHT OF CREDENTIALING AND CONTRACT
NEGOTIATIONS,
● OPERATION PLANNING AND MANAGEMENT
● HUMAN RESOURCES AND PAYROLL
● ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE
● FINANCIAL PLANNING AND MANAGEMENT
● MANAGEMENT AND OVERSIGHT OF FRONT DESK,
REGISTRATION, APPOINTMENTS AND CHECK-OUT STAFF
EXPERIENCE
All Women OB/GYN, PSC, Practice Manager
May 2018 to May 2021
● Oversight of the day to day operations of the practice
● Human Resources-Including recruiting, training, benefits, payroll and disciplinary action
● Contract review and negotiations
● Oversight of the day to day operations of the Billing Department including coding, charge entry, reimbursement, accounts receivable and collections
● Oversight of remote staff including appointments and billing staff
● Physicians compensation
● Vendor contract review, negotiations and administration
● Financial review and reporting of the governing body
● 401K administration
Women First of Louisville, PLLC, Revenue Cycle Business Manager May 2010 to May 2018
● Responsible for managing and supervising medical billing, front desk and interview/registration activities, appointments and check-out including remote staff.
● Perform responsibilities of managing and controlling department budget, cash flow, and account receivables.
● Responsible for maintaining billing procedures, electronic billing functions as well as ensuring accurate billing activities.
● Handle the tasks of conducting audits of quarterly billing to ensure accurate coding and reimbursement.
● Responsible for reconciling billing reports, managing electronic applications, and reviewing patient data.
● Resolving billing discrepancies, analyzing account receivables, and updating practice fee schedules.
● Responsible for maintaining databases, templating, building and implementation of practice management modules.
● Responsible for providing training to new billing, front desk, check-out, appointments and interview staff to ensure effective work flow.
● Reporting to the governing body.
● Provide coding education sessions to physicians and mid-level staff.
● Using benchmark statistics while providing direction on staffing models, productivity, quality care, management and governance of best practices.
● Oversee development and implementation of revenue strategies.
● Analyze and recommend processes and procedures to obtain maximum profitability.
● Fostered team building, motivational and training techniques. University Physician Associates, Manager, Patient Account Services Sept 2005 – April 2009
● Oversight of the day to day operations of the billing department for 13 clinical sites. Provide management structure that stresses accountability and effective prioritization. Develop a well-trained patient accounting team. Foster effective teamwork between clinical sites and the billing office.
● Develop and maintain a comprehensive understanding of the laws, regulations and policies regarding physician billing and patient financial responsibility, with special consideration of the regulation related to academic practice settings. Work with the Office of Compliance of the University of Louisville to insure that the department operates in a manner that is in compliance with all applicable billing and coding laws and regulations.
● Establish performance standards and management reports that monitor key processes.
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● Maintain an understanding of CPT-4, ICD-9 and HCPC coding.
● Identify reimbursement issues. Maintain a full understanding of third party reimbursement mechanisms, payer and billing contracts, public healthcare reimbursement programs and other sources of patient financial support.
● Implementation of the human resources policies, procedures and practices including the development of job descriptions, recruiting, interview and select staff that have the right technical and personal abilities. Ensure that all staff receive appropriate training.
● Assist in the preparation of yearly budget, and manage office expenses to meet or exceed budget goals.
● Design, build, implementation and support of GE Business Centricity practice management software.
Medical Billing Specialist, Inc., Seymour, IN
Practice Manager, Nov 1992 – Jan 2001
Manager, Patient Accounting Department, Jan 2001 – Dec 2004
● All administrative functions of the practice.
● Supervised nineteen employees. Ensured proper staffing and training.
● Accounts payable.
● Financial statements.
● Physician compensation and reimbursement.
● Implementation of human resources including: recruiting, training, discipline, payroll, and benefits.
● Provider Credentialing.
● Implementation of medical and business information systems.
● Planning and development.
EDUCATION BUSINESS ADMINISTRATION, INDIANA UNIVERSITY SOUTHEAST, NEW ALBANY, IN 1991 Page 3
AFFILIATIONS American Academy of Professional Coders, June 2001 – Present Kentucky Medical Group Managers Association, November 2005 – Present
Medical Group Managers Association, June 2002- Present Page 4
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