Customer Service Claims Adjuster
Resume:
Marissa Meadows
West Babylon, NY
***********@*****.***
Professional Summary
Reliable and energetic Service writer/Claims Adjuster with more than 10 years experience. Highly trained with a strong background in the auto repair industry. Skills
CCC Pathways ADP knowledge Highly motivates Automotive claims specialist Administrative background Strong client relations Quick learner Organized Exceptional customer service Quick turnaround Multi-line phone talent Judgement and decision making
Experience
Assistant manager
Mavis Discount Tire
Copaigue, NY Dec 2016- Mar 2017
● Open and close shop
● Identify customer needs and delegate repair jobs to the proper technician
● Ensure repairs are done properly and customers are satisfied
● Open and close repair orders
● Order the proper tires and parts for shops inventory
● Inspect vehicles in shop and inform customer of any other issues Service Writer/ Claims Adjuster
King Automotive LLC – Coconut Creek, FL May 2006- April 2015
Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair. Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage. Arrange to have damaged appraised by another appraiser to resolve disagreement with shop on
repair cost. Follow supervisors’ instructions as to which parts to restore or replace and how much time the
job should take. Review damage reports, prepare or review repair cost estimates, and plan work to be preformed. Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of paint job, and test drive vehicles to ensure proper alignment and handling.
Examine claims forms and other records to determine insurance coverage. Calculate amount of claim. Post or attach information to claim file. Contact insured or other involved persons to obtain missing information. Determine replacement parts required, according to inspections of old parts, customer requests,
or customer descriptions of malfunctions. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taking. Communicated with vendors regarding back order availability, future inventory and special
orders. Provided an elevated customer service experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Education
High School Diploma : Major
Freehold Boro High School – Freehold, NJ June 2000 Awards
Retail Trades Certificate
DECA Award Winner – Outstanding Achievement in Customer Service
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