Customer Service Professional
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
DASIA MADDOX
BOSTON, MA 02119 ***********@*****.***
WWW: BOLD PROFILE
Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.
• Case management
• Documentation
• Patient advocacy
• Data entry
• Organizational skills
• HIPAA compliance
• Certified in CPR/AED
• Strong organization
• Patience and composure
• Critical thinking
• Call center experience
• Microsoft Excel
FEBRUARY 2022-DECEMBER 2023
Care Coordinator Aarohi Dental New Bedford, MA Used company software and databases to maintain records of services performed along with patient conditions.
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Managed over 30 patient caseloads effectively, ensuring timely follow-up daily.
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Developed strong relationships with community partners, facilitating referrals plus collaboration on behalf of patients.
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Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients as well as providers.
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Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
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Coordinated discharge planning, ensuring smooth transition from hospital to home or other facilities.
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MAY 2021-FEBRUARY 2022
Administrative Assistant Prometric Brockton, MA Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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EDUCATION
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Improved document organization with thorough file
maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
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MAY 2021
Associate of Arts: Business Administration
Sanford-Brown Institute, Springfield, MA
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