Administrative Support Assistant

Rachael Alexander

************@*****.*** 405-***-**** Oklahoma City, Oklahoma

Professional Summary

Dedicated professional with over 5 years of experience in managing patient records and ensuring data integrity. Proficient in EHR systems, Salesforce, and HIPAA- compliant documentation, enhancing clinical operations efficiency. Proven track record in accurately verifying, updating, and transferring sensitive healthcare data under tight deadlines. Acknowledged for providing exceptional administrative support in fast-paced environments.

Professional Experience

WellPath Health Solutions - Patient Data Coordinator 03/2022 – Current Remote

• Review and update patient records across Salesforce and EHR systems, ensuring consistent, HIPAA-compliant documentation

• Collaborate with admissions and care teams to complete intake processes and update treatment progress records

• Track and transfer data between digital platforms with high accuracy while resolving discrepancies in real time

• Support communication between departments to ensure real-time access to updated patient information and schedules

Sunrise Behavioral Health - Medical Records Specialist 01/2020 - 02/2022 Remote

• Managed intake documentation and maintained up-to-date patient files in electronic health systems

• Verified insurance eligibility and authorization documentation, alerting staff to missing or outdated entries

• Conducted regular audits of client files to ensure completion and compliance before clinical review

• Worked closely with clinical support teams to coordinate documentation handoffs and intake readiness

Silverline Practice - Healthcare Administrative Assistant 09/2017 - 12/2019 Remote

• Entered demographic, insurance, and referral information into EHR system during patient registration

• Assisted providers by uploading lab results, treatment plans, and clinical notes into secure digital charts

• Responded to internal requests to correct patient records and reassign documentation within workflows

• Managed front-desk operations, scheduled appointments, and handled inbound communication from patients and providers

Skills

• Salesforce CRM

• Electronic Health Records (EHR)

• Patient Data Verification

• HIPAA Compliance

• Insurance Verification

• Customer Service

• Intake & Records Management

• Administrative Support

• Cross-Team Coordination

• Data Entry Accuracy

• Healthcare Documentation Standards

• Scheduling & System Navigation

Education

University of Oklahoma, BS

Oklahoma City Community College, AS

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