Customer Service Data Entry
Resume:
Kheopheth (Noy) Boutsisavath
Fort Worth TX 76179
*************@*****.***
Education
Boswell High School, Fort Worth TX 76179, Graduated in May 2000
Professional Profile
Administrative support professional with over 7 years of experience in the service industry and seeking professional environment where I can utilize an expand developed skills and gain further knowledge for potential growth. Dependable and committed to customer service, detail oriented with the ability to multitask effectively.
Skills
Data entry, typing speed including alpha and numeric between 8,000 to 10,000 mph. General office skills in Microsoft works, access, excel, internet explorer, chrome, Sap, WMS, Red Prairie, Adobe, outlook, 10key, Communication, organizational & strong phone skills, shipping and receiving. Inventory, Proficient in FedEx, Emery, Bax Global. UPS, DHL, Central, Estes.
Employment
Armada (Sept 25, 2023- Present) Logistics Coordinator
Track and receive inbound HUB orders by verifying PO# and appointment time against the daily shipping/receiving schedule.
Verify seal number that is listed on inbound paperwork matches what is physically on trailer.
Check inbound trailer into dock door and print necessary paperwork to accompany trailer to the receiving dock.
Allocate outbound shipments, bump up picking priority, and check order validation in WMS for possible stock-out situations.
Print BOL’s on all completed outbound loads and present to driver to sign along with the seal verification form.
Process any inventory cuts or add-ons made by Customer Service to the outbound shipments through Red Prairie. After issuing a Sales Revision (SR), allocate product, and cancel any unneeded replenishments.
Investigate stock-outs on outbound shipments and email Customer Service with any shorts or cuts that are needed on a particular load.
Communicate to internal shareholders via e-mail and phone and provide outstanding customer service for any inquiries.
Verify load delivering or shipping, create trailer and schedule appointment according to carrier’s request and warehouse guidelines.
Make new delivery/shipping appointments and process changes to existing appointments as requested by the carrier.
Setup internal transfer orders.
Troubleshoot outbound trailers that will not close for shipping.
Manage various daily reports to ensure they are run and delivered as required.
Communicate to carriers to remove trailers not a part of drop program and to pickup up outbound loads that were left overnight.
File end of shift paperwork before leaving for the day.
Archive warehouse outbound paperwork monthly; inbound paperwork quarterly.
Coordinate all international shipments and produce required paperwork.
Support Operations Leadership Team by producing various daily and monthly reports.
Scan and email client BOL and outbound documentation to Capacity Management clients when requested.
Communicate to clients (capacity management) via e-mail and phone and provide outstanding customer service for any inquiries.
Honeywell/Transnorm (July 18, 2022- October 27, 2023) Shipping Specialist Lvl.2
Securing inventory items in warehouse
Tracking and monitoring inventory movement and inventory levels
Examine and sort contents of shipping and receiving materials
Recommend shipping methods for materials, using knowledge of shipping procedures, routes, and rates
Process freight arrangements for outgoing Domestic and International shipments
Process RMA’s including receiving, unpackaging inspecting, photographing and moving products
Work closely with Customer Service, Project Managers personnel to expedite items to meet customer deliveries
Detail-Oriented, keep accurate inventory and documentation
Display good teamwork, flexibility and initiative
Interface with different departments, vendors and customers in a professional manner
Time management skills
APL Logistics (Kelloggs) May 2020 – Nov 2021) Asst.2 (Shipping/Receiving) Logistics coordinator
Communicates with carriers/drivers, warehouse/office personnel and customers regarding shipment and receipt of product. Track and receive inbound HUB orders by verifying PO# and appointment time against the daily shipping/receiving schedule
Assists in the scheduling of receiving times, assigns truckers doors, assigns receiving numbers and prepares blind tally. Allocate outbound shipments, bump up picking priority, and check order validation in WMS for possible stock-out situations
Checks outbound / inbound orders for accuracy and proper signatures, i.e., picked by and checked by truck driver; for over, short and damage reports for receipts.
Directs and controls driver traffic and access to warehouse, restrooms, etc.
Checks Bol’s documents for proper and complete information; signs freight bills. Checks driver identification and notes driver’s license number on bill of lading. Accepts checks or money orders for C.O. D. orders and notes same on bill of lading.
Maintains log for accurate records of all product movement for inbound, outbound, staged orders and yard management.
Assists in the scheduling of shipping times.
Assists with rechecks, verifications, cycle counts and audits.
Checks product as required by supervisor.
Texas Quality Beverage (Aug. 2018- Feb. 2020) Receiving Clerk
Synthesizes complex or diverse information
Collects and researches data
Uses intuition and experience to complement data in SAP
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Communicates changes and progress, manages difficult or emotional customer situations
Responds promptly to customer needs; Responds to requests for service and assistance
Solicits customer feedback to improve service & meets commitment
Quantum Aviation (Aug. 2015-Jan. 2018) Lead Ramp Agent
Ensure all QAS & customer safety standards are met and maintained.
Maintain a safe environment for subordinates.
Track and trace cargo, alert customers of new regulations, flight schedules, weight restrictions, and flight delays.
Inform them of billing, suggest preferred routines and assist with loading/unloading cargo.
Contact this candidate