Front Desk Customer Service

*** ****** ******,

Emerald Hill

Harare

** *** ****

Dear Hiring Manager,

I am writing to express my strong interest in the Front Desk Officer position. With extensive experience in administration and customer service, I have developed a well-rounded skill set ideal for managing a front desk and serving as a welcoming and efficient first point of contact.

In my recent roles as an Office Assistant and Administrative Assistant, I was responsible for greeting clients, managing correspondence, booking meetings, coordinating with internal departments, and maintaining accurate records. I consistently delivered excellent customer service, demonstrated strong communication skills, and upheld confidentiality in handling sensitive information. My previous experience has equipped me with the tools to handle high-pressure environments and multitask effectively, aligning well with the dynamic nature of your office environment.

I hold a Bachelor of Science Honours Degree in Records and Archives Management and am proficient in Microsoft Office and document management systems such as Aconex and Sage Pastel. I also possess a valid driver's license. I am excited about the opportunity to contribute positively to the growth of your organization. Thank you for considering my application. I look forward to the opportunity to discuss how I can support your team's continued success. Yours sincerely,

Sibanda Ayanda

+263-***-***-***

*.********@*****.***

CURRICULUM VITAE FOR AYANDA SIBANDA

Emerald Hill +263-***-***-*** *.********@*****.*** PROFILE SUMMARY

Friendly and professional Front Office Administrator with extensive knowledge of front-desk operations, administration, and customer service experience. Skilled in call handling, visitor coordination, appointment scheduling, and document control. Committed to delivering outstanding first impressions and maintaining an organized and welcoming office environment.

EDUCATION

BSc (Hons) Records and Archives Management, NUST

KEY SKILLS

- Front desk reception & customer service

- Phone and email correspondence

- Appointment scheduling and calendar management

- Document filing & control (electronic and physical)

- Office software: MS Office Suite, Google Workspace

- Systems: Aconex, Sage Pastel, Navision

- Excellent verbal & written communication

- Confidentiality and professionalism

WORK EXPERIENCE

Front Desk Officer – Line-IT Consultancy Pvt Ltd (Aug 2023 - Present)

- Answered calls and supported front-line customer service

- Maintained filing systems; managed document control protocols

- Coordinated daily office logistics and errands

Reception Administrator- Brands Africa (Apr 2021 - Aug 2023)

- Greeted visitors and clients as well as managing incoming/outgoing mail

- Maintained accurate filing and document storage

- Provided exceptional client-facing service and managed supplies Administrative Assistant - Gwanda State University (Mar 2020 - Mar 2021)

- Scheduled meetings, took minutes, and managed appointments

- Processed correspondence and maintained compliance with the NAZ Act

- Provided secretarial support for disciplinary and executive committees Data Entry Clerk - NUST (Aug 2015 - Feb 2020)

- Captured enrollment data and managed academic records

- Responded to student queries and organized departmental activities STRENGTHS

- Courteous and professional under pressure

- Organized multitasker

- Strong attention to detail

- Team-oriented and proactive

REFERENCES

M. Sigola, LineIT Consultancy, +263*********,, ********@*****.*** L. Ndlovu, Brands Africa, +086********, *********.*******@*****.*** M. Ngwenya, Gwanda State University, +842824719, *******.**********@***.**.** L. J. Hadebe, NUST,+292282842 - ********@****.**.**

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