Front Desk Information Technology
Resume:
KUDZANAI HENRY CHAGONDA
Chishawasha Harare
Email ********@*****.***
PROFESSIONAL PROFILE
A physically strong male who is able to provide complex and diverse physical and clerical support to the organization. Possessing the required administrative skills and physical strength that you are looking for in a candidate. I have experience in cleaning and general handy work.
PERSONAL DETAILS
Position Title C
Name Kudzanai Henry Chagonda
Current Address 636 Gletwin Harare
Language Skills: English, Shona and Ndebele
Gender: Male
Marital Status: Married
Nationality: Zimbabwean
ID Number: 59106027 F 27
Religion: Christianity
D.O.B 26 January 1988
EDUCATIONAL QUALIFICATIONS
Technical Course
Ministry of Higher and Tertiary National Certificate in PASS
Information technology (HEXCO)
Ordinary Level
9 ordinary level passes
Advanced Levels
2 Advanced level passes
TECHNICAL SKILLS SUMMARY
Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
CORE COMPETENCIES
Excellent Communication skills (written and verbal)
Prioritization and problem-solving.
Attention to detail.
Customer service.
Phone Etiquette.
Discretion
Physically fit
EXPERIENCE AND EMPLOYMENT SUMMARY
1.Company: Global Messaging Sandton
15th Floor Twin Towers West, Sandton City
Johannesburg, South Africa
Global Messaging’s core service is to keep clients connected with their customers so as to provide the services they want and expect – 24/7, 365 days per year!
Position: Administrative Assistant
Dates: 2021 -2023
Duties:
Maintaining files and records so they remain updated and easily
accessible
Sorting and distributing incoming mail and prepare outgoing mail
Answering the phone to take messages or redirecting calls to appropriate colleagues
Take minutes of meetings and dictations
Assist in office management and organization procedures
Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
Perform other office duties as assigned
2. Company: OTT Productions South Africa
OTT Production is an end to end, marketing and sales solution specialist, specializing in fresh and qualified sales leads with a proven track record from sales leads, meetings, expanding businesses and providing ROI. Utilizing marketing funds, it runs short term lead (sales) generation campaigns.
Position: Office Assistant
Dates: 2022
Duties:
Performing a variety of general office support duties.
Running general errands for more senior members of staff.
Editing documents for grammar and punctuation, etc.
Reception duties such as greeting and looking after visitors.
Scheduling appointments for senior managers.
Assisting with internet searches.
Answering the phone and dealing with enquiries.
3. Company: Westcon Comstor
Westcon-Comstor is the leading global distributor of business technology. Operating in more than 70 countries, it delivers business value and opportunity by connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers.
Position: Office Clerk
Dates: 2020
Duties:
Taking notes or minutes at meetings.
Screening telephone calls.
Monitoring office stationery and then ordering supplies when stocks are low.
Writing reports and correspondence.
Handling incoming and outgoing telephone calls.
Making the tea and providing refreshments for other staff.
Maintaining office equipment such as photocopiers and computers.
Taking messages and transferring calls.
Drafting internal memos.
4.Company: Axiz Work Group
This is an IT infrastructure and software distributor that offers networking and communication infrastructure services. Axiz was founded in 1989. Axiz's headquarters is located in Midrand.
Position: Call Center
Dates: 2019 December
Duties:
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
5.Company: Edgars Regional Collections Office
Edgars Stores Limited is a leading Zimbabwean retailer offering high quality and competitively priced clothing and merchandise.
Position: Collections Officer
Dates: February 2014
Duties: Reviewing the company debtor list.
Contacting customers and informing them of their overdue bills.
Advising customers on their payment options and suggesting methods of payments.
Negotiating suitable payment plans.
Maintaining customer payment records
Company: GTEL ZIMBABWE
A Zimbabwean owned company that develops and manufactures ICT products and services. It is the first locally owned mobile phone device manufacture in Zimbabwe. In 2014, GTel launched the SL 5.5 which became the 2nd slimmest mobile phone handset in the world behind the Asian Oppo that year.
Position: Sales Representative
Dates: 2015
Duties:
Serves customers by selling products and meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
REFERENCES
Mr. K. Nyemba
Westcon Group Client Services Manager
Bridal Veil Road & K101,
Waterfall logistics precinct, Jukskei View,
Johannesburg, 2090
Telephone cell – 071 105 113
land – 011-***-****
Shiri Castellan
Managing Director
OTT PRODUCTION
Telephone 076-****-***
Email: *****.*********@*************.**.**
Website: www.ottproduction.co.za
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