Customer Service Sales Representative

Shericka Taylor

********.*@*****.***

Long wall Stony Hill P.O

St. Andrew Kingston 9

December 20, 2024

Dear Sirs,

I hereby apply for any available position within your company. With my robust experience and knowledge, I am prepared to become an immediate team player within your organization. I consider myself to be an industrious, dedicated and dependable individual who possesses excellent customer service, administrative support and time management skills. I am a warm and friendly, highly optimistic, self-motivated achiever who strongly believes that I can be an asset to your fine establishment.

My employment history includes working as a Reservation Sales Specialist, Customer/Sales Representative, Human Resource Personnel and Personal Assistant. A few of my duties and responsibilities are as highlighted:

Assisting customers with booking modifications, cancellations and rescheduling, ensuring compliance with policies and procedures.

Handling inbound and outbound calls from customers, providing excellent service and sales support.

Coordinating and scheduling interviews for candidates, ensuring timely communication and efficient interview processes.

Maintaining confidentiality of sensitive information and ensuring data security.

Attached is a copy of my resume which further outlines my past experiences and qualifications. I would love the opportunity to join your team and use my skills to create an efficient work environment. I look forward to speaking more with you about my candidacy. Please feel free to contact me at any time. Thank you for your time and consideration.

Sincerely,

Shericka Taylor

Shericka Taylor

Mobile: (1876) 586 - 4752

E-mail: ********.*@*****.***

Current Address Mailing Address

Long wall Stony Hill P.O Long wall Stony Hill P.O

St. Andrew Kingston 9 St. Andrew Kingston 9

Professional Objective:

Seeking to pursue and excel in a growth-oriented environment where I can use and enhance my skills, while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.

Education / Qualifications:

Atlantic International University (present)

Bachelor’s in Human Resources

University of the Commonwealth Caribbean ( pending)

Business Administration/ marketing & promotions

Business Development and Workforce Solutions – HEART Trust NTA (2018)

Customer Engagement Operations (BPO) Level Two

Stony Hill HEART Academy 2016-2017

Diploma- Administrative Assistant level 3

St. Mary High School 2002-2007

School Leaving Certificate

Experience:

Abdullah marketing and printing enterprise - 2010

Sales Representative

Pepsi co. Jamaica (Dec.2014-Jan.2015)

Promoter

Krys Global (2017-2018)

Personal Assistant

Draymack Security Services (2018- 2020)

HR Personnel

Innovative Visions (2020-2022)

Customer Service Representative

Krause and Kinsman Law firm (2022)

Client Support Specialist

Itel International (2022-2023)

Reservation Sales Specialist

Arise Virtual Solutions Inc. (2023- present)

Customer Support

Special Skills:

Adaptability and Multi-tasking

Great Interpersonal Skills

Excellent Written and Oral Communication Skills

Microsoft Office Suite Proficiency

Teamwork & Collaboration Skills

Customer Service & Support

Problem-Solving Skills

Strong Organizational Skills

Time Management Skills

Administrative Support

Scheduling & Coordination Skills

Sales Techniques and Negotiation Skills

Record and Documentation Skills

CRM Software Management

Reference: Available upon request

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