Customer Service Food
Resume:
Genna Rice
La Verne, CA *****
*********@******.***
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
La Popular - Claremont, CA
October 2023 to Present
1. Keeps the dining atmosphere lively and inviting. 2. Sets up the dining area by dressing the tables, napkins, service plates, and pre bussing tables. 3. Ensures the safety and satisfaction of guests by following cleanliness, safety, and alcohol service regulations.
Dietary Aide
Hillcrest Health Services - La Verne, CA
October 2022 to November 2023
• Handling scheduled food service to residents in assistant living, cleans kitchen, and wash dishes
• Meeting residents needs is prioritized and is extremely patient.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Monitored food safety and sanitation standards in food service areas.
• Participated in medical staff meetings and other committees related to nutrition care. Waitress
#1 Pho Vietnamese Restaurant - Rancho Cucamonga, CA February 2022 to October 2022
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Shift Leader
Firehouse Subs - Rancho Cucamonga, CA
January 2021 to February 2022
As a shift leader at firehouse, I teach new employees each step towards each task. I also manage the register and count cash after every shift. I make sure everyone is doing a task and direct the shift. Education
Bachelor's degree in Marketing
University of La Verne - La Verne, CA
August 2022 to Present
High school diploma
Rancho Cucamonga High School - Rancho Cucamonga, CA August 2019 to May 2022
Skills
• Shift Management
• Cash Handling
• Supervising Experience
• Restaurant Experience
• Food Safety
• Cleaning
• Customer Service
• Stocking
• Food Service
• Leadership
• Dietary Aide Experience
• Food Handling
• Meal Preparation
• Serving Experience
• Marketing analytics (1 year)
• Leadership
• Communication skills
• Customer service
• Hospitality
• Food handling
• Marketing
• Guest services
• Serving
• Food safety
• Food service
• Dietary aide experience
• Cooking
• POS
• Supervising experience
Certifications and Licenses
Food Handler Certification
Driver's License
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