Data Entry Customer Service

Bernadine Ramsey

**************@*****.*** {202-***-****} Washington, DC

Summary:

Detail-oriented Data Entry Specialist with 3+ years of experience in managing and inputting high volumes of data accurately and efficiently. Proficient in MS Excel, Google Sheets, and data management software

Key Skills:

•Microsoft Office

•Data Entry

•Typing Speed 50 wpm

•Excel and Google Sheets

•Accuracy & Attention to Detail

•Database Management

Education:

•Certification in IT Fundamentals, Byte Back, Washington, DC 2021

•Customer/Hospitality Guest Service Certification, American Hospitality Hotel and Lodging Educational Institute, Washington, DC 2019

•High school Diploma, Emerson High School 1996

Professional Experience:

BLN $ Associates, Remote Jan 2024- Present

Data Entry/Call Center

Managing inbound and outbound calls, averaging between 50-60 calls per day, to assist patients, healthcare providers, and other stakeholders.

Entered and maintained customer records with 99% accuracy. Managed data processing tasks for high-volume projects. - Conducted regular quality checks to ensure

Amerisource Bergen, Remote Jun 2023 – Dec 2023

Customer Service Representative

•Managing inbound and outbound calls, averaging between 50-60 calls per day, to assist patients, healthcare providers, and other stakeholders.

•Verifying patient-specific benefits for programs administered by contacting insurance companies.

•Ask relevant questions to ascertain the patient’s benefits accurately.

•Completed data entry tasks and filled out necessary forms to document patients' benefits coverage effectively.

•Ensuring timely and accurate communication with insurance companies to obtain relevant benefit information.

•Resolving any discrepancies or issues related to benefits coverage promptly and effectively.

•Collaborating with internal teams to streamline processes and improve customer experience.

•Efficiently managed data entry tasks, ensuring the timely and accurate input into electronic databases.

United Healthcare, Remote Jan 2022 – Jun 2023 Customer Service Representative/Care Navigator

•Answered inbound phone calls, emails, and faxes from healthcare providers, averaging between 50-60 daily calls.

•Providing provider's contact information for all patients of United Healthcare.

•Ensured resolution on the first interaction with each caller.

•Collected and gathered all necessary information for clinical review.

•Interacted with customers via inbound and outbound calls, data entry, emails, and other communication platforms.

•Consistently met or exceeded performance targets, receiving recognition for outstanding customer service and data accuracy.

•Provided exceptional customer service under the supervision of an operations Manager.

•Verified patient-specific benefits for programs administered by contacting insurance companies.

Cohere Health, Remote Feb 2021 – Dec 2021

Call Center Representative

•Handled 50 – 60 calls daily

Provided prompt resolution on the first interaction with the caller, ensuring high customer satisfaction.

•Collected and gathered all necessary information for clinical review, maintaining meticulous diligence.

•Cross-trained in various other positions within the company to enhance versatility and contribute to team efficiency.

•Interacted with customers via inbound calls, outbound calls, data entry, emails, and other communication platforms, ensuring comprehensive support.

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