Customer Experience Service
Resume:
Leslie Joyce Homecillo
**** ********** **** ******** ******
Barangay Guadalupe Cebu City, Philippines 6000
***************@*****.***
Experience
May 2022 - January 2025 - Present
Conduent - Customer Experience Associate III
● I specialize in booking hotel reservations for guests worldwide, ensuring they find the best accommodations to suit their needs. From securing reservations at top-rated hotels to managing special requests and changes, I handle every aspect of the booking process, delivering a seamless and stress-free experience for travelers across the globe. July 2021 - April 2022
Concentrix - Advisor I, Sales under Operations
● As a Mobile Technology Sales Advisor, I specialize in helping customers select the right mobile devices and accessories to meet their needs. I provide expert advice on the latest products, features, and technologies, ensuring each customer finds the best solutions for their lifestyle or business requirements. By staying informed about industry trends and product innovations, I offer personalized recommendations and support, delivering a seamless sales experience and ensuring customer satisfaction. January 2020 - June 2021
Eperformax - Customer Relation Specialist
● I have gained valuable experience working with diverse companies. Each role has allowed me to develop a strong skill set in customer service, sales, and mobile technology solutions. Whether assisting customers with online purchases or providing mobile technology expertise, I’ve honed my ability to adapt to different environments and meet the unique needs of each customer. This versatility has equipped me with the knowledge and skills to thrive in dynamic work settings.
Education
June 2015 - December 2019
University of San Carlos - Downtown Campus - Bachelor of Science in Hotel and Restaurant Management
Certificates
Tesda Events Management Services NC III
Tesda Front Office NC II
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