Data Entry, project management, partnererships, marketing, BD

ALICIA STAFFIER

Worcester, MA 508-***-**** *****.********@*****.*** https://www.linkedin.com/in/alley-staffier/ PROFESSIONAL SUMMARY

Experienced healthcare leader with a proven track record of success in driving customer experience, operational efficiency, and organizational growth. Adept at developing and implementing strategic initiatives that align with business objectives. Proven ability to leverage data and analytics to drive decision-making and measure program effectiveness. Demonstrated mastery of healthcare technology trends, industry challenges, and comprehensive strategies to improve customer experience. Collaborative leader with expertise in building cross-functional teams and fostering strong stakeholder relationships to improve the overall healthcare experience.

WORK HISTORY

Head of Client Experience & Strategic Partnerships, AIA4 - Boston MA (Remote)05/24 - Present

● Cultivate and maintain strategic relationships with key stakeholders, customizing AI and automation solutions to their specific needs, specializing in Hospitals and Healthcare Systems.

● Achieve high customer satisfaction levels through consistently delivering quality work and innovative problem-solving efforts.

● Collaborate effectively with various stakeholders, including internal and external teams, to ensure seamless integration of AI and human touchpoints.

● Implement process improvements and scalable solutions that streamline workflows, reduce redundancies, and increase operational efficiency with a specialty in healthcare settings.

● Trusted advisor to clients, offering guidance and support throughout their AI journey by achieving high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.

Innovation Portfolio Director, CareQuest Institute, Innovation Partners - Remote 12/22 - 01/24

● Led high-profile healthcare innovation projects to advance minimally invasive care and digital care delivery to integrate oral health into overall health.

● Managed and completed innovation pilots to validate and scale transformative solutions, integrating oral health into overall health, improving accessibility and integration of care.

● Developed project plans and tools from business concepts, identifying milestones, tasks, KPIs, and risks to support business leaders, while managing, maintaining, and reporting on the performance status of Innovation Partner's project portfolio, key risks, and performance metrics.

● Directed enterprise-level projects, including client interactions, implementation, and planning, while communicating effectively with all levels of the organization.

● Collaborated with product development, marketing, and customer support teams to align product offerings with market demands, client expectations, industry trends, and evolving technology.

● Identified and implemented areas of improvement in existing project-related processes, operating mechanisms, and methodologies.

Clinical Strategy and Program Development Director Elevance/Anthem - Remote 03/21 - 12/22

● Led high-impact strategy projects and initiatives, collaborating with business leaders to address complex business problems, conduct research, and deliver growth recommendations.

● Drove product management strategy for the Clinical team, focusing on real-time bi-directional data, care management solutions, digital strategies, ER utilization, cost of care reduction, ER readmission, and whole-person health solutions.

● Owned implementation from ideation to execution, partnering to implement, build, manage, execute, and scale.

Conceptualized and implemented a Medicare program in partnership with a digital health platform that provides virtual care for Anthem’s High-risk members.

Conceptualized, developed, and implemented the Virtual Nurse Onsite Program, Anthem's Enterprise-wide EMR access plan for driving down the cost of care and EMR utilization.

● Facilitated the creation of the Clinical Governance Council, ensuring compliance through detailed reviews of pipeline and program execution.

● Developed project plans, solution strategies, roadmaps, presentations, budgets, timelines, and communications for innovative projects and programs.

● Monitored market and competitor trends, refining strategies to capitalize on opportunities and strengthen program impact.

● Skilled at translating complex ideas and organizational strategies into simple communications.

● Effective cross-functional communicator, engaging stakeholders to successfully drive results. Director of National Accounts Marketing & Strategy, Elevance/Anthem - Remote 02/19 - 03/21

● Drove growth and retention in National Commercial Accounts by collaborating cross-functionally to execute strategic initiatives, engage key stakeholders, and develop creative, client-focused go-to-market campaigns.

● Developed and launched a health-tech accelerator, connecting entrepreneurs with Anthem's top clients to pilot solutions addressing health inequities.

● Enabled data-driven decision-making by establishing key performance indicators (KPIs) and analyzing outcomes to optimize strategies.

● Monitored market and competitor trends to proactively refine go-to-market strategies.

● Fostered alignment and communication across sales, marketing, account management, and client teams, leading integration efforts to strengthen cohesion across programs and product launches.

● Optimized enterprise-wide resource allocation by collaborating with cross-functional teams to identify inefficiencies, execute special projects, and spearhead impactful programs leveraging data-driven insights and digital tools.

Director of Business Development & Strategy - Remote 01/17 - 01/19 Clients included Skyscape Medpresso & Academic Partnerships

● Developed and executed comprehensive business development and go-to-market strategies for clients in medical information and online education, significantly expanding brand awareness and establishing key strategic partnerships.

● Drove brand growth and secured buy-in from C-suite executives and decision-makers by leveraging industry events, strategic networking, engaging presentations, and tailored proposals, resulting in new partnerships, increased revenue, and wider product adoption.

● Advised senior leadership and collaborated cross-functionally to identify, develop, launch, and optimize new products and tailored educational programs (including RN/BSN programs), incorporating needs analyses and client feedback to ensure successful client onboarding and achieve a 20% regional sales increase for one client.

● Led the Northeast online education team for one client, recruiting, training, and mentoring high-performing individuals to collaborate effectively with leaders and subject-matter experts, ensuring strong educational outcomes and program delivery.

Regional Program Accounts Manager, Kaplan Test Prep - Remote 01/2010 - 01/17

● Spearheaded program development and deployment across higher education, test preparation, and professional training, driving substantial growth through strategic B2B/B2C relationship building.

● Ranked as a Top Two sales representative nationwide, exceeding quota by 15% with a 97% close rate, expanding the territory into Canada.

● Generated 500+ new student enrollments annually by effectively communicating the value of products and services to colleges, hospitals, and associations.

● Proactively identified and developed new training opportunities, achieving a 20% increase in regional sales.

BOARD EXPERIENCE

Show Me Your Stethoscope, Active Advisor/Board Member 01/2015 - Current VP of Strategy & Growth 05/17- 12/23

As VP of Strategy & Growth, I played a key role in shaping the direction and growth of Show Me Your Stethoscope, a 500,000+ member organization dedicated to supporting healthcare professionals.

● Developed and implemented a strategic plan that generated new revenue streams, strengthened existing partnerships, and fostered organizational growth.

● Effectively communicated the organization's vision to over half a million members, promoting innovation and advancement in healthcare.

● Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders, to drive collaboration and long-term success.

● Identified and resolved operational inefficiencies, implementing streamlined solutions to enhance organizational effectiveness.

● Established a non-profit arm to ensure long-term financial sustainability and support for organizational activities.

● Advised leadership on business development best practices, contributing to organic growth and the expansion of revenue streams.

EDUCATION

Master of Industrial Organization Psychology (MSIOP), Purdue University- Boston, MA 01/2016 BS in Marketing Management, Humanities, Worcester Polytechnic Institute - Worcester, MA 05/2004 AS in Biochemistry, Worcester Polytechnic Institute - Worcester, MA 05/2004 SKILLS

Strategic Planning ● Organizational Leadership ● Business Development ● Exceptional Communication Data-driven Decision-making ● Strategic Sales & Marketing ● Customer Experience ● Creative Problem Solving Cross-functional leadership ● Innovation and Strategy ● Stakeholder Management ● AI and Automation● CERTIFICATIONS

● Project Management Professional (PMP), 2014

● Facebook Community Leadership Program - Fellow, 10/2018 – 7/2021

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