Supply Chain Customer Service
Resume:
Erin E. Steelglove
****.**********@*****.***
Batavia, IL 60510
Ph.: 630-***-****
OBJECTIVE
To obtain a position within a progressive & challenging environment that allows for professional & personal growth
EDUCATION
Bachelor of Business, May 2000
Western Illinois University, Macomb, IL APICS
Major: Information Management Basics of Supply Chain Management
Minor: Supply Chain Management Master Planning of Resources
PROFESSIONAL EXPERIENCE
Patriot Heating & Cooling, Inc. - Customer Service Representative/Install Coordinator December 2022-July 2023
Answered phones; providing exceptional levels of customer service (i.e. scheduled appointments, answered questions, etc.)
Made outbound calls to current customers, selling VIP maintenance contracts, duct cleanings, & equipment
Exceeded monthly sales goals of 40 VIP memberships, 10 duct cleanings, & 5 whole home humidifiers and/or air purifiers
Created a Vehicle Inspection form & process to ensure the cleanliness & organization of the company vehicles; personally conducted all inspections
Tracked Sales & Employee Absences
Created Employee Evaluation & Employee Discipline forms for the Owners to utilize while managing staff
Created & maintained employee files
Provided weekend & vacation CSR coverage, in the Owners absence
Was responsible for ordering equipment for all new furnace & AC installs, ensuring on-time delivery
Perfect Home Services, Aurora, IL - Recruiter July 2021-August 2022
Managed one direct report (Phone Screener); responsible for providing daily instruction & development
Managed all job postings (20) within JazzHR & Zip Recruiter (includes the development of new job postings)
Screened applicant resumes for potential candidate matches; hired approximately 150 employees in 10 months
Conducted initial 15 min. audio phone screens & 30 min. video interviews with candidates
Acted as a liaison between candidates and hiring Managers; providing initial thoughts, scheduling interviews, etc.
Kept detailed and accurate candidate notes within our candidate tracking system (JazzHR)
Onboarded new hires; assisted with day1 paperwork, uniforms, benefits, etc.
Developed an 80 slide Onboarding presentation outlining company culture, policies, benefits, etc.
Assembled a new hire take-home folder containing the employee handbook, benefits information, laminated Nexstar cards, personality test link, culture reading notes, and pen/magnet/business card
SD Wheel Corp, Batavia, IL - HR Assistant May 2020-July 2021
Organized and advertised for multiple job fairs, or open houses for recruitment events
Recruited over 250 non-exempt employees in a 7-month period (between May 2020-December 2020)
Developed an orientation process for new employees, which was previously non-existent
Ensure new hires complete onboarding process, verify I-9 documentation accuracy, and complete Paylocity onboarding process
Maintain payroll data integrity, I-9 compliance records, and timecard integrity as it relates to PTO tracking
Generate reports: monthly Anniversary & Birthday reports, headcount reports, active employee list, etc.
Assist employees in appropriate resolution of questions related to payroll, benefits, employee handbook, forms, etc.
Assist with compliance of state and federal regulations, complete verification of employment forms, maintain employee directory, develop HR departmental goals and objectives, and payroll processing
STEELGLOVE Home Cleaning Services, Batavia, IL – Owner August 2015-March 2020
GoNet USA, Scottsdale, AZ - Application Support Specialist January 2010-January 2014
Supported the Solonis software solution, a Customer Relationship Management (CRM) tool; providing 24/7 customer support to 20+ customers throughout the United States
Participated in new customer on-site pre-implementation/discovery meetings
Responsible for configuration of the software, in order to meet each customer’s unique needs
Provided on-site, hands-on “Train the Trainer” software training
Accelerated Assemblies, Inc., Wood Dale, IL - Owner/HR & Accounting Manager August 2008-June 2010
Handled all HR & Payroll functions; including but not limited to the hiring/firing processes, benefit options & enrollment, timekeeping, and ADP payroll system
Managed all Account Payables & Account Receivables functions
Assisted in the purchasing of thousands of electronic components; utilizing numerous suppliers throughout the country
Performed all general front office duties: answering phones, filing, record keeping, etc.
Kraft Foods, Northfield, IL - Senior Supply Chain Coach May 2003-July 2007
Assisted in configuration of the wave 1 & 2 pilot categories during the Advanced Planning & Scheduling (APS) project rollout
Provided daily Manugistics, ICOM, and nightly batch support, as the Fulfillment Support Lead
Served as the Fulfillment Training Lead throughout the entire course of the project (waves 1-5); training over 500+ end users
Helped to develop and implement the Change Management Control Process used to help regulate and keep track of required updates, user requests, etc, to userviews, the design books, and training/production environments
Worked with Product Supply Optimization & Systems, as the M&A Project Lead, to develop & implement weekend shipping through the creation of Automated Load Builder
Served as the NFP backfill for the CREAM CHEESE, SPOONABLES, SAUCES FS, and SPOONABLES FS categories
Kraft Foods, Northfield, IL - Senior MATRICS Support Analyst August 2001-April 2003
Served as MATRICS/KWIC M&A Release Manager, by coordinating all new release efforts
Responsible for all UAT testing and communications to the field, systems, & testing groups
Provided daily MATRICS/KWIC support for over 60 different plants & distribution centers
Collaborated with Implementation Coaches to integrate team/work process amongst the larger group
Managed the replacement of the old TRAKKER equipment at 7 Mixing Centers & 3 Oscar Mayer plants
Kraft Foods, Skokie, IL - Senior Business Analyst April 2001-July 2001
Provided daily Producer Payroll application & hardware (AS/400 back-ups) support
Led the transfer of master file data associated with the disengagement of the Producer Payroll application at Melrose, MN
Led the QCD process for both the Producer Payroll & KRONOS applications and supported the efforts of the desktop/server migration to Windows 2000
Supported the development efforts of the new and improved non-EDI Inbound/Outbound processes
Kraft Foods, Glenview, IL - Associate Business Analyst July 2000- March 2001
Provided daily KRONOS, CAM, Nextrak, Attendance Trakker, & Gatekeeper application support
Designed & implemented an informational/support oriented Producer Payroll website
Instituted monthly Producer Payroll End User Conference Calls
Researched Producer Payroll QCD measures, redesigned Producer Payroll QCD attributes, and implemented changes within Service Center
Revamped the Producer Payroll Call Management scripts, improving ticket management efficiency
Kraft Foods, Glenview, IL - Information Systems Summer Intern Summer 1999
Coordinated rollout schedules and performed Y2K upgrades for 3 different applications at over 30 different plants & DCs
Provided daily Timekeeper Central Software Program (KRONOS) support
Developed strong business relationships with various plant IS representatives & end users
COMPUTER SKILLS
Windows MS Office Suite Paylocity ADP Jazz HR
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate