Customer Service Account Management

PATRICIA TOMASELLI

PORT RICHEY, FL 727-***-**** ******************@*****.***

PROFESSIONAL CAREER SUMMARY:

Skilled Professional, seeking to obtain an Administrative, Customer Service, and Sales position to leverage and implement my knowledge, skills, and experience. Dedicated to continuous professional growth through ongoing education and training with a commitment to staying updated with industry advancements and best practices. Recognized as Rookie Salesperson of the Year and as a Top Performer in account management with top 10% and 12% in sales. Demonstrated exceptional customer experience by engaging in client conversation, learning customer needs, and recommending products and services.

PROFESSIONAL QUALIFICATIONS:

Successfully grew five major accounts by 30% by building client rapport in a positive manner and presenting solutions to client needs to maximize their satisfaction.

Increased annual revenue through weekly account management of 50-100 accounts and administration of 10-15 key client accounts that resulted in gaining approximately $1 million in annual revenue.

Assessed customer needs and provided tailored product recommendations to increase satisfaction.

Contributed to the growth and development of retail and professional sales for salons and spas.

Provided superior leadership support through the training of new hires consisting of cold calling, new account openings, and maintenance of customer accounts.

Used Salesforce to track and manage 10,000+ prospective client and 500+ current client accounts.

Generated leads, identified a new market opportunity, discovered potential chances for cross-sales and upselling, and developed new sales materials for current and upcoming products.

Monitored, ensured, and enforced full compliance with company policies and procedures.

Delivered professional customer service to ensure and maximize customer satisfaction, while establishing positive rapport to build and cultivate professional relationships with clients.

Expanded the client base within one year through telephone and digital outreach by building and maintaining pipeline of prospective clients.

Partnered with local stores for initial product launch sales, implemented company-wide sales and marketing initiatives with resources, revitalized stagnant sales growth, and improved territories with product launches and developments.

Missioned to increase revenue through the motivation of the staff during organized salon events.

PROFESSIONAL EXPERIENCE:

Salon Sales Advisor & Account Manager, Simply Organic Beauty, 2012 – Present

Salon Sales Administrator, Simply Organic Beauty, 2008 – 2012

Account Manager/Sales Associate, Southern Star Salon Services, 2004 – 2008

PROFESSIONAL EDUCATION:

Associate Degree, Art Institute of Ft. Lauderdale, 1990

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