Customer Service Case Manager
Resume:
CLIFFORD D JACKSON
*********************@*****.***
PROFESSIONAL SUMMARY
Looking for work in the office management and/or general office profession.
Looking to work in the healthcare field in dietary, transport, and culinary.
SKILLS
Customer service, answering calls providing information to customers and clients.
WORK EXPERIENCE
1/2020 to 02/2024
SDC Social Development Commission
Milwaukee, Wisconsin
Case Manager/Front Desk
• Analyze customer service requirements and services.
• Arrange for business meetings.
• Answer multi line phone system (inbound and outbound)
• Check the quantity and quality of received products.
• Arrange for equipment purchases or repairs.
• General office including filing, faxing, copying, emailing .
• Working multiple computer programs
• Monitor sanitation practices to ensure that employees follow standards and regulations.
• Demonstrate professionalism and friendly service
• Conduct and clean and professional desk and work environment
• Conduct and schedule weekly staff meetings
8/2016 to 6/2018
Emanuel's Family Adult Home
Milwaukee, Wisconsin
CBRF/Home Health Aide
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
• Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Bathe patients.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Change dressings.
• Check patients' pulse, temperature, and respiration.
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
12/2013 to 8/2021
Joyful Living LLC
Milwaukee, Wisconsin
Facility Manager
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
• Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Bathe patients.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Change dressings.
• Check patients' pulse, temperature, and respiration.
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
7/2010 to 12/2013
Servite Apartments
Milwaukee, Wisconsin
Caretaker/Groundskeeper
• Shovel snow from walks, driveways, or parking lots and spread salt in those areas.
• Rake, mulch, and compost leaves.
• Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features.
• Mow or edge lawns, using power mowers or edgers.
• Trim or pick flowers and clean flower beds.
• Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes.
• Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
CERTIFICATIONS, LICENSES, AWARDS
CBRF, BLS, currently enrolled in SafeServ
All-Conference/All-American Collegiate Athlete 2000-2002
College of Lake County
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