Software Engineer User Experience

Pin-Hsu Lai

703-***-**** *****.*.****@*****.*** Fairfax, VA/Jersey City, NJ

https://www.linkedin.com/in/pin-hsu-lai/

https://github.com/abc5051001

EXPERIENCE

JPMORGAN CHASE New York, NY

Software Engineer August 2023 - Present

Led the development of the Web/API control plane using React, JavaScript, and Redux, implementing an OAuth2-based authentication flow with RBAC. Designed and integrated new logic for user redirection and role-based authentication, improving access control and reducing unauthorized access incidents by estimated 40%.

Developed Flask-based backend services to retrieve data from VMware vRA, designing secure RESTful endpoints for efficient data access and system monitoring. Implemented authentication and authorization mechanisms to ensure seamless integration with the API interface control plane, enhancing operational efficiency and security

Optimized API data fetching and state management using React Query, Axios, and caching, reducing redundant network calls, improving API response times, and ensuring a smoother user experience

Architected a multi-threaded processing system in Java Spring Boot to handle concurrent queries, improving system throughput and reducing latency. Designed and developed a real-time Kafka error event monitoring tool using React and Java Spring Boot, implementing RESTful endpoints and caching strategies. Enabled real-time parallel error detection and monitoring, cutting tracking application process time and ensuring faster issue resolution

Drove code quality and reliability improvements by achieving 100% test coverage for both instructions and branches using Mockito for component testing and JaCoCo for precise test coverage measurement. This significantly reduced production bugs and ensured robust application performance

Enhanced data accessibility, security, and reduced operational costs by leading the migration of multiple products from Intel VSI to AWS S3. Streamlined the deployment process using Spinnaker, improving deployment efficiency, scalability, and overall system reliability

Optimized API calls and data flows for Account opening to reduce the eligibility checking phase by 1 second, improving system reliability and user experience. Leveraged microservices architecture to detect and investigate failure events, ensuring a scalable and fault-tolerant solution for complex process handling B24 LLC, Clout New York, NY

Contracting Software Engineer December 2024 – January 2025

Implemented a verification system that verifies users through X and Instagram by integrating Apify and the Twitter API. Developed API endpoints to retrieve follower counts, manage OAuth authentication for Twitter, and update verification statuses in a PostgreSQL database while handling different verification states such as pending, verified, and unverified

Built an admin dashboard in Retool to connect with the PostgreSQL database, enabling administrators to view and manage account verifications. Designed functionality for updating verification statuses, filtering users, and delete users. DELOITTE Arlington, VA

Software Engineer Intern June 2022 – August 2022

Tested end-to-end API calls in Java Spring MVC for the new features implemented on the Migrant Student Information Exchange platform (MSIX) to increase usability for users in 48 states

Implemented a flat-file/XML generator in Java that extracted and wrote project data into XML and flat-file formats, effectively reducing the data collection time from input files by 50%

Created detailed front-end update analysis reports on the team’s confluence for future project hybrid migration from AngularJS to React, Angular, or Vue framework

KADSCI LLC Fairfax, VA

Software Engineer Intern January 2022 – May 2022

Built a Restful full stack web development that can extract metadata from input files to store in SQL Database, and upload files to or download from the Microsoft Azure Blob Storages in C# with .NET

Supported the senior software developers with their Machine Learning commercial projects by collecting the data sets and managing the Git branches

EDUCATION

Georgia Institute of Technology, M.S. Computer Science – Machine Learning August 2024 – August 2026 SKILLS

Python Java C C# R Swift HTML AngularJS React CSS Vue JavaScript Jest Tailwind Css Spring Boot SQL Git NLP AI Apache Kafka Splunk Jenkins Jira Maven Spinnaker Jenkins AWS ServiceNow ITSM Flask VMware VRA

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