Customer Service Inventory Management

ERNEST Q. BRIGHT

************@*****.*** 831-***-**** DALLAS, GA 30157

Career Objective

Dynamic professional with extensive experience at Medline Distribution Center, excelling in inventory management and customer service. Proven ability to generate detailed reports and resolve conflicts effectively. Skilled in Microsoft Office and committed to safety compliance, ensuring operational efficiency and customer satisfaction in fast-paced environments.

Additional Skills

Microsoft Office

Inventory management

Report generation

Customer service

Data entry

Parts organization

Vehicle inspection

Time management

Adobe Illustrator

Conflict resolution

Safety compliance

Problem solving

Experience

Medline Distribution Center Lithia Springs, GA

Parts Romm Clerk/Forklift Operator

09/2024 - Current

Created memos, letters, emails, reports, presentations as requested by management.

Maintained inventory levels of office supplies and equipment as needed.

Answered phones in a courteous manner while providing excellent customer service.

Utilized computer software programs to create reports, labels, forms.

Assisted customers with inquiries and complaints in a professional manner.

Provided excellent customer service to ensure satisfaction.

Organized physical files on an ongoing basis to ensure efficient retrieval times.

Greeted visitors in a friendly and professional manner while directing them appropriately.

Collaborated with team members to complete tasks efficiently and meet deadlines.

Steve Rayman Chevy Marietta, GA

Flat Rate Technician

08/2024 - 10/2025

Inspected vehicles to determine the need for additional safety-related maintenance work.

Worked closely with management team members to ensure proper scheduling of jobs throughout the day.

Communicated effectively with customers regarding their concerns about the condition of their vehicle.

Transmission Tech along with engine removal.

JIM ELLIS AUTOMOTIVE GROUP Marietta, GA

FLAT RATE TECHNICIAN

02/2021 - 08/2024

STARTED AS LUBE TECHNICIAN PROMOTED TO MAIN SHOP UNDER MASTER TECH

MAZDA CERTIFIED

REMOVED AND REPLACED ENGINE AND TRANSMISSIONS

BRAKES JOBS BRAKE FLUID REPLACEMENT

SUSPENSION AND ALIGNMENTS

INDUCTIONS

LIGHT ELECTRICAL DIAGNOSTIC EVALUATIONS

TEST DRIVE ALL WORK PERFORMED ON CUSTOMER VEHICLES

Evaluated vehicle performance by conducting test drives, analyzing results, and making necessary repairs or adjustments.

Followed established protocols for handling hazardous materials safely during repair processes.

BRIGHT AUTO TRANSPORT AND FREIGHT LLC

OWNER OPERATOR

01/2021 - 01/2022

PICK UP AND DELIVER FREIGHT TO PRESET DESTINATIONS

BE ON TIME TO EVERY PICK DELIVERED BASED ON TRAFFIC

SECURE LOAD TO TRAILER

HANDLE ALL PAPERWORK AND CUSTOMER SERVICE QUESTIONS

DRIVE 5 HOURS TAKE BREAK CHECK DOT LOG MAKE OF HOURS DRIVE

DOT CERTIFIED PROPER INSURANCE LEVEL 1 DOT INSPECTIONS

12-15 HOUR SHIFTS DRIVING LOCALLY IN THE STATE OF GEORGIA

MONTEREY PENINSULA UNIFIED SCHOOL DISTRICT Monterey, USA

Head Custodian

01/2013 - 01/2020

Managed and trained a team of 5 in custodial safe work practices, standard operating procedures, and supply replenishment protocol.

Oversaw scheduling and shift assignments in addition to performing a wide range of custodial duties to include…

Replaced light fixtures, floor and carpet maintenance, refurbished walls, woodworking Operated manual tools and mechanized equipment to sweep, vacuum, mop, shampoo and wax furniture, woodwork, floors, hallways, and stairways.

Utilized multi-level communication skills to facilitate the flow of information between Custodians and supervisors.

Provided input on performance evaluations and disciplinary matters

Supervised Custodial safe work practices and the correct operation and usage of equipment

Oversaw custodial, general maintenance work, and property care at Seaside Middle School to include offices and public areas.

Managed the procurement, receipt, and safe storage of all hazardous material (HAZMAT). Performed monthly inspection of all designated HAZMAT areas to ensure compatibility, labeling and storage requirements are met.

Ensure equipment is clean and in working order.

Managed the preservation and security of facilities by locking doors and windows, and maintaining positive control of all inventoried keys.

Resolved a variety of routine work-related problems such as employee concerns and/or public complaints.

Used hand-held radio/telephone communications equipment to issue assignments, change orders and report work status activities or emergencies.

Responsible for checking out, maintaining and returning assigned equipment during scheduled work shifts.

SMART & FINAL Seaside, CA

Cashier

09/2012 - 09/2013

Breaking Merchandise pallets down managing product and stock facing product on shelves.

Maintaining in front of the store while giving superior service and running 1st register.

Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.

Counsel clients or patients, individually or in-group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Answered customer inquiries regarding store policies and procedures.

Conducted price checks for special orders or discounts as requested by customers.

Education

EVERGREEN VALLEY COLLEGE San Jose, CA

Some College (No Degree) in Criminal Justice

HARTNELL COLLEGE Salinas, CA

Some College (No Degree) in Political Science And Government

GPA: 3.3/4.0

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