Customer Service and Data Integrity

KIMBERLY ERIN FAYTON

***** ****** ***** ***, ************, VA 22553 240-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Experienced and dedicated customer service and data integrity professional with over 10 years of experience delivering high-quality support in nonprofit and corporate environments. Recognized for exceptional communication, team leadership, and database management skills. Proven track record in process improvement, training, and data-driven reporting. CORE COMPETENCIES

Customer Relations & Support Team Leadership & Training Membership Services Data Analysis & Reporting Database Management Data Integrity Process Improvement Event Support Communication & Interpersonal Skills

PROFESSIONAL EXPERIENCE

American Society of Hematology – Washington, DC

Customer Relations Manager May 2010 – August 2013

• Managed and trained customer relations team to deliver exceptional service

• Handled escalated member concerns and monitored trends for strategic insights

• Prepared executive-level reports on membership and sales statistics

• Managed membership booth at annual society meetings Membership Specialist July 2006 – May 2010

• Served as primary contact for member inquiries and account management

• Maintained database accuracy and integrity for over 20,000 records

• Created usage documentation for internal systems and trained new users

• Created reports for executive committee aligning with strategic goals Membership Assistant October 2002 – July 2006

• Processed membership applications and data updates (approx. 5,000 annually)

• Handled all incoming communications and tracked trends

• Managed membership recruitment campaigns and trade show marketing

• Oversaw publication sales, order fulfillment, and inventory tracking APICS – The Educational Society for Resource Management (Temp via Whitman Associates, Inc.) – Alexandria, VA

Administrative Assistant June 2002 – August 2002

• Supported Member Services and Chapter Relations during database overhaul

• Developed process documentation and ensured data integrity

• Handled orders and financial tracking with high accuracy Hogan & Hartson LLP (Temp via Law Resources) – Washington, DC Marketing Assistant February 2002 – April 2002

• Coordinated logistics and budget tracking for major firm retreat

• Provided admin support to Marketing and IP teams Excel Bank – New York, NY

Research Assistant Summer 2001

• Conducted corporate research to support loan reviews

• Revamped records system for improved efficiency

Moskowitz, Passman & Edelman – New York, NY

Assistant to Paralegal Sept 2000 – Dec 2000

• Maintained case files and legal database (Abacus Law) Berkery, Noyes & Company – New York, NY

Intern Sept 1999 – May 2000

• Conducted corporate research and trained fellow interns EDUCATION

New York University, Gallatin School of Individualized Study – New York, NY B.A. Africana Studies & Sociology Magna Cum Laude GPA: 3.792 1998 – 2002 Achievements:

• Albert Gallatin Scholar, Roothbert Fund Scholar

• Student Leadership Roles: African Heritage Month, Black Family Reunion, Student Activities Board

TECHNICAL SKILLS

Microsoft Office Suite, Google Workspace Access, Crystal Reports, Abacus Law HTML, CGI Explorer, TASS, TIMSS Typing: 80+ WPM

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