Customer Support Representative
Resume:
Kimberly Rabon, Administrator
Leland, *****, US, +1-910-***-****, *****************@*****.***
SUMMARY Results-oriented Administrator with over 17 years of comprehensive experience in office management, accounting, and project coordination. Proficient in QuickBooks and Builder Trend, ensuring efficient invoice processing and financial record accuracy. Successfully directed timekeeping for 150 employees and improved workflow efficiency in previous roles.
Committed to fostering positive relationships while managing operational tasks, enhancing both team performance and client satisfaction. Eager to leverage expertise to support organizational goals and streamline administrative functions.
WORK EXPERIENCE
08/2021 – Present Supplementary Instructor, Supplement Experts Denver, US Collaborated with roofing companies to review initial estimates, ensuring
accuracy and completeness.
Authored supplemental estimates and liaised with insurance carriers for timely updates.
Demonstrated exceptional communication skills over the phone, fostering
positive relationships.
06/2020 – Present Accounts Payable Clerk, Trusst Builder Group Leland, US Oversaw the payment of all operational bills, ensuring timely transactions.
Processed payments for subcontractors, utilities, and insurance, maintaining accurate financial records.
Streamlined invoice processing through QuickBooks and Builder Trend,
enhancing workflow efficiency.
04/2019 – 01/2020 Project Coordinator, Highland Construction and Restoration Wilmington, US Maintained direct communication with customers and conducted weekly
follow-up calls.
Managed insurance documentation and payment processes, ensuring compliance with policies.
Collaborated effectively with Project Managers and estimators to streamline project execution.
11/2007 – 08/2018 Administrative Timekeeper / Safety / Office Manager, Sunbelt Scaffolding Services
Riegelwood, US
Directed timekeeping operations for up to 150 employees, ensuring accuracy in payroll.
Contributed to estimating and quoting jobs on-site to maximize efficiency. Supervised safety training and compliance, fostering a culture of workplace safety.
04/1998 – 05/2007 Front Office Manager, Salem Express, Inc Riegelwood, US
Oversaw office operations including payroll and accounts, ensuring seamless processes.
Managed dispatching functions while ensuring compliance with DOT regulations.
Demonstrated in-depth knowledge of tax regulations and human resource duties, supporting staff and leadership.
04/1994 – 05/1998 Administrative Assistant, International Paper Riegelwood, US Received training in the Wood Products division, beginning as a
switchboard operator.
Executed credit checks and maintained inventory spreadsheets to support operational needs.
01/1989 – 01/1998 Dental Assistant, Dr. Robert Freedland Riegelwood, US Assisted the dentist in clinical procedures while managing front desk
operations efficiently.
Achieved dental radiology certification, enhancing the quality of patient care provided.
EDUCATION
09/1982 – 12/1984 Motte College
Associate, Business
Wilmington, US
SKILLS QuickBooks Microsoft Office Medical Imaging Excel
Accounts Receivable Project Coordination
Water Damage Restoration Dental Assisting
Multi-line Phone Systems Administrative experience
Records maintenance Reports generation and analysis
Excellent communication Positive learning process
Results-oriented Training and development
Computer proficient Quick learner
Safety Typing Skills
Attention to Detail Microsoft Word
Internet Research Motivation
Open Office Google Docs
Interpersonal Skills Data Entry
Verbal Communication Time Management Self-Motivation
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