Office Manager

Curriculum Vitae

Nordina Binte Sahlan

Address: Blk 296B Choa Chu Kang Avenue 2 #11-36 Singapore 682296

Mobile: +65 9687 1168

Email: **********@*****.***

Professional Summary

Office management professional with over 12 years of experience in operational management, facilities oversight, and process optimisation in multinational organisations. Proven track record of delivering cost-saving initiatives, managing office relocations, and streamlining processes to ensure business continuity and operational efficiency.

Work Experience

Linklaters Singapore Pte Ltd

Manager, Office Services

Singapore – Sept 2024 to Present

Lead a team of 7 Operations staff, managing the Singapore office's business operations and ensuring compliance with local statutory requirements and global standards.

Directed the office relocation project, expanding premises from 27,000 sqft to 40,000 sqft, ensuring operational continuity and contributing to design planning with practical solutions.

Rectified hotel booking non-compliance issues, implementing process improvements for stricter adherence to policies.

Negotiated with vendors to address excessive service fees, achieving significant cost savings.

Launched monthly townhall breakfast sessions to foster team collaboration and engagement.

Key Responsibilities:

Oversee office administration functions, including supplier negotiations, contract management, and team leadership for General Office and Front of House.

Manage facilities, including building maintenance, insurance coverage, space planning, and contractor relationships.

Monitor compliance with health, safety, and risk management protocols, ensuring business continuity readiness.

Act as the Singapore Travel Account Manager to optimise travel policies and the booking process.

Bain & Company SE Asia Inc

Manager, Office Services

Singapore – May 2020 to Aug 2024

Steered the office relocation project, expanding space from 27,000 sqft to 35,000 sqft. Delivered operationally practical solutions during planning to ensure a seamless transition.

Implemented Integrated Facilities Management (IFM) for front-of-house, cleaning, and pest control, achieving a 5% reduction in overall costs while improving service quality.

Standardised operational policies and processes regionally while mentoring Office Managers in growth offices.

Reduced corporate printing expenses by 40% via vendor management and streamlined workflows.

Key Responsibilities:

Managed office services budgets, vendor negotiations, and operational improvements aligned with global standards.

Coordinated officewide events to enhance employee engagement.

Maintained facilities, vendor relations, and contract compliance for all building services.

Oversaw regulatory adherence, financial reporting, and operational efficiency projects.

Richemont Luxury (Singapore) Pte Ltd

Office Manager

Singapore – Oct 2017 to Mar 2020

Supervised General Services operations across the main office, logistics, and 25 retail boutiques, managing a team of three administrative staff.

Reduced annual expenditure by 5% through improved vendor contract management and streamlined procurement processes.

Implemented space reconfiguration plans, increasing office capacity by 20 workstations.

Delivered a General Service Portal for South Asia, automating service request submissions and tracking.

Key Responsibilities:

Led the procurement and maintenance of office supplies, building services, and travel management processes.

Oversaw health, safety, and fire regulation compliance across facilities.

Managed corporate credit card issuance, administrative workflows, and ad-hoc repair requests.

Allianz Managed Operations & Services SE (Singapore)

Office Manager

Singapore – Oct 2014 to Oct 2017

Managed a 120-person office, supervising one administrative staff member and overseeing end-to-end office operations.

Achieved $5,000 monthly savings by negotiating a new mobile network provider and optimising phone plans.

Coordinated a major office renovation project, ensuring alignment with timeline, budget, and fit-out objectives.

Key Responsibilities:

Managed office utility systems, workspace management, and vendor negotiations.

Organised in-house workshops, conferences, and team events, including vendor sourcing and logistics coordination.

Handled financial processes, including invoicing, expense claims, and reporting.

Additional Work Experience

Secretary, ETH Singapore Ltd (2013)

Weekend Customer Service Officer, VAS InterActive Pte Ltd (2013)

Receptionist cum EA Assistant (2011-2012)

Member Relations Officer, The Chevrons Club (2009)

Team Lead – Customer Service Officer, V-Tech Computers Pte Ltd (2004 – 2006)

Education

Professional Diploma in Leadership and People Management (2021) – Wizlearn

Diploma in Property Management (2018) – Kaplan Singapore

Double Diploma in Business Administration and Private Secretary (2014) – SSTC

Education

Project Management and Digital Transformation – BCG Rise (2024)

Certificate in Digital Transformation – NDN Academy – (2019)

Six Sigma Training – Timeo Performance (2018)

Certificate in Basic Project Management – Aikaizen (2016)

Certificate in Personal Effectiveness at Work – STTS (2016)

Centre of Employability Skills – WSQ WPLN (2009)

Certificate in Sales Marketing and Finance Accounting – ERC (2004)

Technical Skills

Proficient in Microsoft Office, Concur Expense & Travel, Coupa, Salesforce, SAP, Workday, Ariba, Mac OS, and Readsoft.

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