Supervisor in Customer Care and Executive Assistant

SHARON R. SIMONSON

www.linkedin.com/in/sharon-r-simonson Greensboro, NC 336-***-**** ***********@*****.*** Professional Summary

Seasoned Customer Care Representative, Business Owner, and Executive Assistant with extensive experience in managing a high volume of inquiries, evaluating projects, overseeing payroll/HR related activities, communicating complex instructions, and maintaining expense reports. Substantial experience in all aspects of proactive customer service and high-level support, including managing appointments and schedules, supporting multiple clients and deadlines simultaneously, enhancing client effectiveness, and scheduling meetings/conferences. Exceeds expectations by building strong relationships with people at all levels of the organization including senior management, staff, and clients. Skills

• Maintaining Appointment Schedule & Calendars

• Planning & Scheduling Meetings/Conferences

• Making Travel Arrangements & Hotel Bookings

• Streamlining Processes & Maximizing Executives Time

• Reading, Researching, & Routing Correspondence

• Social Media Management & Support

• Customer Service & Task Management

• Supporting Multiple Clients, Personalities, & Deadlines

• Enhancing Client Effectiveness Through Strategic Support

• Building & Managing Long-Term Client Relationships

• Understanding the Nuance of Individual Client Needs

• Excellent Verbal & Written Communication

Technical Skills

Microsoft Office, Word, Access, Excel, PowerPoint, Publisher, Outlook, Teams, Microsoft Edge, XP, Windows 10, Windows 365, Concur, Citrix, Avaya

Professional Experience

Customer Care Representative/Pottery Barn Furniture Specialist/Call Center/Remote 10/2020 to Current Williams Sonoma – San Francisco, CA

• Taking a consultative approach to finding solutions to customer needs and resolving complaints through active listening.

• Using multiple tools and systems such as billing systems, knowledge base, and technical tools to assist with resolutions.

• Improving customer satisfaction and retention opportunities using updated knowledge of products/services.

• Following established escalation procedures to expedite prompt resolution of customer issues and service disruptions.

• Demonstrating functional skills in communicating and explaining basic account information to assigned customers.

• Providing exemplary customer service to both internal and external clients to meet brand standards and goals.

• Initiating and closing sales accounts using the various direct and indirect marketing approaches set by the company.

• Consistently being recognized for outstanding customer service, including receiving multiple awards. Owner/Transportation Manager 01/2019 to 12/2022

Front Line Express – Greensboro, NC

• Cultivated a network of partnerships with carriers in the shipping industry to further business objectives and meet goals.

• Established business operations, provided quality transportation services, and implemented company budgets/expenses.

• Maintained fuel reports and organized insurance, mileage, overhead costs, billing, and maintenance expense reports.

• Oversaw vendor negotiations, financial reviews, website development, bookkeeping, and customer service initiatives.

• Effectively ensured compliance with established city, state, and federal guidelines to maintain operational status.

• Managed accounts payable/receivable departments and reviewed specific account inconsistencies in financial reports.

• Maximized productivity by developing an atmosphere of open communication, awareness, and constant improvement. Executive Administrative Assistant/Aircraft Maintenance & Repair 10/2016 to 02/2019 HAECO Americas – Greensboro, NC

• Efficiently maintained/processed expense reports, financial records, and confidential files for assigned staff members.

• Spearheaded the sorting/filing procedures for all important documents to ensure an organized and clean environment.

• Effectively answered all incoming calls, forwarded messages, and confirmed scheduled appointments when necessary.

• Maintained office logs including office mail log of incoming/outgoing correspondence requiring signature approval.

• Composed, prepared, edited, or distributed correspondence and other department documents to the relevant contacts.

• Planned/executed various company events, monthly luncheons, functional meetings, and all presentation development.

• Continuously provided administrative support, assisted with project development, and tracked all budgets and schedules. Executive Assistant/International Adhesive Manufacturer 01/2014 to 10//2016 Jowat Corporation – High Point, NC

• Strategically ensured employee safety training requirement records were filed and uploaded into the company databases.

• Designed all procedures to increase the efficiency of all administrative duties including filing and organizing records.

• Continuously delivered high-quality customer service via email, phone, or in person to ensure a high level of service.

• Interacted with staff, internal departments, and customers to resolve customer service issues and improve processes.

• Proactively maintained positive working relationships with other members and supported teams to reach common goals.

• Managed large projects along with collaborating with cross-functional teams to establish organizational strategies.

• Worked with all levels of management to ensure that appropriate processes/controls were established and documented. Executive Assistant/Financial Investment Corporation 08/2005 to 07/2013 Loews Corporation – New York, NY

• Served as the Executive Assistant to the Vice President, Senior Vice President of Corporate Development, and the Principal/Manager of Tisch Financial Management Group.

• Assisted the Principal/Manager with special projects and calendar management including teleconferences and meetings.

• Planned and executed weekly/monthly teleconferences and video conferences with subsidiaries and Board of Directors.

• Organized domestic and international travel arrangements including car services, hotel arrangements, and visa applications.

• Developed and completed all business correspondence as well as expense reports for travel and business meetings.

• Oversaw highly confidential and sensitive information and processed medical insurance claims.

• Efficiently developed monthly and annual reports, spreadsheets, and presentations. Additional Work History

Executive Administrative Assistant, Contract Assignment – Prime Personnel Resources, Inc – 01/2016 to 12/2016 Administrative Assistant/Global Pharmaceutical Company – Atlanta Pharma – 10/2002 to 08/2005 Senior Administrative Assistant/Pharmaceutical Company – Schering-Plough Corporation – 08/1995 to 10/2002 Certifications

• Certification in Human Resource Management – Union County College

• Personal Computer Application Certification – The Chubb Institute

• Business Writing Certification – Kean University

• Certificate in Professional Development Training in an Administrative Assistant Program – Kean University Education

Guilford Technical Community College – Human Services/Substance Abuse Degree – in progress

Contact this candidate