Executive Assistant Customer Service
Resume:
TAKINA T MCNEILL
CONTACT
PROFESSIONAL PROFILE
Woodbridge, VA22191
240-***-**** **********@*****.***
A highly skilled Program Administrator and Executive Assistant with over a decade of experience in managing executive-level administrative duties, financial reporting, security protocols, and program support. Adept at managing complex schedules, supporting high-level executives, and ensuring compliance with corporate and governmental standards. Possess strong skills in financial administration, travel coordination, and project management.
SUMMARY OF SKILLS
Scheduling:
oFacilitated the onboarding process for new employees by scheduling training sessions, addressing inquiries, and processing necessary paperwork.
Process Improvement:
oLed the implementation of a new travel system, enhancing cost-effectiveness and streamlining service delivery.
Customer Service:
oManaged customer interactions with a focus on identifying needs, building trust, resolving complex issues, and optimizing efficiency.
Administration:
oExecuted a variety of administrative tasks including filing, creating and maintaining spreadsheets, faxing reports, photocopying materials, and scanning documents for departmental use.
Training:
oDelivered comprehensive training to staff on office systems, databases, and procedures, resulting in reduced errors and improved performance.
PROFESSIONAL PROFILE
Task Management Advisor (Security) Peraton, McLean, VA May 2020 – Present
Manage responses to data requests and accreditation updates for corporate and customer programs.
Track corporate action requests and maintain accurate, up-to-date records for all ongoing operations.
Process and review privileged access requests, ensuring compliance with security policies.
Create and maintain databases and spreadsheets for tracking sensitive information.
Oversee management of COMSEC equipment in adherence to security protocols.
Regularly review and update Standard Operating Procedures (SOPs) for alignment with security regulations.
Develop and document the standardized enterprise process for managing privileged users.
Educate privileged users on risks and responsibilities associated with privileged access.
Coordinate and submit medical waiver requests on the behalf of officers, obtaining necessary approvals to enable them to bring required medical devices into government facilities.
Submit Evidence Documentation into the client's database.
Assist with initiating system decommissioning process.
Prepare comprehensive documentation to demonstrate compliance with accreditation standards, including policies, procedures, and evidence of quality practices.
Monitor and maintain adherence to accreditation standards across all system operations, identifying potential areas of non-compliance, and implementing corrective actions
Executive Assistant/Front Office, Peraton, McLean, VA Nov 2016 – May 2020
Effectively and professionally manage information that is sensitive, intricate, and confidential in nature.
Develop briefing materials for both internal and external gatherings and MUST possess advanced skills in Microsoft Office applications.
Organize and oversee the executive's complicated schedule, demonstrating sound judgment, professionalism, and tact.
Plan programs, events, and conferences by selecting venues and caterers, disseminating information or invitations, arranging travel, coordinating speakers, and managing the event budget.
Arrange and coordinate extensive travel, speaking engagements, conference calls, and team meetings.
Prioritize and oversee information entering and leaving the executives' offices – distribute information appropriately, document it, and share it with relevant staff, external parties, and organizations.
Draft and revise correspondence as permitted, coordinate follow-up and outreach to key individuals and organizations.
Monitor all forms of communication (email/mail/phone), direct them to the appropriate staff member for action, answer and route phone calls, relay decisions and instructions, and respond to inquiries to assist the executive in resolving routine issues.
Stay informed about corporate policies, systems, organizational history, objectives, philosophies, and mission.
Take minutes during meetings, draft and prepare confidential correspondence, reports, and other complex documents.
Supervise special events, assist in the planning of staff meetings and office celebrations.
Intelligence Security Monitor (Part-Time) Amentum, Falls Church, VA October 2019 – Present
Contribute to the safety and security of the work environment.
Provide detailed incident reports and verbal briefings as required by security personnel.
Oversee personnel activities in secure environments, ensuring proper security adherence.
Maintain confidentiality and handle sensitive information.
Program Administrator/Financial Administrator Raytheon, Springfield, VA September – November 2016
Acted as Raytheon’s secondary representative to the U.S. Government, supporting deployment of contract staff.
Managed financial data collection for reports and deliverables, tracking project expenses and deployments.
Developed deployment schedules and coordinated with security for program briefings and clearance upgrades.
Created Memorandums of Understanding and processed payroll adjustments for employee premiums and special pay.
Coordinated logistics for staffing, travel, training, and credentialing; prepared detailed monthly financial reports.
Assisted the Contractor Program Manager and developed bi-weekly training programs.
Executive Assistant/HR General Dynamics, McLean, VA January 2016 – September 2016
Primary liaison between Senior Executives and internal/external stakeholders, handling confidential and high-priority tasks.
Managed complex schedules, coordinated meetings, and handled travel arrangements.
Drafted non-routine correspondence, prepared background information, and summarized key correspondence for executives.
Maintained records, coordinated responses to incoming emails, and tracked action items requiring follow-up.
Assisted in handling HR-related issues and managed office resources, including supplies and logistics.
Principal Administrator/Lead Raytheon McLean, VA September 2005 – January 2015
Managed international travel logistics, ensuring compliance with government policies and procedures.
Developed and maintained detailed travel records, conducted passport/visa checks, and processed travel electronic country clearances.
Created and maintained Standard Operating Procedures (SOPs) for travel and document management.
Assisted staff in travel-related tasks, managed calendars, and organized symposiums and events.
Provided data searches, created reports, and maintained office databases for accurate record-keeping.
Conducted process improvement initiatives, provided guidance to new staff, and managed customer
Logistics/Verizon McLean, VA January 2002– January 2003
Gathered and analyzed logistics data to assess each step in the supply chain
Kept tabs on the product flow process from materials acquisition to final delivery
Updating databases with logistics data
Developed, evaluated and reviewed logistics policies, procedures and plans
Overseeing warehouses to ensure that products are received, stored and shipped safely and efficiently
Researched supply chain issues to identify potential problems and preemptively address them
Stayed up to date on the latest innovations in logistics and what competitors are implementing
Addressed routine and unexpected disruptions in the supply chain to keep products moving
EDUCATION
2002-2005
Strayer University –
Non-Degree: Computer Information Systems
Alexandria,
VA,
USA
CERTIFICATIONS
DCJS Certified
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