Customer Service Financial Aid
Resume:
LORRI A. MCKIM
**** * ** **** ● BUCHANAN DAM, TX 78609
**********@*****.***
OBJECTIVE
Obtain a challenging administrative position that will utilize my positive, compassionate, and detail-oriented disposition. SKILLS/TRAINING
• Computer Experience – Internet Applications, Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks, Oracle Student System, SCT Banner 8.7, X-Tender, Word Perfect, Medic 7.0, AS400, Vantive, RTS, EMR, BMC, Workday, E- Meds, Cornerstone, Yardi and Smartcare.
• Extensive background in administration and customer service.
• History of providing excellent customer service in confidential environments with fast paced, rapidly changing atmospheres.
• Able to work independently or with team members toward the resolution of tasks and goals while providing excellent customer service.
• Learn and apply new information and responsibilities quickly and proficiently with minimal supervision and/or training.
• Organizational Development Coursework – Delegating for Results, Understanding Yourself and Others, Speaking Effectively to One or One Thousand, Communicating Non-Defensively.
• MSFAA – Financial Aid 101 Certificate of Completion for five-week workshop.
• NASFAA – Certificate of Completion for FA 101: Overview of the Student Financial Aid Programs, FA 102: The Application Process and FA 103: Cost of Attendance.
EMPLOYMENT HISTORY
Housekeeper/Personal Care Giver – Horseshoe Bay, TX 02/2025 - Present Contract Posititon
• Prepare Meals
• Help with Getting Dressed/Showering
• All aspects of housekeeping such as laundry, making beds, dusting, mopping and whatever needs to be cleaned.
• Run errands
• Personal appointments
• Grocery Shopping
Uber Driver – Lansing, MI and Austin, TX 07/2023 – 01/2025 Driver/Operator
• Transport individuals throughout the Lansing and Austin areas.
• Provide excellent customer service to all passengers.
• Maintain and inspect vehicle for cleanliness and safety. Community Mental Health – Lansing, MI 02/2022 – 06/2023 Clinical Secretary
• Check in patients for Autistic therapy.
• Update patient records and Medicaid information via Smartcare software.
• Take minutes for several different meetings and distribute them to Psychologists.
• Check credentials for Behavioral Technicians.
• Answer phones and respond to inquiries from emails.
• Prepare all packets needed for new patients and therapists.
• File electronic medical records.
• Plan holiday parties and catering for events in the office.
• Prepare prescriptions for Physician’s signature and send via fax, email, or regular mail. Massman Trucking – Okemos, MI 07/2021 – 02/2022
Contracted Mail Delivery Driver for U.S. Postal Service
• Sort mail to identify which Post Office it should be delivered to.
• Drive 24’ box truck to deliver mail to Post Offices throughout central Michigan.
• Bring back register bags and empty equipment to U.S. Post Office.
• Fuel up trucks and do daily reporting of mileage. TIC International Corporation – Lansing, MI 11/2020 – 04/2021 Eligibility Coordinator & Claims Examiner
• Answer phone calls from Local Unions, providers, and participants regarding eligibility/claims/benefits.
• Enter and balance incoming self payments daily.
• Process Loss of Time and Disability benefits for Local Union members.
• Process payment or rejection of medical, dental and vision claims submitted by Local Unions.
• Enter eligibility and dependent information into BCBSM, VSP, Delta Dental, Aetna, Guardian, etc. as required.
• Maintain strict confidentiality of participant information.
• Assist in mass mailings as directed by Management. Burnet County – Marble Falls, TX 07/2019 – 06/2020 Deputy Tax Clerk, Tax Assessor/Collector
• Process documents for state registration, filling out the proper paperwork and ensuring that tax and title documents are also filled out completely.
• Collect, count, and disburse money, do basic bookkeeping, and complete a variety of banking transactions ensuring that adequate change is kept in cash drawer to conduct business and balance cash drawer at the end of the day.
• Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information and address complaints.
• Answer telephones, direct calls and take messages.
• Compile, copy, sort, and file records of the office.
• Operate office machines such as computers, phone systems, copiers, scanners, fax machines and calculators.
• Maintain and update filing, inventory, mailing and database systems either manually or using a computer.
• Open, sort and route incoming mail, answer correspondence and prepare outgoing mail.
• Process and prepare documents such as government forms, letters, memos, billings, and reports. The Bureau of Economic Geology/University of Texas at Austin – Austin, TX 08/2017 – 06/2019 Administrative Assistant
• Coordinate Friday Seminars for Researchers.
• Assist with travel arrangements and reserving company vehicles.
• Order office supplies and go pick up with company vehicle and stock supply closet.
• Create and update all organization charts and floor plans for the company intranet.
• Update Excel spreadsheets for all on boarding and separating employees, visitors, students for all semesters.
• Reconcile monthly Avis’s rental car bills for accounting department.
• Add and delete employees to the copiers system and assist employees with copier issues.
• Maintain calendars for vehicles, main campus parking passes and laser pointers.
• Sign, receive and notify staff of incoming packages and process all outgoing shipments.
• Host meetings and events to include setting up of coffee and lunches and clean up.
• Greet visitors and answer phones at the front desk to direct students and visitors to departments of interest.
• Assist in the Recruiting process of researchers, scientists, and staff. Self Employed – Burnet, TX 01/2011 – 08/2017
Housekeeping & Maintenance Associate
• Provide residential cleaning services to the local community.
• Maintenance of property to include lawn mowing and weed eating.
• Run errands and grocery shopping.
• Offer laundering services.
Lansing Community College – Lansing, MI 01/2006 – 06/2010 Alternative Loan Coordinator & Eligibility Analyst
• Reconcile state and institutional scholarship monies based on fund rules and regulations.
• Award and manage tuition and fee scholarships on student accounts.
• Administrate Alternative Loan Program by ensuring compliance with federal regulations and alternative lender policies.
• Provide Financial Aid customer service to students in person, via telephone, email and/or presentations.
• Calculate and process Federal Direct Loans and Return of Title IV funds on Banner 8.7 student system.
• Supervise the work of area student employees, direct day-to-day functions, and train in processes/procedures.
• Input large amounts of data entry into Banner 8.7 student system daily.
• Help with the interviewing process of hiring new student employees.
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