Customer Service Data Entry

KARLA E. MARMOL

**** * ***** **, ********, CA ***01 C: 323-***-**** **************@*****.*** SUMMARY

I am dedicated to significantly increasing bottom-line revenue while consistently providing outstanding customer service that exceeds expectations. My expertise in MS Word, Excel, and PowerPoint allows me to create compelling presentations and analyze data effectively. I have a strong track record of identifying problems and implementing solutions quickly, ensuring minimal disruption to operations. My approach is characterized by professionalism and patience, which helps me maintain positive relationships with clients and colleagues alike. I possess a deep desire to learn and grow, and I proactively seek new challenges that will enable me to expand my skill set and make a meaningful impact.

HIGHLIGHTS

Avaya Systems Manager

Avaya Site Administration Programmer

RREEF Maintenance & Organization Project

Invoices Management (AT&T, Verizon, Avaya, etc.)

Covid-19 iPad Rollout Project

American Messaging Pager system

Database Management

Critical Thinker

Creative Problem solver

Microsoft Office

Microsoft Excel

PowerPoint

WordPress

QuickBooks

Microsoft Windows

EMR Software

iOS

Data Entry (75 WPM)

Multi-tasker

Persistent and determined

LANGUAGES

Spanish - Native

English - Professional

EXPERIENCE

2023 to Current Telecommunications Technician/Telecommunications Torrance Memorial Medical Center --- Torrance, CA

• Designs, plans and organizes the installation, modification, testing, repair and maintenance of telecommunications systems and associated equipment.

• Installs and makes change in telephone service.

• Installs cable, connectors, blocks, etc, to insure a complete working system.

• Installs modems, faxes and computer lines.

• Performs installations of telecommunications servers, manages associated equipment and works with carriers to troubleshoot solutions and identify cost savings efficiencies.

• Performs all adds, moves and changes.

• Manages and monitors moves, adds, and changes on telecommunications servers and associated equipment and other duties as assigned by management.

• Maintains inventory and status on all telecommunications equipment including spare inventory for patient room and Medical Center phones.

• Notifies Supervisor when repair stock is low.

• Ensures that the system works at all times, responds to emergency calls to keep it functioning, and notifies the supervisor of any and all abnormalities.

• Notifies Supervisor of all alarms.

2020 to 2023 Project Support Analyst/Telecommunications Torrance Memorial Medical Center --- Torrance, CA

• Participates in project planning meetings, captures meeting minutes and follow up items.

• Works with project leads / managers to capture updates for project tracking spreadsheet.

• Schedules project meetings, coordinates or prepares presentations.

• Participates in testing and deployment activities where required.

• Receives invoices, confirms they can be paid and prepares them for processing.

• Assists with the development of processes and standard operating procedures.

• Monitors, reports and coordinates projects.

• Tracks contract renewals and organizes inventory. 2019 to 2021 Per-Diem Operator/Telecommunications

Torrance Memorial Medical Center --- Torrance, CA

• Operates switchboard and routes incoming calls to appropriate departments.

• Places out-of-state and international calls; schedules and coordinates conference calls as required.

• Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.

• Collects and verifies campus directory information, to include telephone numbers, addresses, etc.

• Performs data entry into a computerized database for inclusion in the campus directory.

• Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.

• Performs various clerical duties as required, including logging and routing incoming mail, light typing, and preparation of outgoing mail.

• Performs miscellaneous job-related duties as assigned. 2017 to 2019 Biohazard Technician

Medical Waste Services — Paramount, CA

• Potential to work with material which contains hazardous material.

• Properly inspect, segregated, and consolidate all waste stored on site.

• Providing container management for all associated waste streams on site.

• Perform inventories and maintain records of facility supplies and stored drums.

• Manage “empty” containers.

• Perform routine cleanout of small hazardous-waste clarifiers.

• Quality Control Check and sort bins according to the retail contract. 2016 to 2017 Medical Assistant

Grand Medical Associates — Los Angeles, CA

• Record manages and update patient information and medical histories in accordance with HIPAA regulations.

• Handle phone systems and appointment electronic calendars.

• Mastered bookkeeping software for long-term expediter tracking.

• Mastered online (portals) authorization requests with health insurances.

• Maintain company database with record of all key memos sent, organized by project and manager. 2014 to 2016 Team Trainer

Taco Bell — Crenshaw, CA

• Technical skills (cooking, cashiering)

• Customer service skills (selling, problem solving)

• Social skills (communication, working with others)

• Business knowledge (inventory, store operations)

• Organization and planning (time management)

• Responsibility (supervising, training new staff) EDUCATION

• Bachelors of Science, Information Technology

Western Governors University — 2024 to Current

• Associates in Science, Information Systems Analyst Cerritos College — 2018 to 2023

*Graduated with Honors

• Monitor Technician Certification

School of Health and Science — 2017 to 2017

• Medical Assistant Diploma

UEI College — 2015 to 2016

*Graduated with Honors

• High School Diploma

Manual Arts High School — 2010 to 2014

*Graduated with Honors

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