Real Estate Customer Service

Ashton S. Johnson

206-***-**** *********@******.***

Qualifications & Skills

• Self-directed and innovative thinker with a knack for developing creative solutions to complex problems.

• Experience leading with race and applying a race and social justice lens to City operations.

• Quick to learn and navigate systems: Accela, PeopleSoft, HRIS, EV5, SLIM, iNovah

(STORM), MARS, NEOGOV, Motorola Solutions.

• Proficient in Microsoft Office: Word, PowerPoint, Outlook, Teams, SharePoint, and Excel.

• Adaptable to changing work environments and shifting priorities.

• Excellent communication, interpersonal, and time management skills.

• Reliable, punctual, and flexible team player with a strong work ethic.

• Tactful in handling sensitive situations with diplomacy.

• Skilled in building strong internal and external relationships.

• Committed to high customer service standards.

Professional Experience

Licensed Realtor Assistant Mattice Real Estate Group Seattle, WA January 2022 – December 2024

• Provided administrative and transactional support for residential listings and purchases.

• Prepared and managed contracts, disclosures, and listing documents.

• Coordinated showings, inspections, and open houses.

• Maintained MLS listings and created marketing materials.

• Ensured compliance with WA State real estate regulations.

• Liaised with clients, lenders, escrow agents, and inspectors.

• Delivered exceptional client service throughout transactions. Treasury Specialist City of Seattle – Treasury Services Division Seattle, WA July 2013 – December 2024

• Educated staff on treasury code requirements and policy compliance.

• Managed employee ORCA transit benefit program in EV5 and HRIS.

• Audited and reconciled financial transactions using STORM and PeopleSoft.

• Handled customer inquiries and resolved account discrepancies.

• Processed A/P vouchers and conducted cashier operations.

• Ensured PCI compliance and cash handling procedures.

• Collaborated across departments for process improvements. OOC Manager 1 – Lumen Field Mass Vaccination Site City of Seattle Seattle, WA March 2021 – June 2021

• Managed 250 staff members during high-volume COVID-19 vaccination efforts.

• Created schedules and workflow charts to cover 12-hour shifts.

• Handled escalated customer issues with professionalism.

• Led training and mentoring for ongoing staff development.

• Supported diversity, equity, and inclusion in daily operations. Customer Service Representative City of Seattle – Finance and Administrative Services Seattle, WA April 2008 – July 2013

• Processed utility payments, cable returns, and passport applications.

• Delivered exceptional service in-person and by phone.

• Maintained daily financial audits and completed bank deposits.

• Educated citizens about city services and programs.

• Opened/closed office as key holder; ensured daily operations. Education

WA State Real Estate License Certificate – Rockwell Institute, 2021 Associates Degree in Business – South Seattle College, 2019 Certificate of Completion: Cosmetology – Seattle Vocational Institute, 2008 High School Diploma – Rainier Beach High School, 2004

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