Customer Service Business Operations

SHERYL MCCAULEY

*** ********* **** **, ****** Park, NC 28544

Phone: 910-***-****

Email: ********@*****.***

Ability Summary

Hardworking and reliable professional, focused on going above and beyond to support team and serve customers. Trained and educated in multi-skills and offering top-notch customer service. Motivated to continue to learn and grow professionally.

Skills

· Highly developed interpersonal skills

· Office coordination

· Management of complex business operations

· Understanding of business plans

· Ability to multi-task in a fast-paced work environment

· Proficient in technology operations

Employment History

01/2022 - Current

Owner, General and Operations Managers

SHERYL'S CANDY APPLE CREATIONS, Jacksonville, NC

·Managing and operating the storefront.

·Managed employees and weekly schedules.

·Managed tax preparation and payroll.

·Greet and welcome new customers daily in a polite and courteous manner.

·Managed complex business concerns for taxation and financial oversight to sustain profitability.

·Created detailed business plan to prepare operational structures, lay out funding sources and organize personnel hiring strategies.

·Networked across region to increase brand visibility and develop new sources for company pipeline.

·Innovated new industry ideas to enhance business revenue and fill market gaps.

·Prepared marketing strategies to target key consumers and increase customer base.

·Set forward-thinking policies to meet business needs and boost team success.

·Increased employee job satisfaction with hands-on, motivational approach.

01/2010 - 11/2021

Instructional Paraprofessional, Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education

DODEA, Camp Lejeune, NC

·Served as a teachers assistant to aid students with learning and growth.

·Planned and prepared various teaching aids, including charts and graphs.

·Served as a substitute teacher in the absence of the classroom teacher.

·Monitored classrooms during examinations and responded to student requests and queries.

·Participated in parent-teacher conferences regarding students' progress or problems.

·Taught students social skills through games, discussions and behavior corrections.

·Organized and labeled materials and displayed students' work in manner appropriate for eye levels and perceptual skills.

·Provided assistive devices and supportive technology for students with special needs.

·Attended to care of students, including special needs individuals.

·Supported safe, well-organized, and engaging classroom conducive to productive learning environment.

·Checked, evaluated and graded tests, homework and other student assignments.

·Reinforced classroom rules, maintaining order and supervising student behavior.

07/2009 - 12/2009

Office Automation Clerk, Office Clerks, General

HADNOT POINT CDC, Camp Lejeune, NC

·Responsible for providing efficient clerical support to the front office staff

·Greeting and providing excellent customer service while scheduling new and future appointments.

·Provided clerical and accounting duties for the department.

·Made timely changes and updated schedules via central scheduling system.

·Updated and maintained office calendars, schedules and agendas to keep staff on track.

·Answered various scheduling inquiries from patients or clients via telephone or email.

·Sent out scheduled appointment reminders to patients or clients via telephone or email.

·Organized office workflow by reading and routing correspondence, collecting customer or patient information, and managing assignments.

·Called patients or clients to set up appointments and determine availability.

·Maintained customer or patient confidence and protected operations by keeping information confidential

06/2007 - 04/2009

Scheduling Coordinator, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Onslow Memorial Hospital, Jacksonville, NC

·Coordinated and scheduled appointments for patients.

·Ensured efficient use of resources and adherence to schedules.

·Handled paperwork from initial patient visits through discharge, ensuring all documentation was complete and accurate.

·Facilitated communication between patients, therapists, and other healthcare professionals.

·Managed incoming calls, directing them to the appropriate department and staff.

·Organized, ordered, and inventoried office supplies.

·Emailed, copied, and faxed documents as required following HIPPA guidelines.

Education History

06/2007

Business Administration

Associate’s degree

Strayer University, NC

World Class Customer Service Course 2004

Typing Class.50WPM

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