Customer Service Front Desk

Shakesha Wray

Career Objective

A focused, highly motivated, and dedicated professional that takes pride in assisting others in reaching their goals. Exceptional attention to detail and organized individual currently seeking employment within your company. Innovative and energetic team player and relationship builder with excellent interpersonal skills. Exemplify exceptional time management, critical thinking, decision making, and problem-solving abilities—results-oriented professional with strong oral/written communication and organizational skills. Education

Certificate Courses

• Port Maria V.T.C – Front Desk Level 2, St. Mary, Jamaica – September 2009 through August 2010

• Team Jamaica, Sandals Dunns River, Ocho Rios, Jamaica High School Diploma

• St Ann's Bay High School, St. Ann, Jamaica (Graduated, Diploma)

• Front Office (CXC) Grade 3

• Principle of Business (CXC) Grade 3

• Principle of Accounts (CXC) Grade 3

• Food and Nutrition (CXC) Grade 2

Professional Experience

Hostess – Ocean Coral Spring All-Inclusive Resort

Mountain Spring Bay, Trelawny St, Jamaica - Employed: March 2022 to Present

• Courteously greet and escort guests to tables and assist in seating, ensuring the resort's service standards.

• Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times.

• Assist management with checking the quality level of service.

• Take reservations and maintain reservation book and professional phone ethics.

• Assist in monitoring the guests' needs and all phases of the operation. Customer Service Agent – ibex Limited

Lot 5 Greenwith Park, Drax Hall, St Ann – Employed: October 2020 through December 2021

• Resolved customer complaints via telephone and email

• Used telephones to reach out to customers and verify account information.

• Greeted customers warmly and ascertained problems or reasons for calling.

• Canceled or upgraded accounts.

Mammee Bay St Ann’s Bay P.O

Email: ************@*****.***

Tel: 876-***-****

Shakesha Wray

Page 2

• Assisted with refunds or exchanges.

• Advised on company information.

• Suggested solutions when a product has malfunctioned.

• Attempted to persuade the customer to reconsider cancellations.

• Closed out or open call records.

• Compiled reports on overall customer satisfaction.

• Worked with the customer service manager to ensure proper customer service was being delivered. Cashier – Boots Supermarket

Greenwich Park, Drax Hall, St Ann - Employed: November 2019 through October 2020

• Provided a positive customer experience with honest, friendly, and courteous service.

• Processed sales transactions on a cash register by scanning items, itemizing, and totaling customer's purchases.

• Resolved customer issues and answered questions.

• Bagged purchases.

• Itemized and totaled purchases by recording prices and departments and operating a cash register.

• Entered price changes by referring to price sheets and special sale bulletins.

• Collected payments by accepting cash or charge payments from customers and made the change for cash customers.

• Verified credit acceptance by reviewing and recording driver's license numbers and operating credit card authorization systems.

• Balanced cash drawer by counting cash at the beginning and end of the work shift.

• Provided pricing information by answering questions.

• Maintained checkout operations by following policies and procedures and reporting needed changes.

• Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

• Contributed to team effort by accomplishing related results. Waitress / Bartender – Bahia Principe Grand

Runaway Bay St. Ann's Bay P.O., St. Ann, Jamaica - Employed: November 2013 through March 2018

• Prepared alcohol or non-alcohol beverages for bar and restaurant patrons.

• Interacted with customers, took orders, and served snacks and drinks.

• Assessed customers' needs and preferences and made recommendations.

• Mixed ingredients to prepare cocktails.

• Planned and presented bar menu.

• Restocked and replenished bar inventory and supplies.

• Stayed guest focused and nurtured an excellent guest experience.

• Complied with all food and beverage regulations.

• Fulfulledcustomer orders and delivered food and beverages.

• Provided excellent wait service to ensure satisfaction. Front Desk Agent- (6 weeks Promotion) – Bahia Principe Grand Runaway Bay St. Ann's Bay P.O., St. Ann, Jamaica

• Register & process VIP- Golden Member guest and their assigned rooms.

• Accommodate VIP- Golden Member guest requests.

• Communicate with hotel staff on the status of guest rooms.

• Up-Sell guest rooms and promote hotel services.

• Maintain a clean and neat front desk area.

Skills

• Computer Literacy (Microsoft Office - Word, PowerPoint, and Excel)

• Professionalism (Conscientious, enterprising, highly organized, dedicated, and committed to professionalism.)

• Communications Skills (Listening, verbal, written).

• Analytical/Research Skills.

(Ability to research, analyze and troubleshoot situations to secure solutions.)

• Flexible/Adaptable and able to Manage Multiple Priorities (Willing to learn, accept responsibility, and work with flexibility and multi-tasking.)

• Strong work ethic (Dependable, responsible contributor committed to excellence and success.)

• Time management (Able to report to work and handle the task at hand promptly.)

• Adaptable (Deals with openness to new ideas and concepts, working independently or as part of a team, and carrying out multiple tasks or projects.)

• Positive Attitude/Motivated/Passionate (Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.)

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