Customer Service Project Management

ISABELLA SILVA

North Carolina

704-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. SKILLS

Appointment Scheduling

Office Administration

Data Entry

Call Management

Paperwork Processing

Customer Service

Administrative Support

Document Management

Project Management

Clear oral/written communication

WORK HISTORY

11/2022 to Current Patient Services Coordinator

Wake Forest Baptist Atrium Health – Winston-Salem, NC Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments. Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.

Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Verified patient's insurance eligibility and benefits coverage. 03/2022 to 08/2022 Office Administration Specialist Costner Law Office – Charlotte, NC

Tracked office supplies and restocked low items to keep team members on-task and productive.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Monitored and oversaw general cleaning of office in line with company cleanliness standards.

Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

04/2021 to 03/2022 Sales Representative

Hendrick Automotive Group – Charlotte, NC

Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Completed registration paperwork and sales documentation. 01/2016 to 04/2021 Server

Harrisburg Family House Restaurant – Harrisburg, NC Worked with POS system to place orders, manage bills, and handle complimentary items.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Explained menu items and suggested appropriate options for food allergy concerns.

12/2013 to 12/2015 Pharmacy Technician

Harris Teeter – Mint Hill, NC

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. EDUCATION

12/2016 Associate of Arts: Fine Arts

Central Piedmont Community College - Charlotte, NC

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