Customer Service Representative

Telisha Quallis

Phone: 347-***-**** E-Mail: **********@*****.***

CUSTOMER SERVICE & ADMINISTRATIVE PROFESSIONAL

Professional customer service representative with years of mentorship in gaining experience that has attributed to resolving complex inquiries of clients. Skilled at problem solving and conflict resolution with the ability to work as a team player or independently. Adept at handling confidential and sensitive information.

WORK HISTORY

Brooklyn Jeep/SMG Automotive Holdings LLC 01/2023 – 10/2024 Automotive Title Clerk Biller

Knowledge of the DMV/Verify for following up with lien releases and title research. Responsible for processing all DMV paperwork for NYS and out of state verifications. Proficient in Reynolds system in processing application approval. Coordinating record keeping and stock of used and new titles. Koeppel Nissan/Subaru, Queens, NY 02/2020 – 11/2022 Automotive Title Clerk Biller

Knowledge of the DMV/Verify for following up with lien releases and title research. Responsible for processing all DMV paperwork for NYS and out of state verifications. Proficient in CDK and CRM system in processing application approval. Coordinating record keeping and stock of used and new titles. Front Desk Manager

Responsible for coordinating and managing showroom inquiries. Assisted fellow colleagues with contracts, scheduling and confirming appointments for clients. Coordinated record keeping of applications submitted for approving new deals. Assisted other departments with projects as needed. BRC Assessment Center, Brooklyn NY 05/2018- 02/2020 Craft Services Lead Cook

Meal prepping breakfast, lunch, and dinner dietary service for residents. Responsible for inventory for weekly meal preparation. Complied with nutrition and sanitation guidelines as per New York State. Responsible for proper and safe storage of food, maintain refrigerators, freezers, and other appliances. Noren International, LLC, New York, NY 09/2014 – 01/2017 Assistant Filing Representative.

Prepared official documents for consulting services for clients. Visited various government agencies regarding inquiries and submissions. Checked and maintained filings submitted to the Department of Buildings. Interacted with officials in public advocacy in furnishing documents for approval. New York & Company, Brooklyn, NY 05/2009 - 04/2020 Sales Associate / Cashier - Part Time Seasonal Employment Increased monthly sales goals by opening credit accounts. Responsible for all cashier duties such as processing sales, exchanges, and returns. Assisted with merchandise displays and maintaining a clean and safe sales floor. Aided customers with merchandise selections and customer service questions. SKILLS

Strong Writing & Communication

Outstanding Customer Service & Phone Skills

MS Office Suite

Alpha-numeric Data Entry

Time Management & Organization

EDUCATION &

CERTIFICATIONS

College of Staten Island, Staten Island, NY 09/2003-08/2005 Major: Liberal Arts - 60 Credits Completed

NYC Department of Health Mental Hygiene 05/2013

Food Protection License

*References Available Upon Request

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