Health Care Quality Specialist
Resume:
CONCORDIA OF BRIDGEVILLE
Nursing assistant
December 2023- present
memory care building
Assist residents with ADLS
preform housekeeping duties
November 2019- present
Aetna Medicare
WFH
Sr Quality specialist
Make sure that all out bound calls are adherent to all Medicare regulations
Train new hires to make out bound calls
Perform retraining a when needs and coach employees to be success when needed
March 2018-October 2019
Complete dental care
Martins Ferry Ohio
Amanda Millard
Made patient appointments
Completed prior authorizations with correct narratives
Verified insurance benefits
Reason for leaving: moved to better paying job
August 1, 2016 - January 25th, 2018
Huntleigh USA
545 E John Carpenter FWY STE 175
Irving, TX 75062
Supervisor- Ed Remmell 216-***-****
Station Manager
Pay Rate $ 17.00 starting
Current $17.50/ salary
I lead the Pittsburgh division at the Pittsburgh International Airport cleaning for Southwest airlines. I am in charge of staffing, payroll, billing, profit and loss reports, maintaining current training records, scheduling, and keeping our client, Southwest airlines happy. We are responsible for stripping and waxing the floor, carpet care, maintaining facilities, aircraft cleaning, making sure aircrafts interior was done on time, and to the customers satisfaction so it didn't cause any delays. Also my crew, myself included, is in charge of doing a security sweep before we closed the aircraft down. It didn't matter if I was already there for an eight hour shift, at my son’s football game or at an anniversary dinner. If I get a call about a situation that needed me there I went to handle it. I worked holidays, weekends, and my children’s birthday(s). Being an airport there was always change. This change could've been due to weather, breakdowns, and/or a disruptive passenger. This would force our turns and/or terminators to be late. If the weather was too bad at other airports they would send their terminating aircrafts to Pittsburgh and then we would clean and security sweep the extra aircraft. We always had terminated aircrafts hooked to gates that didn't have access to an open terminal. When it was time to clean them we took an elevator to the tarmac and walked, with our supplies, to our aircraft. It didn't matter if it was raining, snowing, sleeting, wind storm, or humid. We were expected to do a job and that’s just what we did. I am used to running a crew to follow a strict time limit and still maintaining the integrity of our work, and also being audited by several departments from Southwest and passing these audits for aircraft appearance. I have also received a commendation letter from the head of TSA at PIT saying that in her 18+ years in the FAA/TSA field she has never had a better experience auditing a crew than she has mine as we were very efficient and thorough.
Reason for leaving : Resigned position
September 2014 – August 1, 2016
RAS Services Inc.
9910 Monroe Dr
Dallas, TX 75220
Supervisor – Wade Randall 214-***-****
General Manager
Pay rate: I am salary but it works out to $14.50 an hour
I lead the Pittsburgh division at the Pittsburgh International Airport cleaning for Southwest airlines. I am in charge of staffing, payroll, waxing the floors, stripping the floors, carpet care, maintaining facilities, aircraft cleaning, making sure aircrafts interior was done on time, and to the customers satisfaction so it didn't cause any delays. Also my crew, myself included, is in charge of doing a security sweep before we closed the aircraft down. It didn't matter if I was already there for an eight hour shift, at my son’s football game or at an anniversary dinner. If I get a call about a situation that needed me there I went to handle it. I worked holidays, weekends, and my children’s birthday(s). Being an airport there was always change. This change could've been due to weather, breakdowns, and/or a disruptive passenger. This would force our turns and/or terminators to be late. If the weather was too bad at other airports they would send their terminating aircrafts to Pittsburgh and then we would clean and security sweep the extra aircraft. We always had terminated aircrafts hooked to gates that didn't have access to an open terminal. When it was time to clean them we took an elevator to the tarmac and walked, with our supplies, to our aircraft. It didn't matter if it was raining, snowing, sleeting, wind storm, or humid. We were expected to do a job and that’s just what we did. I am used to running a crew to follow a strict time limit and still maintaining the integrity of our work, and also being audited by several departments from Southwest and passing these audits. Southwest cooperate has made the comments that Pittsburgh station hasn’t looked this good in 10 years and that I take pride in my work.
Reason for leaving: Lost contract to Huntleigh, moved over with Huntleigh
October 2013-September 2014
Resident assistant
Wyngate Senior Living Community
100 Wyngate Dr.
Weirton, WV. 26062
Supervisor- Rachel Slacovich 304-***-****
Pay Rate: $7.25 hr
I was a resident assistant and In charge of the care of 30+ patients a night. This included personal care such as bathing, eating, cleaning rooms, laundry and incontinent care. I worked Holidays, doubles and picked up many shifts that were available. I also completed the necessary paperwork that needed to be done at the end of every shift.
Reason for leaving: Offered a better paying job.
August 2011- July 2013
RAS Services Inc.
9910 Monroe Dr.
Dallas Tx. 75220
Supervisor: Wade Randall 214-***-****
Pay Rate $8.25 - $10.00
Cleaner/ Assistant manager
I started out as an aircraft appearance cleaner for Southwest Airlines. Cleaning the aircraft as they terminated each night. We had to clean them to a specific standard that was audited every day. I then got moved to facilities cleaner and had to maintain the appearance of Southwest Ticket counters, gates, breakrooms etc. everyday. I had to work under a time limit and be able to keep the quality of my work at top notch. I was then promoted to assistant manager, and assisted with the hiring and write ups and auditing of the cleaning. Also making sure that our customer was happy with our job performance.
Reason For leaving: Maternity Leave
July 2010- February 2011
Private care giver
Stephanie Means
117 Ridgeland Dr.
Toronto, Ohio 43964
Manager: Stephanie Means
Pay Rate:$10.00
Manager: Stephanie Means 740-***-****
I was a caregiver in a private home to a patient with MS. My daily duties included, personal care, hygiene, med passing, catheter care, laundry, preparing meals and light housekeeping. Also completing and PT and OT that was required by his Dr. I also transported him to and from dr appointments and to different activities.
Reason for leaving: Got let go because I was pregnant
September 2009- July 2010
Resident Assistant
Wyngate Senior Living Community
100 Wyngate Dr.
Weirton, WV. 26062
Supervisor- Rachel Slacovich 304-***-****
Pay Rate: $7.25 hr
I was a resident assistant and In charge of the care of 30+ patients a night. This included personal care such as bathing, eating, cleaning rooms, laundry and incontinent care. I worked Holidays, doubles and picked up many shifts that were available. I also completed the necessary paperwork that needed to be done at the end of every shift.
Reason for leaving: Offered a better paying job.
July 2007- September 2009
In home care giver
Visiting Angels
409 E 2nd St
Salem Ohio 44460
Manager: Susan Frenger
Pay rate$ 8.25
Job duties included travelling to different clients homes. Taking care of their personal hygiene needs, cleaning, laundry and documenting all of this daily. I had up to 2-3 clients a day but eventually only had 1 per day as they specially requested me to be there only care giver.
Reason for Leaving. : Got married and moved out of state
Contact this candidate