Customer Service Food

Leilani Smith-Myers

669-***-**** ● ******@******.*** ● 8123 Magnolia Avenue, Apt 58, Riverside, CA, 92504 Professional Summary

● Dynamic and dedicated professional with extensive experience in customer service, food and beverage, and hospitality. Proven ability to enhance guest experiences through exceptional service, attention to detail, and a proactive approach to solving problems. Strong communicator, quick learner, and team player with a passion for creating memorable dining experiences. SKILLS

● Hardworking and quick learner

● Excellent communicator and friendly demeanor

● Strong teamwork and collaboration skills

● Multitasking and problem-solving under pressure

● Proficient in food service operations and bartending EXPERIENCE

Urban Putt, San Jose

Server & Bartender (February 2024 – December 2024)

● Greeted and ensured guest comfort, taking detailed orders to meet preferences.

● Crafted cocktails, mocktails, and batched drinks with precision.

● Maintained bar organization, prepared garnishes, and handled multi- tasking with ease.

● Promoted to bartender in October 2024 for outstanding service. Lazy Dog Restaurant, San Jose

Server (August 2023 – August 2024)

● Delivered personalized dining experiences, ensuring guest satisfaction.

● Anticipated guest needs and resolved issues efficiently.

● Cleared and reset tables to maintain a clean environment. 55 South, San Jose

Cocktail Waitress (June 2022 – October 2023)

● Provided impeccable service to ensure a comfortable and enjoyable guest experience.

● Delivered food and beverages with attention to detail and accuracy.

● Maintained cleanliness and resolved guest concerns effectively. BJ’s Restaurant and Brewhouse, San Jose

Server, Food Runner, Takeout (August 2019 – December 2021)

● Progressed through roles, mastering takeout, food running, and serving.

● Ensured orders were accurate, packaged appropriately, and delivered promptly.

● Collaborated with team members to optimize guest satisfaction. San Pedro Square Social, San Jose

Server (February 2022 – July 2022)

● Facilitated guest experiences by providing attentive service.

● Addressed customer concerns with professionalism and courtesy. Sammy G’s, San Jose

Food Service Worker (March 2019 – August 2019)

● Prepared menu items, handled food presentation, and managed cleaning duties.

● Operated the cashier, handling transactions efficiently. My Milkshake, San Jose

Shift Leader (May 2018 – January 2019)

● Managed store operations, including opening, closing, and maintaining cleanliness.

● Trained team members and ensured high-quality service. EDUCATION

San Jose State University

1 Washington Sq, San Jose, CA, 95192

● Seeking Bachelor’s Degree August 2017 – Present

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