Master's Degree in Public Administration from the University of Illino

Fayne Davis

Springfield, IL ***** 217-***-****

faynedavis612@gmail

Extensive experience working with people from diverse backgrounds and abilities Self-motivated, diligent, loyal, team-oriented, self-starter that follows through with projects Proven communication, interpersonal, multi-tasking and problem-solving skills Strategic thinker with an entrepreneurial spirit

Strong ability to analyze, synthesize, think critically, and research Excellent time-management, organizational and active listening skills Strong presentation abilities

Strong ability to be in the moment

Held five student leadership positions; one of three students Leadership Certification from Lincoln Land Community College

Two published articles in the Lincoln Land Review about homelessness and sexuality education Outstanding participation certificate in Student Government Inducted into "Who's Who" Among College Students

Computer proficiencies include: E-mail, Power-Point, and Microsoft Word: Intermediate skills with Excel, Access, MIP Fund Accounting and SPSS

Work Experience

State Fair Security

Illinois Department of Agriculture - Springfield, IL August 2024 to August 2024

Secured performers and crowds at main stage

secured Bud tent overnight

Problem-solved with authorities and law enforcement agents Assisted with planning of daily functions

Video Gaming Attendant

Lucy’s Gaming-Springfield, IL

November 2021 to October 2024

Welcoming guests

Cleaning and sanitizing all areas

Serving alcoholic beverages/food

Key holder both opening and closing

Troubleshooting machines

Cleaning Supervisor/Office Specialist

GroundWorks Maintenance Company - Springfield, IL

August 1996 to Present (part-time)

Typed workplace documents including, billing, checklists, and financial reports Created and maintained payroll hours, schedules, and business contacts Responded to emails, social media inquiries, and telephone calls Maintained paper files including, faxing, copying, scanning, and printing Monitored supply levels and ordered supplies as needed Led, trained and reviewed performance of employees in a business environment Performed cleaning, mopping, dusting, vacuuming, recycling, and garbage disposal responsibilities Performed stripping, waxing, and carpet cleaning responsibilities Stocked and tracked supplies for bathroom and kitchen arenas General Manager

Dew Chili Parlor - Springfield, IL February

2020 to August 2020

Managed a team of five employees

Successfully implemented new policies and procedures Successfully monitored and maintained budgets

Managed and trained new employees

Prepared payroll and ordered product

Monitored and secured game-room visitors using IGS guidelines Communicated effectively with delivery services

Server/Bartender

Dew Chili Parlor - Springfield, IL

September 2019 to February 2020

Served and prepared cocktails for guests

Took and prepared take-out orders for delivery services and customers Game room supervision and security

Closed registers and secure building for following day Prepared daily drawer totals, deposits, and food and labor cost factors State Fair Security

Illinois Department of Agriculture - Springfield, IL August 2019 to August 2019

Checked passes

secured Carnival campsites overnight

Problem-solved with authorities and law enforcement agents Assisted with volunteers to set-up and prepare tickets for sale Front Desk Receptionist Catholic

Charities - Springfield, IL March 2019 to

August 2019

Greet and welcome guests as soon as they arrive at the office Secured entry and exit of visiting clients

Direct visitors/clients to the appropriate personnel Answer, screen and forward incoming phone calls

Receive, sort and distribute daily incoming/outgoing mail/deliveries Perform other clerical receptionist duties such as filing, photocopying, scanning, labeling and faxing Used MIP Fund Accounting software to move regional budgets from excel to administrative program and enter deposits

Created contact list for all state regions to assist staff and those in need Revenue Collections Trainee

Illinois Department of Revenue - Springfield, IL June 2018 to October 2018

Completed six-week training period in taxpayer collection services Followed strict federal guidelines concerning confidentiality Contacted delinquent sales, withholding, motor vehicle, and personal taxpayers for filing and payment options Recorded and tracked each taxpayer in a log book

Followed through with demands and those that were able to make payments or file taxes via email, phone, fax, and scanning

Tracked and issued field receipt books for District Field Officers Demonstrated an ability to form close working relationships with colleagues and taxpayers in a high- pressure environment

Demonstrated an ability to multi-task while providing support to my supervisor Demonstrated an ability to learn and incorporate continuing education knowledge while employing strong communication skills

Little Brother Mentor (Support Volunteer)

Big Brothers Big Sisters - Springfield, IL July

2015 to March 2018

Made weekly contacts with "Little" to offer comfort, support, and direction in a challenging environment Focused on strengths of "Little" while employing new countless and positive experiences Provided comprehensive information regarding the "Little's" situation, conflict resolution, safety concerns, and improvements with compassion and while maintaining clear boundaries Successfully acclimated to the environment in a meaningful way to assist with education, interests, values, and abilities

Was consistent and seriously committed to positively impacting the life of my "Little" while employing active listening and a desire to bring all facets of "Little's" life in unison State Fair Security, Illinois Department of Agriculture - Springfield, IL August 2017 to August 2017

Secured gate eleven overnight entry

Checked passes

Checked livestock forms

Problem-solved with authorities and law enforcement agents Assisted with volunteers to set-up and prepare tickets for sale Study Skills/Writing Specialist University of

Illinois at Springfield - Springfield, IL August 2014 to January 2015

Assisted Undergraduate and Graduate students with writing and study skills techniques in a one-on- one and group setting

Created monthly flier's that announced topics to be presented to diverse groups of students Verified and scheduled appointments while working at the front desk Vocational Counselor, Illinois Department

Employment Security - Springfield, IL

April 2014 to October 2014

Motivational interviewing

Assisted a diverse population of clients with job search, resume preparation, email set up and follow through, and interview skills

Assisted clients with life skills when appropriate; focusing on his/her strengths Created informative print-outs to assist with direction and order of job searches Assisted with faxing and printing

Assisted with developing interests to increase confidence and employability Sales Experience:

Regional Vice President at AL Williams Investments Springfield, Il 8//89-6/94 Sold competitively priced term-life products to clients Learned company and competing policy benefits and weaknesses Extracted competing policies and developed strategies to compare/compete Set and maintained leads and appointments

Communicated effectively with colleagues and clients with compassion and knowledge Recruited, led and trained several key employees

Established weekly training to support new information to compete Accomplished necessary paperwork to establish income and track success Vice-Chair

Student Advisory Board

April 2013 to May 2014

Functioned as a leader to provide guidance for students seeking information about employment Designed Constitution for ground-breaking organization Many hours of volunteer service

Internship at Special Needs Department

Lincoln Land Community College January

2013 to May 2013

Over 150 hours of extensive hands-on training with the Director concerning very sensitive information Trained in administering the Compensatory Strategy Assessment to determine appropriate accommodations for students with disabilities

Reviewed Psychological Assessments to determine Individualized educational plans, direction, and encouragement Assisted with the development of resources and information to instructors to improve communications and understanding between students and instructors

Administered testing to determine abilities and interest levels Internship

Kumler Outreach Ministries - Springfield, IL August 2012 to January 2013

Provided emergency food supplies to those in need with an attitude of altruism and fellowship Informed and directed clients offered a wide variety of services available in the community to fit her/ his unique needs

Collaborated with adult education leadership to assist those seeking a GED and/or advanced degree Assisted with the development of programs at Hospitality House to offer respite from the streets with a strength- based approach for those most in need

CAMPUS INVOLVEMENT:

Vice-President

Lincoln Land Community College Student Government August 2011 to May 2012

Assisted with the development and implementation of student services Participated in leadership and community college alliance training program Promoted developmental approach to student retention Many hours of volunteer service

Vice-President, Homeless United for Change, Lincoln Land Community College 8/11-5/12 Coordinated with homeless students to assist with life challenges and college success Advocated to improve conditions for socioeconomically challenged students Many hours of volunteer service

Educational Aide, Office of Disability Services

Lincoln Land Community College January

2011 to May 2012

Assisted students associated with special needs with note-taking, writing assignments and test taking Completed basic training about learning and physical disabilities Tutor at Learning Lab Lincoln

Land Community College January

2011 to May 2012

Tutored a diverse population of students in 17 subject areas of study Informed students of resources that provided increased potential for college success Researched student retention

Initiated study skills techniques and provided group exercises for information retention wrote notes for those using special needs services Treasurer

Environmental Club, Lincoln Land Community College January 2011 to May 2012

Fundraising, collections and deposits

Many hours of volunteer service

WORK EXPERIENCE:

Server

Old Luxemburg Restaurant August

2005 to April 2007

Server/Bartender Sebastian's

Restaurant September 2004 to

July 2005

Server/Bartender Shooters

Waterfront Restaurant July 2003 to

August 2004

Server

Ned Kelly's Steakhouse August

1999 to June 2003

Dining Room Manager

Illini Country Club July

1997 to July 1999

Server/Bartender

Augie's Front Burner July

1996 to June 1997

Server

Red Lobster Restaurant September

1995 to June 1996

Sales Representative

National Group Marketing - Springfield, IL

August 1988 to June 1989

Sold health insurance products with strong pricing and coverage options Number three in sales for the months of September and October in the Nation Learned comprehensive coverage plans of competitors through information sharing Compassionate attitude towards potential and existing clients FOOD AND BEVERAGE EXPERIENCE:

Server/Bartender

Bombay Bicycle Club

April 1985 to October 1988

Server Assistant Brass

Rail Restaurant June 1981 to

August 1984

Education

IL Master of Public Administration in Public Administration University of Illinois at Springfield - Springfield, IL 2016 to 2018

Human Development Counseling University of

Illinois at Springfield - Springfield, IL 2014 to 2016 Bachelor of Arts in Psychology University of

Illinois at Springfield - Springfield, IL 2012 to 2013 Associate of Science

Lincoln Land Community College - Springfield, IL 2009 to 2012

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