Customer Service Credit Cards
Resume:
KIM CROCKETT ROBINSON
**** ********* ** ********, ** 76028
**********@*****.***
OBJECTIVE
Results orientated, dependable professional experienced in customer service. Works well independently as well as part of a team. Committed to excellence. Ability to provide detailed customer service, manage office operations, assist as office coordinator, train and educate new hires, and able to provide consultation and counseling. Have excellent verbal and written communication skills. Have a courteous attitude and a willingness to help.
SKILLS
Customer Service Inventory Management Microsoft Office
Bookkeeping A/P & A/R Complaint Handling Meeting Planning
Spreadsheet & Database Creation Telephone & Front Office Reception 10 Key by Touch
Vendor Negotiations & Management Typing (65 WPM) QuickBooks
AS400
SUMMARY OF CAPABILITIES
12/2021-10//2024 Client Service Representative /Account Security Claim, Truist Bank - Arlington, TX
Take inbound calls from customers taking payments on a credit card
Blocking credit cards and re-issue credit cards when they are stolen or lost, also provide balance on credit cards available credit and seeing why cards were declining.
Making fraud claims on credit cards when customer call stating they did not make the transaction on that credit card
Making disputes on the credit cards for customers when they state merchant did not give them what they order or describe of the purchase
09/2019 –10/2019 Collections Representative, Riverwalk Credit Solution – Fort Worth, TX
High call volume call center environment, collect on average 190+ inbound/ outbound calls per day using manual telephone system
Adheres to all applicable federal, state and local laws and regulations
Working with customer to make payment on their student loan or credit repair program, Negotiate payment arrangement, and Setup payment plains to pay off the student loan and credit repair, offering settlement when customer could not pay the full amount of their loan.
Taking payment over the phone and rescheduled customer auto daft payment on different date that they need.
07/2011 –06/2018 Collections & Recovery Specialist III, Bank of America – Fort Worth, TX
High call volume call center environment, collect on average 80+ inbound/ outbound calls per day using an auto-dialer and manual telephone system
Adheres to all applicable federal, state and local laws and regulations as well as Bank of America policies and procedures
Works with mortgage customer throughout all stages of delinquency in an attempt to resolve their past-due account status. Negotiate payment arrangements, provides short-term assistance programs and assists with workout options. Focuses on customer treatment and providing a positive customer experience.
07/2006 – 08/2008 Administrative Assistant, Pol-Lee Fire Extinguisher - Fort Worth,
Maintains office services by organizing office operations and procedures; Sign for and distribute UPS/Fed Ex/Airborne packages.
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, filing, and data entry. Answer telephones and transfer to appropriate staff member. Meet and greet clients and visitors. Support staff in assigned project based work. Maintain and distribute staff weekly schedules.
08/2005 – 03/2006 Cashier/Guest Service Representatives, Target - Fort Worth, TX
Handle guest requests and concerns promptly and with courtesy. Assist guests with any inquiries regarding purchase.
Assisted guest with make payment on credit card account, help with exchanges and return of product, made sure cash drawer was balance at end of shift. Check purchase out for guess.
01/2003 – 10/2003 Customer Service Representative, Hotel.Com– Fort Worth, TX
High call volume call center environment, handling customer concern with their hotels reservation when they are dissatisfied with the hotels reservation and condition of the hotels and working with an variety of hotels to get dissatisfied customers new reservation at an different hotels
Helping customer with canceling the reservation with hotels and calling the hotel to change the check in date, check in arrival time, and departure check out.
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