Customer Service Accounts Payable

Shelly D Phillips-Tilton

**** ******* **

Indianapolis, IN 46254

Cell: 317-***-****

Email Address: *************@***.***

SUMMARY: 20 plus years in Office environment

.

Customer Service

Accounts Payable for Customer Collections

Coordinated Appointments for Outside Sales

Operations (Complaints, New Services, Change Orders)

Contract Negotiations (Task, Service, Product and Cost)

SKILLS: Microsoft Office 2003-2007, Excel Spread Sheets, GOLDMINE

Automobile title processing

Scanning documents

Answering customer calls for problem solving and general questions

Title procurement

Coping documents

Downloading documents

Completing numerous reports

Filing

Working in a team environment

WORK EXPERIENCE:

01/2016-03/2025 Copart Auto Auction 4040 Office Plaza Blvd, Indianapolis IN 46254, Angie Phillips 317-***-****

. Processed titles to submit to IN BMV

. Answered Phones, to resolve customer questions

. Procured documents for title processing.

. Scanned documents

. Answered emails for customer and insurance adjusters

. Completed daily reports

. downloaded documents daily

. Opened mail daily and bar coded in system for daily scans.

. Fed Ex documents

. Ran auto checks and MVR for history of vehicles

. Billed insurance companies for services provided.

. Opened work orders.

Accomplishments: Out preformed in my Dept. for processing and completed tasks in a timely manner.

06/2010-12/2015: Cashier, Andy Mohr Nissan Avon IN, 46254, Gary Jones, 317-***-****

. took cash payments

. Entered Payments in to accounting system and balance out everyday

. Answered phones

. Resolved customer complaints and concerns

. Filed

. Dropped deposit at bank daily

. Purchased supplies

Accomplishments: answered phones with problem solving skills, and excellent customer service skills.

04/2004– 05/2008: Manager for In-Side Sales, Bonus/BSP, 4257 Lafayette Rd, Indianapolis, IN 46254, Ref: Vice President, Tunde Allu, 317-***-****

Responsible for the day-to-day sales operation of a small commercial cleaning company,

Supervise 2 inside sales representatives,

Provided functional direction and expertise while working closely with my customers and corporate staffs.

All new and old customer files, pending janitorial proposals, process complaint forms and taking customer direct calls, tracking calls and taking corrective actions

Developed Market Strategies and Sales Literatures/Pamphlets

Maintain a database for inside sales (GOLDMINE).

Prepare contracts, negotiating price and service.

Accomplishments: Promoted to Inside Sales Manager after 1 Year, 50 Accounts to 200 plus, Converted office

from paper file to computer/server technology.

EDUCATION:

Robert Morris College, Carthage IL, 62321, Associates Degree Business Management, 1988-90

Stephen Decatur High School, Decatur IL, 62526, General Courses, Graduated 198

Notary

References will be provided on request

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