Customer Service It Support

Luke Ahn

********.****@*****.*** 470-***-**** ***5 Chattahoochee Run Dr, GA 30024

Summary

Experienced professional with a background in purchasing, sales, and customer service across multiple industries. Demonstrates strong problem-solving skills, effective communication, and the ability to manage complex projects. Bilingual in Korean and English with proven capabilities in vendor negotiation, contract management, and operational coordination.

Skills

●Purchasing and Sales

●Customer Service

●Mobile IT Support

●Passenger Assistance

●Standardized Procedures

●Fluent in Korean and English

●Microsoft Office Suite

●Problem Solving

●Negotiation

●Experience working in AS9100 or ISO9001 environment

●Manage purchase order processing & contract negotiations

Experience

HD Hyundai Electric America Corporation - Contract Management Specialist

-March 2024 - May 2025

-Identify bidding projects requiring a response to quotations for local work scopes (insulation oil, transportation, installation).

-Coordinate return schedules for quotes with the Sales team and vendors.

-Release RFQs to local subcontractors and ensure receipt of sufficient, timely quotations.

-Monitor RFQ processes to meet target deadlines.

-Analyze and summarize vendor quotations to evaluate adequacy and competitiveness.

-Accurately enter data into quotation tables while maintaining data integrity.

-Provide quote recommendations to management based on historical data and trends.

-Maintain a master document of all quotations for future reference.

-Respond promptly to Sales team inquiries regarding final quotations.

-Review production schedules and compile on-hand projects with delivery targets.

-Prepare comprehensive RFQ documents with necessary backup data.

-Coordinate bidding procedures (spot or quarterly basis) for transportation and installation.

-Segment vendors by project destination for effective management.

-Clarify vendor questions during the bidding process.

-Evaluate quotations using internal criteria such as performance and cost analysis.

-Report to management with analysis data and recommendations.

-Notify vendors of award outcomes and provide bid feedback.

-Release POs and manage vendor communications accordingly.

-Monitor vendor performance and develop new competitive vendors.

-Process POs and invoices using ERP (SAP) and manage procurement documentation.

Kreo Building Solution - QC/Inspector

October 2023 - February 2024

- Inspect units to identify recalls and take corrective action.

- Coordinate with the team to handle issues and walk units for estimates.

- Oversee project progression and ensure necessary tools are prepared.

- Provide office support in the absence of the main scheduler.

Kreo Building Solution - Office Assistant

August 2023 - October 2023

- Communicate with subcontractors and send work orders.

- Follow up to ensure timely job completion.

- Order necessary tools and organize job site paperwork

CJ International, Inc. - Purchasing Assistant Manager

October 2021 - August 2023

- Placed large-scale orders with manufacturers, including those over $100K.

- All purchasing related activities: Supplier selection, negotiation, and performance management, including tasks such as monitoring vendor certifications, maintaining Approved Supplier List, and monitoring vendor performance (On Time Delivery, Quality and Pricing)

- Define and implement purchasing processes that meet the requirements of AS9100D.

- Supported ISO certification audits and maintained audit documentation.

- Conducted interviews and employee evaluations at the end of probation periods.

- Developed Excel systems to minimize errors in stock management.

CJ International, Inc. - Purchasing Agent

May 2020 - October 2021

- Received RFQs from customers and obtained updated quotes from vendors.

- Identify strategies and opportunities to reduce cost, improve efficiency and manage risk through strategic and targeted negotiations.

- Issued purchase orders and matched them with vendor acknowledgments.

- Managed RMA requests and followed up on quality claims and returns.

- Coordinated AS6081 testing and reviewed order statuses regularly.

- Maintained relationships with suppliers for future pricing leverage.

- Conduct new supplier evaluations and maintain the Approved Supplier list.

- Monitor the delivery and quality performance of all suppliers and take necessary actions to ensure satisfactory performance.

Education

Associate of Science in Business Technology, 2020

Gwinnett Technical College, Lawrenceville, GA

Certifications

Microsoft Word Processing 1st Degree License (Korea

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