It Support Data Science
Resume:
ABOUT ME
My full name is Trevor Sandile Magwa and I have
10+ years of experience working as an IT Support
Technician, specializing in Desktop, Laptop,
Networking, Multifunction Printers, and Servers. I have completed A+, and N+ CompTIA, IT Diploma,
MCSA, Microsoft Server, CCNA, Essential Cyber
Security, Data Science & Analytics, Hyper-V
Management, Microsoft 365 Admin, ITIL, and
Microsoft Azure 900, studying Microsoft Azure
Solutions Architect Expert to gain more knowledge
in my profession. I am loyal, dedicated, and hard- working. I go the extra mile to ensure that the job I am responsible for is done on time. I am a people
person and work well both in a team and
individually.
PERSONAL DETAILS
Date of Birth : 1980 June 12
Nationality : South African
Identity Numbers : 800-***-**** 087
Gender : Male
Marital Status : Single
Home Language : IsiZulu
Other Language : Xhosa and Tswana
State of Health : Good
Drivers Licence : Code10/ C1
Criminal Offence : None
EDUCATION
A+, N+ CompTIA, CCNA, Microsoft Server, MCSA,
IT Diploma, Hyper-V Management, ITIL, Microsoft
365, Microsoft Azure, Essential Cyber Security, Data Science and Analytics.
High School Certificate
School Name : P.J Simelani High
Standard Passed : Grade 12
Subject : English, IsiZulu, Maths,
Accounting Business Economics, Economics.
SKILLS
I pay close attention to detail and am focused on
meeting bid response deadlines. Understanding the
corporate identity of the organization and the
governance mechanisms that govern it. Familiarity
with company policies and procedures is essential to ensure that work outcomes comply with these
standards within the specific work environment.
Capable of working under pressure and meeting
deadlines while maintaining high quality at all times. Ability to handle multiple tasks simultaneously and work independently.
ACHIEVEMENTS
CAPRISA : Certificate of Service
Computicket LTD : Certificate of Service
Deloitte : Project Certificate
i-Did-IT : Project Certificate
DSV Logistics : Project Certificate
CEB Maintenance : Project Certificate
Bytes Managed : Certificate of Service
Kha ri Gude Literacy: Voluntary Teaching Award
Santam : Financial Management
REFERENCES
Name : Bridget Ndlovu
Company name : IEC
Contacts : 012-***-****
Name : Jaques (IT Supervisor)
Company : ALPLA Manufacture LTD
Contacts : 010-***-****
Name : Lee (IT Manager)
Company : Computicket LTD
Contact : 011-***-****
Name : Rocco (Manager)
Company : Mcgaric Technologies
Contacts : 011-***-****
Trevor Sandile Magwa
IT Support Specialist
2907 Mngadi Street
Dobsonville
1865
**********@*****.***
WORK EXPERIENCE
FREELANCER
Jan 2024- (Present)
IEC Election Project
May 2024- June 2024
(Election project ended)
CAPRISA
Jun – December 2023
(Fixed Contract Ended)
Alpla Packaging SA
March - May 2023
(Fixed Contract Ended)
Mcgaric Technologies
May – August 2022
(Fixed Contract Ended)
Computicket LTD (PTY)
2019 Dec - 2022 Jan
(Retrenched due to Covid 19)
Deloitte
Sept- 2018 Dec
(Project Ended)
IT Support Specialist
Duties: Software and hardware installation, upgrades, troubleshooting, security, and maintenance for desktops, laptops, and servers. Assisting with Network systems, Network Design or Infrastructure & MS Active Directory Support e.g. Switch, AP, Cabling, Remote assistance, Migration and System Backup, Outlook, Office 365 Administrator, IT business management of things. Assist with asset management by keeping the IT asset list updated. Proactively monitor system performance to minimize downtime. Regularly test and update backup procedures to ensure data integrity and conduct successful recoveries. Manage sales of all IT devices. IT Support
Duties: Supporting South African IEC stations and offices with systems troubleshooting, installation, and configurations. Examples Desktop, Laptop, networking, and printers.
IT Support Specialist
Duties: Provide IT support for all technical issues. Support for cell phones and landline systems. Maintain user backups. Install, upgrade, and configure all software and hardware. Windows Management, Endpoint Protection, OS Deployment Software Update Management, Reports, and Health Monitoring using SCCM. Application delivery Research, design, and implementation of ad-hoc projects as needed. Ensure that updated antivirus software and security patches are installed and operational. Provide ad-hoc user training as necessary. Create, maintain, and update hardware and software asset lists for all IT-related equipment. Check and respond to IT support calls promptly and efficiently. Ensure that all standard operating procedures are implemented and adhered to. IT Support Technician
Duties: Comprehensive support for all company's International departments, including configuration, installation, upgrading, software imaging, maintenance, and monitoring of network for desktop and laptop computers, Microsoft servers, mobile devices, and multifunctional printers. Windows Management, Endpoint Protection, OS Deployment Software Update Management, Reports, and Health Monitoring using Intune. We also provide storage backup and security maintenance for both software and hardware. Our services include infrastructure monitoring, management, and network cable making and installation. We specialize in MS Office 365 administration and Active Directory management. Additionally, we offer security CCTV and Biometric installations, as well as IT asset management. IT Support Engineer
Duties: IT support for external clients, such as shopping malls, includes conducting site checks on network infrastructure, including servers, NAS (Network Attached Storage), Veeam backups, and UPS (Uninterruptible Power Supply) systems. Responsibilities involve assessing the health of the network infrastructure and working with various technologies including all versions of the Microsoft Windows operating system for desktops, Microsoft Server, Sophos firewalls, SCCM/ MS Intune, Watchdog remote systems, access points (AP), switches, routers, desktops, laptops, and mobile devices. Additionally, I provide support for Microsoft Office 365, SharePoint, and Teams. My tasks involve software and hardware installation, upgrades, repairs, and troubleshooting. IT Support Technician
Duties: Provide support to all company departments with troubleshooting, repairs, upgrades, installation, and networking for both software and hardware. Work with all Windows operating systems, including server, laptop, desktop, and network devices. Assist as helpdesk support for all partners across Africa, delivering technical support to a wide range of users—both internal and external—through remote and hands-on assistance. Ensure support calls are logged, acted upon promptly, and resolved within the agreed service level agreements (SLA). Perform maintenance on network devices, including cabling and upgrades. Develop documentation, such as user guides, and gather data to prepare reports. Manage company assets and undertake project work as needed. Handle IT system administration tasks, including managing Active Directory, VPN, and Access Points, multifunction printers.
IT Support
Duties: Imaging Laptop via installation media and network, making sure that the systems are ready to be used. Troubleshooting if any issues occur e.g Applications hardware and networking all functioning correctly. Work Experience & Skills
IT Support Specialist
IT Support Technician
IT Engineer
Helpdesk
Services Desk
Links: https://www.linkedin.com/in/sandile-magwa-17202990/
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