Scrum Master Continuous Improvement
Resume:
Christine “Tina” Holmes
Ceresco, NE 68017
Dynamic and results-driven professional seeking a challenging remote position that leverages my skills and experience. With a proven track record of leadership, teamwork, and innovative thinking, I am eager to contribute to a forward-thinking organization that values innovation and growth. My commitment to excellence and ability to adapt to new challenges make me a valuable asset to any team.
EDUCATION
College of St. Mary
Bachelor’s Degree, Business Management and Marketing
Certified Scrum Master
Advanced Scrum Master
Scaled Agile Framework
SAFe Scrum Master (SSM)
PROFESSIONAL SUMMARY
Results-driven Scrum Master with a proven track record of successfully leading agile teams through Scrum and Kanban frameworks to drive efficient software development. Skilled in agile transformations, coaching teams transitioning from waterfall to agile, and fostering a culture of continuous improvement. Adept at facilitating Scrum ceremonies, removing roadblocks, and promoting collaboration between cross-functional teams. Strong background in JIRA, Confluence, and Agile best practices, with experience mentoring new Scrum Masters and guiding organizations through large-scale agile adoption. Passionate about optimizing workflows, enhancing team productivity, and delivering high-quality solutions aligned with business goals.
PROFESSIONAL EXPERIENCE
Fiserv Feb 2017 - Present
Scrum Master (Feb 2022 – Present)
Currently spearheading three development teams (two Scrum, one Kanban), driving their success through effective leadership and facilitation of all Scrum Events, including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives.
Successfully led eight development teams through Fiserv’s transition from waterfall to agile, establishing essential Scrum ceremonies and delivering hands-on training to team members. This leadership ensured a smooth and effective transformation, fostering a culture of agility and continuous improvement.
Mentored six newly certified Scrum Masters, empowering them to seamlessly integrate into their first teams and effectively implement agile practices. This guidance ensured their success and contributed to the overall agility and productivity of the organization.
Extensive expertise in leveraging JIRA for agile project tracking and management, optimizing workflows, and ensuring seamless project execution. This proficiency has consistently driven team efficiency and project success.
Guided new agile coaches at Fiserv through the discovery process, offering valuable insights and strategic recommendations for transitioning additional teams to agile methodologies. This support was instrumental in expanding agile practices across the organization.
Drove cross-team collaboration by implementing Agile best practices, significantly enhancing communication and accelerating delivery timelines across multiple teams.
Led retrospectives and continuous improvement initiatives, pinpointing process inefficiencies and implementing strategic solutions to elevate team performance and productivity.
Application Analyst/Developer (May 2017 – Feb 2022)
Maintained and updated COBOL copybooks to ensure seamless mainframe operations.
Collaborated with senior developers to gain hands-on coding experience and enhance technical skills.
Worked within a waterfall methodology for mainframe development, supporting legacy systems.
Led efforts to prepare the mainframe department for transition to the SAFe methodology over an 18-month period.
Completed SAFe Scrum Master and Implementing SAFe training and certification exams to support agile adoption.
Assisted in the agile transformation by facilitating training sessions and promoting best practices for a smooth transition.
Associate Application Developer (Feb 2017 – May 2017)
Designed and implemented precise instructions for computers and systems to execute specific tasks, ensuring operational efficiency and accuracy.
Analyzed, troubleshot, and resolved complex issues related to business applications, networking, and hardware, minimizing downtime and maintaining business continuity.
Developed and maintained database programming solutions, optimizing data storage, retrieval, and reporting for enhanced performance.
Habitat for Humanity May 2011 – Apr 2015
Assistant Manager
Supervised, scheduled, and mentored a team of 10–12 Customer Service Associates to ensure smooth daily operations.
Managed store inventory and appearance, maintaining an organized and customer-friendly retail environment.
Collaborated with ReStore management on purchasing decisions, store organization, and personnel changes.
Oversaw cash handling responsibilities, including daily deposits, maintaining cash reserves, and processing customer returns.
Played a key role in store decision-making to enhance efficiency and customer satisfaction.
Dex Media May 1979 – Feb 2009
IT Analyst
Provided technical support to the Reference Tables Maintenance Group, ensuring seamless data management and system integrity.
Evaluated software releases for potential impacts on reference tables, proactively identifying and mitigating risks.
Investigated and resolved reference data issues, determining root causes and implementing effective solutions.
Developed and maintained comprehensive documentation of reference table procedures for publication on the company website.
Collaborated with cross-functional teams to enhance data accuracy and optimize system performance.
Assisted in process improvement initiatives, streamlining workflows and improving efficiency in reference data management.
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