Results-oriented, team-focused leader

Kori Tapia

503-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic, engaging self-starter with excellent communication and relationship-building skills

Results-oriented while always providing exemplary customer service and maintaining a strong sense of team and integrity

Exceptional attention to detail while managing multiple tasks, priorities, and deadlines

EXPERIENCE

Prime Residential - Area Manager, October 2024 – March 2025

Managed portfolio of three properties totaling 1,330 units and 26 staff members

Monitored properties’ financial performance relative to budget, researched variances, and made suggestions for adjustments and re-forecasts

Proactively made recommendations for adjustments to market rents for revenue growth

Reviewed weekly reports to develop goals and strategies to address occupancy, future exposure

Reviewed and approved contracts, PO’s, invoices

Inspected properties weekly to maintain company standards and make recommendations for capital improvements

Worked with Community Directors to ensure Key Performance Indicator goals were met

Supported Community Directors and Service Managers in managing team members

Met regularly with full teams to build relationships and engagement

Audited resident files for compliance with company policy and accuracy of documents

Approved legal and other notices as needed in compliance with federal and state law

Prometheus Real Estate Group

-Neighborhood Director – November 2017 – October 2024

-Assistant Neighborhood Director - July 2011 - September 2015

-Leasing Specialist – May 2010 - July 2011

Led, managed, coached, and developed staff to foster engagement, retention, and growth

Recruited, hired, and onboarded new team members to promote strong connection with company culture and procedures, and solid integration with existing team

Achieved 12.5% growth in Net Operating Income and 4% growth in Net Rental Income in first year at 350-unit property

Managed rates to maximize rents and ensure competitive pricing within market

Prepared annual budget with Portfolio Manager and managed expenses in line with budget

Prepared variance and accruals/reclasses reports and reviewed monthly P&L statements to ensure accuracy, explain and understand variances, and identify trends

Oversaw management of resident accounts and took appropriate action on delinquencies

Processed payments on resident accounts

Managed accounts payable to ensure timely payment and accuracy of invoices

Managed Key Performance Indicators and worked with team to ensure targets were met

Collaborated with Service Manager and Regional Project Manager on capital projects

Worked closely with Risk Management and Legal team regarding incidents at property

Collaborated with other Neighborhood Directors to refresh written company procedures

Promoted multiple times as Neighborhood Director, starting at a 156-unit property managing a team of four and ending at a 350-unit property, managing a team of eight

Awards:

o Neighborhood Director of the Quarter, 3rd quarter 2020 o Birch Pointe – 2023 Ultimate Neighbor Experience Award o Birch Pointe – 2020 Founder’s Award

Columbia Corrugated Box - Sales Assistant, Dec. 2016 – Dec. 2017

Managed bi-annual wine carriers run, organizing orders and artwork for multiple wineries and working closely with pricing, art, and production teams to ensure timely delivery to customers

Assisted Sales Representative with preparing and submitting orders, acting as liaison with graphics department for artwork and design department for sample requests, ensuring production and delivery schedules ran smoothly

Built strong client relationships by providing exceptional customer service and making follow- ups a priority

Worked closely with multiple departments daily to ensure finished product was correct and shipped on time

Simpson Housing - Assistant Community Manager, Feb. 2016 – Jan. 2017

Assisted Community Manager in managing daily operations of 422-unit property

Managed all accounts receivable and reconciled resident accounts

Prepared final accounting for all residents after move-out

Audited files for compliance with company policy and to ensure accuracy of documents

Issued legal and other notices as needed in compliance with federal and state law

Provided excellent customer service to internal and external customers while managing high levels of telephone calls and walk-in traffic

Assisted with tours and leasing for prospective residents

Achieved perfect score on mystery shop

EDUCATION

Bachelor of Arts – Journalism & Communication, University of Oregon

Minor, Business Administration

Member, Kappa Tau Alpha Journalism Honor Society

Member, Mortar Board Senior Class Honor Society

Member, Druids Junior Class Honor Society

Captain, Jazz Dance Line

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