Customer Service Environmental Services
Resume:
CC
Charo Cross
Professional Summary
• Has *+ years of housekeeping experience
• Comfortable using cleaning chemicals to ensure areas are clean
• Inspect work after completion to provide clean area for guests
• Folding laundry
• Sanitizing common areas to prevent germs from being spread
• Organizing supply closet to make an easier process for team to obtain specific product
• Ability to work on her feet all day at a fast paced
• Excellent customer service skills
• Communication with management and coworkers
Work History
EVS - Environmental Services Housekeeper
Edmonds, WA
01/2022 - 11/2024
ABM Industry Groups LLC - Cleaner
Seattle, WA
07/2019 - 01/2022
.Prepare and complete daily activity reports documenting areas cleaned and sanitized .
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● .Deliver,replace,And dispose of soiled bed linens.
● . Performed trash,recycling, and biohazard removal.
. Coordinate cleaning schedules and efficiently designate extra staff to high traffic areas .
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. Trained new staff in the use automated floor cleaning equipment and daily tasks.
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. Clean and sanitize patient rooms, clinical areas and common spaces
.Use chemicals and
●
● . Sanitize and clean sinks, toilets,floors,and other surfaces in restrooms.
. Follow infection control standards and hospital policies to ensure safety .
●
● . Remove trash and dispose of medical waste properly .
• Polish and vacuum the floor to make sure area is clean. • Implement cleaning strategies such as mopping, sweeping, and dusting rooms to maintain cleanliness. • Restock the restroom with product such as hand
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************@*****.***
Lake Stevens, WA 98258
Skills
● Storage area organization
● Commercial equipment operations
● Maintenance
● Physical stamina
● Customer service
● Waste removal
● Quality control guidelines
● Hazardous chemical training
● Trash removal
● Dusting furniture
● Cleaning and sanitizing
● Sanitation procedures
● Cleaning techniques
● Laundry operations
● Mopping and sweeping
● Sterilization techniques
● Window cleaning
● Chemical handling
● Residential cleaning
● Linen laundering
● Workplace safety compliance
● Environmental sanitation
● Vacuuming and sweeping
● Time management
● Cleaning and sanitation
● Problem-solving
● Maintenance tasks
● Equipment inspection
● Floor scrubber machines
● Vacuuming
● Schedule and task management
Inn at Virginia Mason - Housekeeper
Seattle, WA
03/2017 - 07/2019
Strip rooms of dirty sheets, towels, garbage, linens, etc. • Removed trash and debris from hotel during the beginning and end of shift • Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards • Communicate with management and co-workers to ensure all goals and expectations are met for the day • Change linens and make beds to ensure new guests have clean sleeping quarters • Used cleaning chemicals to ensure bathroom was spotless for guests and employees • Restock all guest room supplies such as soap, shampoo, towels, etc. • Organize housekeeping cart on daily basis to prevent unnecessary trips to supply room
Courtyard Marriott - Housekeeping Inspector
Everett, WA
06/2016 - 03/2017
• Cleaned rooms in under 10 minutes • Provide excellent customer service to guests to ensure their rooms are up to their expectations • Responsible for vacuuming, dusting, mopping, sanitizing, and restocking rooms/hotel
• Assign rooms, carts, keys, and other cleaning duties. • Inspect each room as finished to make sure they are ready for new guests. • Coordinate with laundry to make sure enough linens are available on each floor. • Keep housekeeping manager updated on any issues or problems. • Providing feedback to cleaners on what they have been doing well and need to improve on
soap, toilet paper, and paper towels. • Clean the chiller, freezer, and transfer room to follow food safety protocol. • Communicate with management and co-workers to ensure goals and expectations are met for the day. • Maintain an organized supply closet to ensure co- workers are aware of where materials are located.
MANAGER
Michael wijangco Manager 206-***-****
Alexander Castillo Manager 206-***-****
Joaquin Lopez Manager 1-425-***-****
Innocent Supervisor 1-253-***-****
Education
Surigao Del Sur Polytechnic State
College
Philippines
Some College (No Degree): Computer
Tech
03/2002
Panikian, National High School
Philippines
High School: Graduated
Medical Assistant Phlebotomy
Certification
Basic Life Support (BLS) Certification -
American Heart Association or Red
Cross; eCard Code 255*********; issue
Date 3/21/2025; Renew By 3/2027
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Licensed Phlebotomist - Washington
Department of Health Services. Status:
ACTIVE : Effective date: 03/03/2025;
Initial Issuance:03/03/2025; Credential
Number :PC 61651164 ; Expiration
Date: 09/11/2025
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