Administrative Assistant Customer Service

Briza Y. Lima - Bilingual Administrative Assistant

559-***-**** **********@*****.*** Tulare, CA

Objective

As a responsible and hardworking administrative assistant, I seek a position that provides growth opportunities, professional management, and excellent prospects. My customer service skills are exceptional due to my proficiency, honesty, organization, and sense of responsibility.

Experience

Administrative Assistant / Transaction Coordinator Craig Smith & Associates, Inc.- Tulare, CA - February 2024-Present The responsibilities include greeting clients with politeness and friendliness, answering incoming telephone calls, preparing correspondence, maintaining the office listing spreadsheet, obtaining necessary signatures on real estate documents, maintaining file accuracy and compliance, coordinating showings and obtaining feedback, scheduling and coordinating open houses, inputting listing information into MLS and marketing websites, and submitting necessary documentation to the office broker for file compliance. Additionally, inputting all necessary information into the client database and transaction management systems is expected.

Administrative Data Clerk

Amity Foundation (California State Prison)-Corcoran, CA- August 2021- February 2024 In this role, I collaborated with the program director and assistant director to ensure the effective operation of the cognitive therapy program. I tracked attendance for all enrolled students, organizing rosters by date and filing them for easy access. I improved our record-keeping by creating user-friendly spreadsheets in Excel and communicated important information to staff through memorandums in Word. By maintaining open communication with the program team, I helped keep everyone informed about student progress and program updates, contributing to the program's overall efficiency. In this role, I collaborated with the program director and assistant director to ensure the effective operation of the cognitive therapy program. I tracked attendance for all enrolled students, organizing rosters by date and filing them for easy access. Bilingual Administrative Assistant

A&P Ag Structures- Visalia, CA - February 2019- March 2020 In my role, I was responsible for answering multiple phone lines, placing orders for the vice president, and assisting non-English-speaking customers. I used MS Outlook to send estimates for major projects, sales orders, and invoices to both returning and potential customers. To help keep the office organized, I created a spreadsheet that assisted managers with accounts receivable, label creation, and filing documents in alphabetical order. Office Assistant

Latino Tax/Pronto Loans- Tulare, CA – Temporary

Assist customers with DMV services by answering phones, taking messages, arranging appointments, making copies, sending faxes, and sending emails. Collect payments and create simple spreadsheets to organize daily payments, along with designing flyers. Administrative Termination Clerk

Alternative Services now Kings View- Visalia, CA- November 2013 -March 2018 Obligations included copies, faxes, filing, writing memos, answering phones, taking messages, sorting, distributing mail, and making appointments by phone or in person. My job also entailed greeting potential clients, transferring clients, educating them on our DUI programs, terminating clients when they were not compliant, and providing financial assessments to low-income clients. Education

Business Administration Certificate

Golden State Business College

Skills

Appointment Setting Attention to Detail

Typing Speed: 45 WPM Alpha/Numeric Filing Communication & Interpersonal: Computer Skills: 10 + years of experience Inventory Control Customer Service Office & Productivity Tools: Soft Skills: Interpersonal Skills Microsoft Office Suite (Word, Excel, Outlook) Problem Solving Bilingual-Fluent in Spanish (speak, read, and write) Authentisign Resourcefulness Teamwork

DocuSign Confidentiality Technical Abilities:

ZipForms Planning & Prioritizing Technology & Software Proficiency 10- Key Proficiency Organization & Organizational Skills Internet Research Savvy Administrative & Clerical: Time Management Self-Sufficiency Office Management Multi-tasking