Data Entry Collections Coordinator
Resume:
Melissa C. Mula
Spring Hill, FL 34607
*******.****@*****.***
Dedicated & Accomplished Accounting & Administrative Professional with over 20 years of diverse work experience in healthcare with a proven track record of success. PROFESSIONAL EXPERIENCE:
TCM Bank, N.A. 3/20 to Present
Collections Coordinator
1. Make calls to delinquent small business cardholders to ascertain reason for delinquency and establish payment plan to cure account delinquency.
2. Establish and maintain rapport with habitually delinquent small business cardholders. and/or accounts in hardship/workout programs.
3. Tactfully educate the cardholder while providing long term solutions to delinquency. 4. Use problem solving techniques to help overcome cardholder objections. 5. Negotiate suitable pay arrangements while stressing urgency and follow up as needed. 6. Assist in the collection efforts of late-stage consumer delinquencies as needed. 7. Perform monthly reconciliations on invoices presented by outside collection and/or recovery agencies
(consumer and small business related).
8. Work with AVP Collections to continually refine the performance monitoring tools used on the small business card portfolio.
9. Adhere to Collection Policies and follow established procedures (i.e., Collection, Operating, Recovery, etc.).
10. Comply with appropriate regulations (i.e., Fair Debt Collection Practices Act [FDCPA], Fair Credit Reporting Act [FCRA], and Equal Credit Opportunity Act - a.k.a. REG. B [ECOA], Service Members Civil Relief Act [SCRA], Bankruptcy Reform Act [BRA], etc.). 11. Leverage Agent Bank Relationship where appropriate to achieve success in collection efforts. 12. Keep current with the activities and pronouncements of the CFPB and ensure that the Bank's collection activities foster compliance with these activities/pronouncements. 13. Assists in the completion of vendor research requests. 14. Other duties as assigned.
MOFFITT CANCER CENTER 2/18 to 3/20
Patient Access Supervisor
* Maintain knowledge of Policies and Procedures. Ensure that patient experience and service standards are met.
* Uses reports and dashboards to monitor the daily productivity of the department.
* Monitor the accuracy of the data entry if demographic and insurance information obtained by staff for patient registration. Investigate errors, suggest changes and/or implement solutions to encountered problems.
* Monitor accuracy of scheduling functions, provider templates and makes recommendation on template changes to best utilize provider's time, while ensuring patient satisfaction.
* Monitor work queues and reports to ensure timely scheduling and claims submission.
* Track issues and provide training to staff. Participate in process improvement.
* Serve as an escalation point for patient issues and questions. Assist staff with complex and disgruntled patient situations requiring intervention from a higher authority. FLORIDA CANCER SPECIALISTS 4/16 to 2/18
Clinic Financial Manager
* Oversee Financial Counselors at 10 clinics (20 staff members).
* Review performance of Managed Care duties and Patient Collections.
* Supervise and review all clinic collections. Responsible for providing training regarding FCS collection policies and procedures to clinic staff.
* Responsible for approving all special order drugs and reviewing chemotherapy regimens to ensure that the reimbursement is covering FCS cost of the drugs.
* Support the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing.
FLORIDA HOSPITAL TAMPA 9/14 to 4/16
Cash Management Supervisor, Patient Financial Services
* Accurate and timely posting of all cash, mailed receipts, commercial and government lock box receipts and electronic funds into Cerner Patient Accounting System for 6 hospitals within Florida Hospital West Florida Region.
* Ensures the deposit of EFT, credit card transactions, mailed receipts, IVR payments, lockbox receipts, front end cash collections by monitoring bank accounts to verify all_ transactions are in balance. Conducts audits to ensure accurate adjustments to patients and general ledger accounts. Interacts with bank officials, Accounting, and Credit Card Merchant service providers to address discrepancies or dispute findings.
LAKESIDE OCCUPATIONAL MEDICAL CENTERS, INC. 11/09 to 9/14 Accounts Receivable Manager
* Billing and Collections for a Physicians Practice consisting of 16 clinics.
* Supervise the A/R Department consisting of staff of 6.
* Assess collections and billing procedures and implement change.
* Liaise with Sales, Senior Management and Operations department.
* Responsible for monthly closing and provide support for year- end close.
* Report Revenue.
* Reconcile14 clinic bank accounts.
* Oversee cash applications.
* Prepare and distribute weekly/monthly A/R Reports.
* Prepare monthly collector expectations and distribute weekly revenue stats.
* Assist in new A/R system implementation/integration conversion.
* Set up vendor accounts.
* Process refunds.
* Set up ACH enrollment.
* Versed in Workers Compensation Laws and Occupational Health Medicine. JP MORGAN CHASE, INC. 6/07 to 11/09
Senior Collector
* Negotiate payment arrangements for Chase Auto Finance clients with prime, sub-prime and custom delinquent accounts from 1-120 days past due.
* Responsible for skip tracing.
* Ran all 3 credit reporting agencies reports.
* Communications with repo companies on submitted vehicle repossessions. GENTIVA HEALTH SERVICES, INC. 6/05 to 6/07
Senior Collector
* Collections for Home Health Company.
* Appeal Coordination.
* Resubmitted UB92 and HCFA 1500 forms to acquire additional reimbursement.
* Experience with Subrogation, Medicare, and third party billing.
* Well Versed with ICD9, CPT4, HCPS, Rev Codes and modifiers. ST. LUKES CATARACT AND LASER INSTITUTE 01/02 to 6/05 Ophthalmic Medical Assistant
* Responsible for completion of full work ups including Visual Fields and HRT.
* Excelled in areas of refractions with MD writing RX off my calculations.
* Assisted in minor procedures including Lid Lesion removals, SLT and YAG laser capsulotomies.
* Extensive knowledge of Cataract surgery. Assisted in same day postoperative care.. PRUDENTIAL HEALTHCARE 12/98 to 5/00
Medical Claims Examiner
* Adjudicated all hospital claims for Prudential Healthcare members, maintaining accurate records.
* Attained extensive knowledge of coding.
* Versed in No Fault, Subrogation and Workers Compensation payments. BAYADA NURSES, INC. 01/95 to 12/98
Personnel Coordinator
* Recruited RN, LPN, HHA, CNA and Therapists for assignments.
* Coordinated employee testing. Pre employments physicals, inoculations and background investigations.
* Provided new employee orientation. Coordinated health insurance/vacation benefits and clinical needs.
* Ensure compliance with the Joint Commission of Accreditation in Home Care.
* Assisted Accounting department and participated in billing functions. COMPUTER SKILLS:
Microsoft Word, Excel, Power Point, Outlook, Monarch, I-Synergy, Systoc. Taleo, People Soft, Humanity, Peachtree Accounting, Microsoft Great Plains, Cerner Patient Accounting, Onco, Centricity, EClinical Works., Capstone, Soarian, Kronos, Paycor, POCICSA, Base 2000, Paychex, Ceridian DayForce PROFESSIONAL CERTIFICATIONS/COURSE COMPLETION:
• International Association of Professional Debt Arbitrators- Certified Debt Specialist
• The American Bankers Institute- Credit Card Regulations for Compliance Professionals
• Corporate Finance Institute-Introduction to Banking Registered Notary for the State of Florida
References furnished upon request.
Contact this candidate