El Paso Transportation Officer
Resume:
SKILLS
Interpersonal Communication Documentation and Reporting
Team Leadership
Conflict Resolution & Decision Making
Staff Training
Workplace Safety
Safety Incident Investigations
Vehicle Inspection Procedures
Dispatch Coordination
Driver supervision
TX and NM DOT Regulations Knowledge
Transportation Software Proficiency
Fleet Maintenance Oversight
Equipment Operation
CB Radio Dispatch operation
EDUCATION
El Paso Community College
El Paso, TX
Associate of Applied Sciences – Criminal Justice
WORK HISTORY
TrailBoss Enterprises INC: Armed Transportation Officer for US Border Patrol
8/19/2024 – 05/01/2025
•Worked closely with BP Agents, personnel, and government contractors to resolve simple issues between agencies.
•Maintained safe work environment and confirmed current compliance with all DOT and BP, ICE, governmental regulations.
•Motivated, trained workers to exceptional performance through implementation of new procedures and constant changes to policies.
•Emergency response initiated for care and wellbeing of injured passengers.
•Enhanced vehicle maintenance processes for increased safety and reduced downtime.
•Coordinated responses to medical emergencies by dispatching vehicles and other assets.
•Perform various duties related to detention, safeguarding, security and escort of violators of immigration laws exercise surveillance over detainees and maintained order and discipline.
•Airport transport, escort detainees to/from inbound/outbound flights.
•Conduct pat down searches, property inventory, and deliver files within US ports of entry.
•Communicating in Spanish; maintaining contact with other BP Stations in the El Paso Sector, stations, agencies for removal procedures.
•Operating passenger shuttle bus/van while adhering to DOT regulations and inspections.
International Security Services, Inc. ( ISS Action, formerly G4S and Wackenhut) – Armed Transportation Officer for US Border Patrol
El Paso, TX • 10/2006 – 08/15/2024
•Worked closely with BP Agents, personnel, and government contractors to resolve simple issues between agencies.
•Maintained safe work environment and confirmed current compliance with all DOT and BP, ICE, governmental regulations.
•Motivated, trained workers to exceptional performance through implementation of new procedures and constant changes to policies.
•Emergency response initiated for care and wellbeing of injured passengers.
•Enhanced vehicle maintenance processes for increased safety and reduced downtime.
•Coordinated responses to medical emergencies by dispatching vehicles and other assets.
•Perform various duties related to detention, safeguarding, security and escort of violators of immigration laws exercise surveillance over detainees and maintained order and discipline.
•Airport transport, escort detainees to/from inbound/outbound flights.
•Conduct pat down searches, property inventory, and deliver files within US ports of entry.
•Communicating in Spanish; maintaining contact with other BP Stations in the El Paso Sector, stations, agencies for removal procedures.
•Operating passenger shuttle bus/van while adhering to DOT regulations and inspections.
ULTRA Diamonds - Sales Manager/Store Manager
El Paso, TX • 09/1999 - 09/2006
•Handled customer relations issues, enabling quick resolution and client satisfaction.
•Increased Sales revenue by developing and implementing effective sales strategies.
•Fostered long-lasting client relationships through customer service and consistent follow-ups.
•Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
PROFESSIONAL SUMMARY
Bilingual (English/Spanish), tenured Armed Transportation Officer with experience in Microsoft data processing programs to include Word, Excel, PowerPoint and Outlook. My dedication to service is a strong testament of my work ethic, professional character and personal integrity. My team leadership and interpersonal communication skills have made me adept at conflict resolution and in consistently achieving customer satisfaction.
WORK HISTORY (continued)
•Handled customer relations issues, enabling quick resolution and client satisfaction.
•Increased Sales revenue by developing and implementing effective sales strategies.
•Fostered long-lasting client relationships through customer service and consistent follow-ups.
•Closed lucrative sales deals using strong negotiation and persuasion skills.
•Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
•Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
•Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
•Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
•Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
•Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
•Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
•Recruited and hired top-level talent to add value and expertise to sales department.
•Exceeded monthly sale goals, maintaining top sales profit increases for 2000, 2001, 2002.
•Annual inventory of merchandize, and daily sales in balancing deposits.
•Daily display of diamonds /care and cleaning, arranged custom repairs, shipping/receiving of valuable merchandise, and orchestrated semiannual sale events, merging with local vendors and businesses on sale events.
•Recruiting new talent and store trainings for sale techniques.
Southwest Border Security Company - Screener- El Paso International Airport
El Paso, TX • 02/1997 - 01/1998
•Worked under the supervision of United States Border Patrol and US Office of Field Operations on all arriving international flights.
•Complied with all federal, state, and local regulations as well as company rules.
•Assisted in luggage handling preparations for x-ray process, search and seizure of contraband.
•Served as a point of contact for candidates throughout the screening process, addressing their inquiries and providing guidance as needed.
•Protected confidentiality of data by using security techniques.
•Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
•Verified IDs and boarding passes for over 100 passengers per day to ensure positive identification.
•Monitored security checkpoints for compliance with applicable security protocols.
•Operated Non-Intrusive Imaging devices and advanced technology to screen passengers and baggage for contraband.
•Conducted regular patrols of key areas to spot and control security concerns.
•Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
•Patted-down detained subjects for weapons, unauthorized materials, and contraband.
CERTIFICATIONS
Licensed TEXAS Level 3 - Firearms
Licensed NEW MEXICO Level 3 – Firearms
Licensed ARIZONA Level 3-Firearms
Licensed TEXAS CDL - CLASS B with Passenger Endorsement
Certified CPR/First Aid
Batton Certified
OC Certified
Dispatch - 2006
CB RADIO Training - 2006
WORK HISTORY (continued)
American Garment Finishers Corporation - Lieutenant Security Officer/Secretary of Director
El Paso, TX • 02/1995 - 01/1997
•Greeted guests professionally and courteously to cultivate welcoming atmosphere while ensuring a safe work environment.
•Acted quickly during emergency situations to reduce opportunity for damage and injury.
•Enforced strict entry protocols to prevent unauthorized access to facilities and restricted areas.
•Issued access cards to authorized personnel to monitor access points.
•Oversaw daily monitoring and patrolled buildings and work sites.
•Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
•Authored detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
•Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
•Monitored CCTV cameras and alarm systems for security breaches.
•Responded to intrusion alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises as appropriate.
•Updated Shipping and receiving logs, quality control and fleet inventory.
•Assisted with the hiring process and training of new personnel, plus annual training and uniform inventory control.
REFERENCES
Joel A. Campa
Supervisory Border Patrol
United States Border Patrol
email: ****.*.*****@***.***.***
Eddie Joe Garcia
Project Manager
ISS Action Security
929-***-**** work cell
email: *******@*********.***
Valentin De La Cruz
Transportation Officer
ISS Action Security
email: *****************@*****.***
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