Data Entry Customer Service
Resume:
Debra L. Blumka
Elgin, IL **123
**********@*****.***
Professional Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication planning and prioritization skills demonstrated through 13 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Skills
●PC Proficiency
●Customer Service
●Advanced MS Office Suite Knowledge
●Filemaker Pro
●Data Entry Documentation
●Microsoft Office
●Mail Management
●Supply Inventory Control
●Microsoft Windows
●Database and Client Management Systems
●Excel Spreadsheets
●Phone Call Answering
Experience
January 2001 to October 2013
Eric J. Fernandez & Co., West Dundee, IL - Administrative Assistant
●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
●Restocked supplies and placed purchase orders to maintain adequate stock levels
●Executed record filing system to improve document organization and management.
●Scheduled office meetings and client appointments for staff teams
●Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient.
●Created and maintained databases to track and record customer data.
●Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
●Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
●Assisted development and implementation of new administrative procedures.
●Drafted correspondence and other documents for CEO and department heads in the company's voice.
●Managed filing system, entered data and completed other clerical tasks.
●Assisted coworkers and staff members with special tasks on a daily basis.
●Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
●Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
●Established administrative work procedures to track staff’s daily tasks
●Volunteered to help with special projects of varying degrees to improve accuracy, efficiency and quality service.
●Facilitated timely delivery of special projects to meet organizational and departmental objectives
●Performed research to collect and record industry data.
●Surpassed team goals by partnering with colleagues to implement best practices and protocols.
●Transcribed and organized information to assist in preparing presentations.
April 1997 - November 2000
Britannia Employment Services, Elgin IL - Job Recruiter
●Conducted phone interviews to assess applicants' relevant knowledge, skills experience and aptitudes.
●Conducted reference checks, background screening and other pre-employment checks to verify information on application’s resume.
●Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
●Assisted with onboarding and orientation of new hires to expedite the acclimatization process.
●Coordinated schedules to arrange management interviews with applicants
●Studied job descriptions and qualifications to determine applicant requirements
●Collaborated with hiring managers to understand job requirements and expectations.
●Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
●Emphasized job benefits and perks to applicants to improve organizations attractiveness.
●Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Education
Elgin Community College, Elgin, IL - Associates of Arts
Graphic Design
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