Customer Service Experience Associate
Resume:
Olivia Braza
Administrator/Bartender/Server/Trainer/Stage Technician/Customer Service/Sales/Actor/
Singer
New York, NY 10023
***********@*****.***
Professional Summary
Proven ability to quickly master new job skills.
Resourceful - skilled in problem analysis and resolution.
Easily develops rapport with clients and tradespeople.
Experienced in budget and accurate record maintenance.
Continual achievement of rendering customer satisfaction. Authorized to work in the US for any employer
Work Experience
Guest Experience Associate/Peer Educator
Mars-New York, NY
May 2024 to Present
Demonstrate a high priority on hospitality, entertaining, and selling Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality Drive sales through demonstrating engagement, productivity, and selling strategies which in turn supports the store to meet and/or exceed quantifiable performance metrics (e.g. Net Sales, Net Promotor Score (NPS), Conversion, Average Dollar Sale, etc.) Proactively recover shop floor to support visual standards which ensures all products are easily available and shoppable for our guests
Brand Ambassador
Pure Pet Food-London, Greater London
March 2023 to April 2024
Represent the finest slow-dried "raw without the thaw" dog food at festivals, competitions, conventions and anywhere else. Face-to-face and individualized interaction based on the client's needs. Creative Nanny
CocoRio-London, Greater London
March 2023 to April 2024
Planning mindful and artistic activities cultivated for the parents, caregivers and children whilst managing needs as a nanny i.e. cooking, storytelling, changing diapers, bathing, etc. Creating and leading activities for children of all ages.
Performer
The Bakehouse Factory-London, Greater London
March 2022 to April 2024
Represent the calibre of Bakehouse Factory performers in an immersive live event experience interacting from children to adults. Client and brand-specific details are rendered from imagination to life dependent on the client's needs and wishes. Very high energy and the highest of quality of events, costumes and performers.
Vocal Coach/Administrative Assistant/Actor
Caravan Stage Company-New York, NY
April 2015 to September 2019
Organized day-to-day activities for busy theatre company, answering phones, cold-calling vendors/ businesses for trade jobs in exchange for advertising in program, coached actor/singers on music and placement of voice.
Server
Nobu 57-New York, NY
October 2014 to April 2015
High-end, casual fine dining at a successful 5th Ave location requiring extreme multi-tasking, food and beverage knowledge in a teamwork oriented environment. Server
Yard House-Las Vegas, NV
March 2013 to September 2014
Highly trafficked, modern restaurant requiring excellent multi-tasking skills, upbeat yet professional personality, intensive food and beverage knowledge, the ability to recognize the ABC of alcohol consumption and being a highly motivated self-starter Bartender/Trainer/Server
ATLANTIC GRILL EAST-New York, NY
October 2009 to February 2013
13th most popular restaurant in NYC according to 2012 Zagat Guide, Extremely high-paced and high- trafficked casual fine-dining, High-end clientele, Looked to as one of the leaders of the team and noted as the most thorough trainer in the establishment, Go-to person from all managers to be the rock in a shift to deal with guests who need extra attention and helping co-workers who were having difficulties in a shift. Lighting Coordinator/Schedule Manager/Boat Crew/Actor/Singer/Musician AMARA ZEE-Overseas in Europe
April 2009 to September 2009
Hired on as actor/singer and for projected boat-community abilities, Rotated crew positions during sails including navigation, bow watch, galley and at helm steering of boat, Volunteered for two of the hardest positions on the boat, Maintained all lighting instruments, Co-directed light hang, light focus and organized all lighting equipment/accessories.
Server
CAFE FIORELLO'S-New York, NY
June 2008 to April 2009
Extremely high-paced and high-trafficked casual fine-dining, Very busy pre/post-theatre crowd as located across from Lincoln Center, High-end clientele, Large sections needing server’s constant supervision of steps/pace of service, Asked by Service Manager after one month of employment to look at training packet/schedule to help improve training.
Bartender/Headwait/Checkwait/Trainer
HOUSTON'S RESTAURANT-New York, NY
July 2006 to June 2008
Flagship representative store of corporation required accurate maintenance of extremely high standards, Required extreme multi-tasking/prioritizing, constant communication with team and management, Exceeding company timing standards and procedures while running food, bussing tables and high- level service in section, Given responsibilities directly under management, Responsible for counting out restaurant and reconciling end-of shift numbers, Top-ten server. Education Coordinator/Actor
AMERICAN SHAKESPEARE CENTER-Staunton, VA
June 2005 to June 2006
Coordinated, developed and implemented 12 Shakespeare based workshops examining text, meter and acting for Shakespeare, Assigned/supervised 2-4 actors per each 1 hour-long workshop, Adjusted each workshop to fit each venue and age-bracket Performed three shows in repertory, one in residence. Bartender/Server
HOUSTON'S RESTAURANT-New York, NY
October 2004 to June 2005
Please refer to employment experience listing above. Bartender/Lead Server/Trainer
CLAIM JUMPER RESTAURANT-Santa Ana, CA
2000 to 2004
Responsible for checking each server’s readiness for each shift and setting/implementing daily shift goals for each shift, Supervision of entire restaurant to ensure sidework, goals, stations and efficiency, Intermediary between management and guests should a unresolvable situation arise, Awarded Lead Server of the Quarter and Employee of the Month.
Teaching Assistant
UNIVERSITY CALIFORNIA AT RIVERSIDE (UCR)-Riverside, CA January 1999 to June 1999
Required to maintain accurate records via spreadsheet for three classes, Grading of papers and tests, Weekly attendance of office hours, Assistance with weekly, midterm and final projects. General Technical Assistant
UNIVERSITY THEATRE/THEATRE FACILITIES UNIT-Riverside, CA September 1997 to June 1999
Stage Manager, ASM, Lighting technician, Lightboard Operator, Soundboard Operator, Followspot Operator, Flyrail Operator, Set/Strike crew, Set Painter, Costume Shop, House Manager in largest theatre on campus, Required a high-work ethic while work was physically and emotionally demanding, Very team-oriented requiring open communication.
Lead Sales Associate/Trainer
CHARLOTTE RUSSE-Ontario, CA
September 1997 to June 1999
Ranked third in sales-per-transaction in company, Transferred with General Manager to train sales associates at the Ontario Mills location, Assisted with merchandising of store, loss prevention and inventory.
Copy Editor/Opinions Editor
THE HIGHLANDER-Riverside, CA
September 1996 to June 1999
Proofread all copy, Formatted and laid out Opinions Page, Communication with staff writers, artists and co-editors, Selected what Letter to the Editor was to be featured. Production Assistant
UCR RESIDENCE HALLS-Riverside, CA
July 1995 to June 1996
Organized, developed and implemented numerous events and productions for 1200+ students, Projected budget and maintained accurate records, Hosted several events and kept crowd warm, Obstacle anticipation and sub-planning, Worked with team of 12. Education
Master's of Fine Arts in Acting
Guildford School of Acting (University of Surrey) - United Kingdom September 2019 to September 2021
BA in Theatre, Minors: Music, Film
University California at Riverside - Riverside, CA Skills
• Communication skills
• Administrative Experience
• Video editing
• Management
• CCTV
• Serving
• Writing Skills
• IT (10+ years)
• Google Docs
• Typing
• Computer skills
• Creative writing
• Teaching
• French
• English
• Hotel experience
• Project management
• Academic advising
• Typing at 80 WPM (98% accuracy), 10-digit keypad, Proficient with Microsoft Office, Proficient with Mac/PC, Aloha, Micros, POS I/II systems, Proofreading, Upselling, Dynamic communication skills.
• Workday
• Creative Writing
• Microsoft Word
• Phone etiquette
• Restaurant Experience
• QuickBooks
• Supervising experience
• Cash register
• Guest services
• Banquet Experience
• Project Scheduling
• Public relations
• Leadership
• Social listening
• Telecommunication
• Lesson planning
• Presentation skills
• Barista experience
• Sales
• Experience working with students
• Schedule management
• Loss Prevention
• Operations management
• Fundraising
• Microsoft Outlook
• Administrative & Business Operations
• Copy Editing
• Conflict management
• Personal assistant experience
• Customer service
• Mac OS
• Marketing
• First aid
• Copywriting
• Social media management
• Telemarketing
• Upselling
• Google Suite
• Training delivery
• Microsoft Excel
• Catering
• POS
• Data Entry
• fast learner
• Driving
• Guest relations
• Public speaking
• Outdoor work
• WordPress
• Bartending
• Organizational Skills
• Medical terminology
• Business development
• Server
• Adobe Premiere
• Cash handling
• Final Cut Pro
• Content creation
• Hospitality
• Event Planning
• Customer relationship management
• Adobe Photoshop
• Education administration
• Customer Service
• Dancing
• Mentoring
• Curriculum development
• Classroom experience
• Office management
• Events management
• Microsoft Office
• Writing skills
• Business processes
• Schedule Management
• Powerpoint
• Office experience
• Product demos
• Opera
• Training & development
• Social Media Management
• Travel planning
• Time management
• Database management
• Analysis skills
• Theater
• Human resources
• Working with people with developmental disabilities
• Childcare
• Host/Hostess
• Proofreading
• Telephony
• Front desk
• Special education
• Photography
• Organisational skills
• training
• Organizational skills
• Tutoring
• Higher education teaching
• Front Desk
• Digital marketing
• Adobe InDesign
• Canvassing
• Retail sales
• Restaurant experience
• Live chat
• Journalism
• Preschool experience
Languages
• English - Fluent
• French - Intermediate
Certifications and Licenses
TAM/Sheriff's Card
April 2013 to Present
Bartender Certification
April 2013 to Present
San Diego Bartender School
Food Handler Safety Training Card
March 2013 to Present
Southern Nevada Health District
TIPS Certification Card
October 2009 to Present
Food Handler Certification
Driver's License
Teaching Certification
Enhanced DBS Certificate
March 2023 to March 2024
American Heart Association CPR/First Aid Certification June 2005 to June 2007
Certified in basic first-aid and CPR.
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