Data Entry Customer Service

Patricia F. Watkins Jersey City, NJ• 551-***-**** • ************@*****.***

Professional Summary

Detail-oriented and proactive professional with a strong background in data entry, and customer service. Adept at organizing and processing high volumes of documents with precision and efficiency. Proven ability to work collaboratively in fast-paced environments while prioritizing tasks effectively. Committed to delivering exceptional results and contributing to team success.

Core Skills

Data Entry & Document Management

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Google Workspace Programs

Salesforce, Zendesk, Jira, Access

Professional Experience

Reward Specialist UBS Financial/Hays, Weehawken, NJ April 2023 – February 2024

Managed project-based assignments involving the organization, scanning, and digital archiving of critical files.

Ensured accurate entry of documents into the digital system, enhancing accessibility and efficiency.

Assisted staff with additional projects related to departmental needs.

Created and maintained computerized retention of departmental documentation, streamlining retrieval processes.

Maintained meticulous records, ensuring all files were correctly labeled and stored.

Client Relations Specialist Conduent, Jersey City, NJ May 2022 – January 2023

Handled customer inquiries across phone, email, and live chat with professionalism and empathy.

Provided expert guidance on products, systems, and promotions, enhancing customer satisfaction.

Collaborated with internal teams to address and resolve customer concerns promptly.

Assisted in resolving problem orders by effectively communicating with customers.

Performed precise data entry tasks across multiple systems, ensuring data integrity.

Sales Support Consultant Cigna Health Care, Jersey City, NJ August 2010 – May 2019

Supported the Tri-State sales team with reporting, contact calls, and organizing sold case files.

Generated comprehensive departmental reports for proposed and renewing accounts.

Partnered with implementation managers on case benefit summaries and business notification forms.

Worked closely with matrix partners to ensure seamless operations.

Tracked all documentation requiring signatures, facilitating timely commission issuance for brokers and new business managers.

Conducted monthly data accuracy cleanup of the organizational database, maintaining up-to-date records.

Education

Bachelor of Science in Health Administration and Technology University of Phoenix, Phoenix, AZ Graduated 2010

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