Customer Service Administrative Coordinator
Resume:
Kimberly Garcia
Administrative Coordinator lll/ Receptionist
Omaha, NE 68111
*****************@***********.***
Professional Summary
Excellent oral and written communication skills and interpersonal skills; ability to work with all levels of internal and external personnel, including customers and senior client management. Effective analytical and problem-solving skills. Provides excellent customer service and professional interaction is detail- oriented, and proficient in CRM, Oracle, Yardi, Microsoft Office; Outlook, Word, Excel, Share Point, PowerPoint, and Publisher. Plus, I'd like to become a dedicated and highly motivated employee, whom can become a valuable asset to any organization.
Authorized to work in the US for any employer
Work Experience
Office Staff/ Accounting Support
The Reserves Network/ Blackman and Associates-Omaha, NE February 2025 to Present
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
Self Employed - Home Health Care Technician
Family Healthcare Practitioners and Technical Worker-Omaha, NE March 2021 to Present
Provide individuals and families with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising my family, providing patient education and counseling, and making referrals for other services. May also provide care and case management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare. Resolved issues for family pertaining to insurance/service, billing, or any such facet of account. Loading Dock Supervisor
The Reserves Network/ Alegent Health System Office-Omaha, NE September 2024 to February 2025
• Oversee end to end logistics and supply chain operations, including procurement, inventory management, transportation, and warehousing
• Developed key performance indicators (KPIs) to measure the effectiveness of logistics processes and implemented strategies for continuous improvement
• Managed a team of (6) employees to ensure efficient execution of daily operations CSR - Customer Service Representative II
The Reserves Network/Douglas County Elections Commission-Omaha, NE February 2024 to August 2024
• Managed voter registration
• Handled all aspects of early voting
• Assisted with distributing election information and results Account Manager Representative
Seldin LLC /The Reserves Network-Omaha, NE
July 2023 to January 2024
• Coordinate various administrative services, such as records, mail distribution, facilities planning, maintenance, and other office support ie:
• Problem-solving skills
• Documentation review - Yardi and Microsoft
• Data collection
• Proficient with the use of a computer, scan, fax machine, and copier.
• Multi-phone lines, information management, and the ability to work independently.
• Resolved issues for tenants pertaining to service, billing, or any facet of their lease Customer Service Representative III
ISOTECH Pest Management- Rentokil/The Reserves Network-Omaha, NE March 2023 to July 2023
• Assist with administrative tasks such as data entry.
• Liaise with other team members to ensure functional operations.
• Maintain client confidentiality and handle sensitive information with discretion.
• Exceptional interpersonal and communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Strong organizational and multitasking abilities Account Manager Representative
Seldin LLC /The Reserves Network-Omaha, NE
August 2022 to March 2023
• Coordinate various administrative services, such as records, mail distribution, facilities planning, maintenance, and other office support ie:
• Problem-solving skills
• Documentation review - Yardi and Microsoft
• Data collection
• Proficient with the use of a computer, scan, fax machine, and copier.
• Multi-phone lines, information management, and the ability to work independently.
• Resolved issues for tenants pertaining to service, billing, or any facet of their lease Office Manager/Receptionist
Marick Refrigeration/ Celebrity Staff-Omaha, NE
June 2022 to July 2022
Maintained administrative services for an organization, dispatch, information management, mail distribution, records, and other office support ie:
• Multi-phone lines, information management, and the ability to work independently.
• Data collection
• Resolved issues for Technicians pertaining to service, billing, or any facet of account
• Prepared and submitted work tickets for management
• Serviced technician orders from initiation to completion Account Manager/Receptionist
Seldin LLC / Celebrity Staff-Omaha, NE
March 2022 to June 2022
• Coordinate various administrative services, such as records, mail distribution, facilities planning, maintenance, and other office support ie:
• Problem-solving skills
• Documentation review - Yardi and Microsoft
• Data collection
• Proficient with the use of a computer, fax machine, and copier.
• Multi-phone lines, information management, and the ability to work independently.
• Resolved issues for tenants pertaining to service, billing, or any facet of their lease CSR II/lll and Claims
Bank of the West-Omaha, NE
December 2019 to May 2021
Provided various administrative duties such as handling Claims Adjustor - OLB - (online banking). Assist with managing support for escalated phone calls, and resolving customer issues from clients. to research, fact-check, and compile accurate data, and ability to communicate and solve problems. Presented complex ideation skills all while assisting on the call center floor. Plus, provided assistance while directing the CSRs with navigating and troubleshooting the bank's system to further educate them with training the clientele to bank online. Also dealt with such systems as Google, and Google Docs. and Google Drive Self Employed/Home Health Care Technician
Healthcare Practitioners and Technical Worker (Self Employed)-Omaha, NE February 2010 to April 2019
Provide individuals and families with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising my family, providing patient education and counseling, and making referrals for other services. May also provide care and case management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare. Resolved issues for family pertaining to insurance/service, billing, or any such facet of account. Referral Clerk, Food Preparation and Serving Related Workers Temporary Help Agency Job Source USA INC-Ralston, NE March 2014 to May 2017
Duties performed were in Foodservice ie: Bartender, Banquets/Catering. I also did some production work ie: LaRue Coffee, Rotella's, etc.
Security Analyst, Information Security Analysts
Omaha Public Schools-Omaha, NE
September 2000 to September 2010
Developed and implemented safety policies, and procedures for Omaha Public Schools. Demonstrated analytical skills and the ability to investigate problems, collect data and develop/provide recommended solutions for implementation. Coordinated with Child Protective Services and the Omaha Police Department to ensure the safety of students and staff. Secured school premises, responded to alarms, investigated disturbances, inspected and adjusted security systems, and equipment to ensure operational use. Monitored and authorized entrance and departure of staff, children, parents, visitors, and other people to guard against theft and ensure safe premises. Education
Bachelor's degree (BS) in Business Management and Computer Science The University of Miami and Howard University - Miami, FL September 1982 to June 1987
VoTech Program / Job Oriented Course (JOC) in Criminal Justice, Paralegal
(1-10) and various courses - studies
The United States Military Collegiate Academy (Education Ctr) - United States March 1981 to September 1986
Military Service
Branch: United States Army
Service Country: United States
Rank: Staff Sergeant {SSG}
November 1980 to November 1986
The United States Army: November 1980 to November 1986 Various certificates - courses were earned while serving in the United States Army Collegiate Academy (Education Center) both stateside and abroad.
Awards
Various awards earned throughout both my military service and civilian jobs. May 2021
These ranged from serving in the US Army; Both in Basic Training and (AIT) - Advanced individual training and graduating at the top of both my classes (February 1981), up until working at the Bank of the West
(May 2021).
Certifications and Licenses
Paralegal (1-10) and multiple courses
March 1983 to Present
This certificate and other various certificates - courses were earned while serving in the United States Army Collegiate Academy (Education Center) both stateside and abroad in Europe (Stuttgart, Germany) and Central America (Fort Clayton, Panama).
Driver's License
March 2022 to April 2027
CPR Certification
April 2021 to Present
First Aid Certification
April 2021 to Present
Additional Information
I earned my bachelor's degree, all while serving in the US Army. First, I began at Howard University, and then, I got transferred abroad to Europe - Stuttgart, Germany. Then began my studies at the Education Center on base. My credits were transferred over to the University of Miami. Once again, I got transferred. This time to Central America - Fort Clayton, Panama where I completed my studies and graduated.
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